NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers.

Contact Center 52

Contact Center Data Management Contact Center Software 52

NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers.

Contact Center 52

Contact Center Data Contact Center Software Management 52

Avaya

JUNE 24, 2019

Digital transformation is about creating experiences that matter, but what does this look like within the contact center? Gartner predicts that by 2025 , the average contact center organization will be exploiting these benefits to better equip staff and enhance service. What’s driving this move to an ecosystem approach?

Contact Center 104

Contact Center Self Service Contact Center Software Virtual Agent 104

NICE inContact

JUNE 30, 2016

For that reason, Speech Analytics software and processes have been gradually picking up steam in the contact center industry for the better part of a decade. Despite this, many contact centers are still struggling to find practical uses, and/or measure the ROI of the technology. You Still Need Analysts.

Contact Center 122

Contact Center Analytics Technology Multi-Channel 122

NobelBiz

APRIL 3, 2023

Generally speaking, in the contact center space, people tend to look at the one-to-one interaction with an agent as the primary means of obtaining information about products and services. A functioning self-service system generally empowers clients with the tools and resources necessary for their inquiries. You guessed it; it’s money.

Self Service 52

Self Service Contact Center Knowledge Base Omni-Channel 52

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Contact centers around the globe started experimenting with it to address the challenges posed by the pandemic.

Contact Center 40

Contact Center Customer Service Contact Center Software Call Center 40

NobelBiz

NOVEMBER 13, 2023

According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. 60% of consumers have switched brands due to a negative contact center experience. How to measure Your Contact Center’s NPS?

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

NobelBiz

DECEMBER 5, 2023

VoIP Advantages over Traditional Systems Using VoIP for call forwarding in a contact center offers several advantages. Explore the financial advantages and transformative impact of Voice over Internet Protocol (VOIP) in this comprehensive analysis.

Communication 104

Communication Contact Center Contact Center Software Customer Satisfaction 104

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. If an outbound campaign works with a list of 500 leads and only 50 persons answer back, the Contact Rate for that particular campaign will be 10%. And no wonder. And no wonder. Learn more here.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

NobelBiz

MARCH 14, 2023

Debt collection agencies and contact centers are subject to strict regulations and laws governing their operations. One of the major issues faced by debt collection agencies and contact centers when it comes to compliance is the lack of the right solutions to be compliant. And pay extra attention to it.

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

NobelBiz

JANUARY 24, 2022

Turnover is natural in a contact center and in any business. So, what are the primary factors that contribute to contact center turnover or attrition? And what strategies, technologies, and tactics may be implemented to avoid excessive agents turnover rate in a contact center ?

Contact Center 52

Contact Center How To Call Center Training 52

NobelBiz

NOVEMBER 16, 2021

Although it is still simply a “beautiful notion” for far too many businesses and contact centers. In this article, we explore the influence of emotional intelligence in companies and how to unlock it for contact centers. Nancy Munro is an expert in contact center training simulations.

Contact Center 52

Contact Center Leadership Self Service Contact Center Software 52

NobelBiz

AUGUST 22, 2023

Tailored exclusively for contact centers, the VOIP solution from NobelBiz ensures the lowest cost-per-minute, seamlessly directing calls through optimal routes. The NobelBiz Voice Carrier Network is purpose-built to accommodate high-volume calls essential for contact centers.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

MiaRec

FEBRUARY 13, 2023

Are you looking to upgrade your contact center software but struggling to navigate all the different terms describing various market segments? Here at MiaRec, we serve more than 1,000 companies, financial institutions, and government agencies worldwide, and the confusion is REAL! If so, you are not alone.

Contact Center Software 52

Contact Center Software Contact Center Government Financial 52

NICE inContact

JANUARY 26, 2016

For this reason, Verizon Enterprise Solutions , a recognized leader in contact center solutions and global telecommunications, has teamed with inContact , a leading provider of cloud contact center software and agent optimization tools.

Customer Service 120

Customer Service Contact Center Self Service Contact Center Software 120

NobelBiz

MARCH 12, 2024

a leading provider of outsourced contact center services, caters to diverse industries with a comprehensive suite of solutions including Sales, Customer Service, Back Office, and Technology Transformation services. Additionally, they required robust analytics and reporting capabilities for real-time insights into customer data.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

NobelBiz

JULY 31, 2023

In the contact center world, it’s a carefully designed process that efficiently manages incoming calls, keeping customers engaged with informative on-hold messages while automatically routing them to the most suitable agent. A financial query at a bank differs vastly from a technical issue at a software company.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NobelBiz

JULY 4, 2023

AI in the context of the contact center world isn’t really a ‘wow’ feature anymore. By integrating the Balto AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market.

Interaction 52

Interaction Call Center Engagement Contact Center 52

NobelBiz

NOVEMBER 9, 2021

The customer-centric strategy is now on everyone’s mind, even among contact center experts and customer relationship specialists. Are you a customer-centric or customer-oriented contact center? But why is there such a sudden interest in this age-old practice? Consumers no longer want to compete for the lowest price.

Customer Centricity 52

Customer Centricity Strategy Contact Center How To 52

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74

Playvox

JUNE 6, 2023

As “do more with less” becomes a familiar mantra, contact center leaders are challenged to convince C-suite executives, and especially chief financial officers (CFOs), that not only is it mission critical to deliver outstanding customer experiences (CX) , but that it’s also an opportune time to invest in workforce management (WFM) software.

Contact Center 66

Contact Center Return on Investment Tips ROI 66

Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. Remote work continues to be a highly desirable benefit for contact center employees.

Contact Center 52

Contact Center Omni-Channel Gamification Contact Center Software 52

NobelBiz

JUNE 9, 2020

of global phishing attempts targeted financial institutions. Or if you want to pair our industry-leading voice services with a contact center software, fill out the form below: The post Is Spoofing Illegal? In layman terms, this means it will be easier to identify illegal and mallicious spoofing. Interested? Yes and No.

Contact Center Software 52

Contact Center Software Hospitality Social Media Healthcare 52

NobelBiz

JANUARY 17, 2022

The AHT is a KPI that contact centers always strive to improve. Of course, there are rational answers to this organizational challenge, including reducing call center AHT while also ensuring quality work and performances. What is the Average Handling Time (AHT) for Contact Centers? Above all, do not omit anything.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. Today we talk about Omnichannel and consumer 2.0.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

APRIL 9, 2024

PCI DSS: For call centers involved in processing payment card transactions, compliance with the Payment Card Industry Data Security Standard (PCI DSS) is essential to prevent data breaches and protect customers’ financial information.

Call Center 104

Call Center Healthcare Contact Center Financial 104

NobelBiz

FEBRUARY 22, 2022

A VoIP (Voice over Internet Protocol) phone system is an Internet-based phone system that allows businesses and contact centers to make voice calls. They enable the user to contact any landline, mobile, or even another computer using an Internet-connected laptop, desktop, tablet, or cell phone. And what features should it have?

Contact Center 52

Contact Center Telecommunications Call Center System 52

NobelBiz

OCTOBER 9, 2023

Integration issues within contact centers are not mere obstacles; they are the bridges to seamless customer experiences, connecting the dots between customer data, efficiency, and satisfaction. Solving contact center integration issues with Nobelbiz Nobelbiz recognizes the importance of seamless integration.

Call Center 52

Call Center Contact Center Management Contact Center Software 52

NobelBiz

FEBRUARY 15, 2023

On the contrary, it should be a financial incentive for your employees. Voice tools Voice Management is a vital instrument for a company that wishes to maximize the profitability of its contact center operations. This software solution is notable for its ease of use and performance. Money isn’t the only incentive.

Contact Center 52

Contact Center How To Call Center e-support 52

NobelBiz

MAY 22, 2023

According to Aberdeen Group , 90% of contact centers that switched to the cloud did so for financial flexibility. The Trailblazing Business Phone System from NobelBiz At Nobelbiz, we are a contact center software technology company providing carrier services and an omnichannel platform for call centers.

System 52

System Contact Center Call Center Communication 52

ViiBE Blog

APRIL 15, 2021

It is gaining popularity in a wide variety of industries, from retail to financial services. Cobrowsing software allows a customer to collaboratively browse with a representative who communicates with the customer by live chat, video chat, or phone call. Customer service has come a long way from in-person interactions or call centers.

e-support 52

e-support Video Contact Center Software Contact Center 52

NobelBiz

MARCH 15, 2021

Merging and integrating CRM with your contact center solution allows you to optimize the customer journey. Analyzing the performance of your contact center. At NobelBiz, offering a complete solution for all contact centers is what drives our actions. But what are the methods of CRM integration?

CRM 52

CRM Contact Center Call Center Solutions Call Recording 52

ShepHyken

APRIL 7, 2023

Financial pain points Financial pain points are the most important of all customer pain points. Customers experience financial pain points when they believe they are overpaying for a good or service. Customers can even sever their association with your brand or churn more frequently due to these internal inefficiencies.

How To 48

How To e-support Self Service Advertising 48

NobelBiz

FEBRUARY 21, 2023

Choose a more efficient means of communicating with and informing your customers using a cloud contact center solution – CCaaS. Your call center IVR would perform ID&V and then forward the call to a payment gateway when a customer initiated a transaction.

Call Center 52

Call Center Customer Engagement Technology Engagement 52