Acing Omnichannel Support in SaaS
JULY 25, 2018
trillion in revenue is up for grabs as “always on” consumers look for brands mastering CX via various channels and touchpoints. Why Consumers Are Bailing on Brands. Data shows that personalized support is the top priority for consumers. Speaking of expectations: Consumer expectations in regard to CX have reached an all-time high. Desire for seamless omnichannel CX. How to Reconnect with Omnichannel Support. What is omnichannel support?