inmoment

JUNE 1, 2020

The best insights are those that are based in solid research that encourage C-Suite leadership teams to stand up and pay attention. Of course, there is a valuable place for types of questions by helping businesses learn from past mistakes. Unfortunately, most programs fall short when it comes to actionable program insights. .

Customer Experience 69

Customer Experience Analytics Survey Feedback 69

Experience Investigators by 360Connext

JANUARY 5, 2022

C-level leadership is thrilled, and the customer experience program you helped develop was instrumental to this success. You clearly aligned your CX goals with what was most important to your organizational leadership. . You regularly share data and insights with leadership. . Of course you are. How did this happen?

Resources 369

Resources Customer Journeys Video Strategy 369

Circular Edge

MAY 2, 2022

I think you have to have a ton of self-awareness in any leadership position,” Cook said. With that in mind, Thomas adds that finance chiefs should be involved in creating a technology roadmap of what tools the business should plan to invest in and when. Keep goals attainable and business-centric.

Culture 52

Culture Healthcare Apparel Financial 52

UJET

JUNE 4, 2021

Get the jump on your competitors by downloading our free Digital Transformation Roadmap. This buzz, of course, is driven by a groundswell of consumer digital adoption and, by extension, disruption, during the pandemic. Choose the Right Leadership. Ready to modernize your own contact center?

Contact Center 121

Contact Center Roadmap Leadership Competitive Advantage 121

Qualtrics

FEBRUARY 18, 2020

Check out our guide to the must-see sessions for government and public sector organizations at X4. There are stories of XM in action, thought leadership from the best in the business, and much, much more. Take a deep dive into XM in government. World-class thought leadership. What’s new in XM. And that’s just day 1!

Government 29

Government Leadership Roadmap Culture 29

Experience Investigators by 360Connext

JANUARY 10, 2023

You clearly aligned your CX goals with what was most important to your organizational leadership. . You worked hand in hand with the product team on their future roadmap to better align with customer needs and share with them the results of their hard work. You regularly share data and insights with leadership. .

Customer Journeys 143

Customer Journeys Resources Video Strategy 143

West Monroe

JANUARY 18, 2023

But in the late ‘90s, when leadership recognized the legacy wagon model comprised just 25% of sales , the company began introducing more modern iterations to its product lineup, such as mini Tesla Model S replicas. Executives should be engaged when defining the desired business outcome and result, of course.

Banking 52

Banking Innovation Self Service Government 52

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Also, he is running the planning course of Emotive CX for Customer Interaction. .

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

PeopleMetrics

JANUARY 25, 2018

NIST 800-171 applies to Controlled Unclassified Information (known as CUI) shared by the federal government with a nonfederal entity. In other cases, however, there may not be a law, contract or agreement that specifically addresses how the CUI data received from the federal government should be protected.

Self Service 79

Self Service Government How To System 79

Qualtrics

FEBRUARY 18, 2020

There’s stories of XM in action, thought leadership from the education institutes leading the way in XM, and much, much more. World-class thought leadership. Take your XM program to a new level with world-class thought leadership. Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity.

Omni-Channel 29

Omni-Channel Government Leadership Measurement 29

Qualtrics

FEBRUARY 17, 2020

Check out our guide to the must-see customer experience (CX) sessions at this year’s X4; From the most inspirational stories to the thought leadership that will give you plenty of ideas to get ahead of the game. World-class thought leadership. Take your CX program to a new level with world-class thought leadership.

Customer Experience 29

Customer Experience B2B Leadership Government 29

Pointillist

MAY 23, 2018

This often leads to misleading results, as customers may rate an individual interaction highly yet be unhappy over the course of an entire journey. Serve as a CX change management and governance tool. Companies have traditionally looked to improve customer experience by focusing on particular touch points.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90