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3 Gamification Types to Use in Your Contact Center

NICE inContact

So why subject your contact center to just one flavor of gamification ? Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. With such clear benefits, incorporating gamification into your performance management program is a win-win situation.

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3 Performance-Boosting Benefits of Contact Center Gamification

Playvox

Is gamification the right choice for your contact center? Employee engagement is one of the most challenging aspects to master in the contact center. Gamification is no longer a buzzword. The Psychology Behind Gamification. Why Does Gamification Work? Behavior is not an easy thing to change.

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Gamification in the Workplace: More Than Just a Contest

Playvox

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?

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Identifying And Cultivating Top Talent In Your Contact Center

Playvox

As a contact center leader, the top agents you hire, train, and manage are the clutch players. Compounding the challenges, the KPIs used by many contact centers don’t match organizational goals or business goals, affecting your contact center’s overall performance.

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Top Three Myths of Hiring Remote Contact Center Agents

NICE inContact

Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture. The same study found that overall home-based employees were 50% less likely to leave the organization.

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Boosting Employee Engagement: 6 Tips for Keeping Contact Center Agents Motivated

Playvox

Engaged contact center agents are essential to the success of any customer service operation. But disengaged agents create challenges in a customer service center. A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do.

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Remote Agent Training In Contact Centers: 5 Key Strategies

Playvox

How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? Make A Plan Despite the ongoing debate on the benefits and drawbacks of in-person, hybrid, and remote work, recent data and predictions support remote and hybrid work in a contact center. Engagement.