Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. People want to feel more connected. People are seeking a more balanced, healthy lifestyle.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

InMoment XI

OCTOBER 24, 2023

InMoment champions the cause of empathetic listening, and with speech analytics, every conversation becomes a bridge to deeper understanding and connection. Enhanced Multi-Channel Communication The digital age has ushered in a plethora of communication channels, from social media to chatbots. What Are Predictive Analytics?

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

Lumoa

JANUARY 27, 2023

Here are a few touchpoints to consider: Social media. In today’s digital age, your brand’s social media pages are often where customers see or get to know you first Ads. Connect the Dots Now that you have your data, it’s time to look at it and discover what you can find. Look at why.

Customer Journeys 208

Customer Journeys Customer Experience Customer Service Touchpoint 208

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. We talked about 11 social media metrics worth mastering in a recent Adweek webinar. All are part of any state-of-the-art Social Analytics tools suite.

Social Media 49

Social Media Analytics Metrics Airlines 49

Optimove

SEPTEMBER 25, 2023

In an era marked by constant connectivity and digital engagement, the average person interacts with their smartphone a staggering 2,617 times every day, according to research by Dscout. Evoking Emotions Through Mobile Recognizing the emotional role mobile devices play in customers’ lives opens a gateway to connection.

Marketing 97

Marketing Touchpoint Loyalty Social Media 97

Retently

MARCH 5, 2024

Acknowledging a customer’s effort to share their thoughts or experiences validates their input and strengthens their connection to your brand. This feeling fosters a deeper emotional connection between the customer and the brand. It sends a clear message: you value their opinion, and their voice is heard.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

Experience Investigators by 360Connext

OCTOBER 17, 2023

Leaders who receive the reports don’t see real value in these numbers because they aren’t shown how they are connecting to the overall business strategy. This is why we have to continually connect to the business why. For example, share a good or not-so-good real customer story, a customer call recording, or a social media example.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Right now, Khoros customers can leverage the platform to deliver a fully connected customer journey.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Joe Rawlinson

MAY 15, 2023

It’s essentially a roadmap for your business, outlining your goals, strategies, and the steps you need to take to achieve them. Attend industry events, join local business associations, and engage with potential customers and partners on social media platforms.

Tips 78

Tips Financial Social Media Roadmap 78

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

ViiBE Blog

OCTOBER 28, 2021

The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. What is digital CX?

Social Media 52

Social Media Roadmap e-support Video 52

SurveySparrow

OCTOBER 25, 2023

It’s the art and science of connecting with people, understanding their needs, and offering solutions that make their lives better. It’s all about creating a unique identity and an emotional connection with your audience. Forging Heartfelt Bonds Marketing a brand involves creating an emotional connection with customers.

Brands 52

Brands Strategy Marketing Social Media 52

Lithium

NOVEMBER 1, 2022

2023 Social Media Trends: Align your strategy with disruptive consumers Thursday, Nov 3 | 1pm ET | 12pm CT | 10am PT. It’s been a while since our last event in San Francisco, so to mark this return, we’re teaming up with our partner, Google, to bring you a Connect event packed with discussions, networking, and lunch with a view!

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Determine what you have and organize the data so you can use it.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Determine what you have and organize the data so you can use it.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Determine what you have and organize the data so you can use it.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

SurveySparrow

JUNE 20, 2023

Collect and Integrate Data To build an effective Customer Experience Dashboard, you need to gather data from various sources such as customer surveys, social media platforms, CRM systems, and customer support channels. Hence, the key is to ensure that the data collected is accurate, relevant, and up-to-date.

Customer Journeys 52

Customer Journeys Net Promoter Score Customer Experience Social Media 52

Thematic

DECEMBER 28, 2022

Think of all the text relating to your product in reviews, surveys, chat / support logs and social media. When you only have a small amount of feedback to sift through, manual analysis works well, and keeps you connected to your users. Feedback analytics software is a powerful tool in a product manager's arsenal.

Analytics 71

Analytics Software Feedback Management 71

CSM Magazine

DECEMBER 19, 2023

If you want to expand your business, you need a plan of action and a roadmap to follow. Lastly, you can connect with more customers and businesses. For example, you can use social media management and scheduling tools to help you plan and post multiple posts at once easily. Take Starbucks, for instance.

Strategy 52

Strategy Social Media Advertising Analytics 52

SurveySparrow

JULY 20, 2023

’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved. Social Media Listening Monitor social media platforms like Twitter, Facebook, Instagram, and LinkedIn.

Company 52

Company Customer Experience Social Media Analysis 52

Customer Bliss

AUGUST 3, 2018

There’s a human at the end of all of the decisions and interactions we’re making, and though we have tools to help us, it’s still the human element and thoughtfulness that helps us connect to our customers and provide a worthwhile experience. Social media has ushered in urgency.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Right now, Khoros customers can leverage the platform to deliver a fully connected customer journey.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Right now, Khoros customers can leverage the platform to deliver a fully connected customer journey.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Think Customers

MARCH 2, 2023

Another Omdia panelist, Mila D’Antonio, principal analyst, connected enterprise, said some companies view a potential economic slowdown as an opportunity to strengthen relationships with customers and invest in artificial intelligence (AI) that yields better business insights and automation. Understand your customer and why they are engaging.

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

SurveySensum

JANUARY 12, 2024

It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success. The secret to using customer feedback as a tool for establishing solid, one-on-one connections is personalization.

Feedback 52

Feedback Engagement Strategy Customer Journeys 52

CSM Magazine

OCTOBER 20, 2021

A good business plan represents your roadmap to success. Dominate the social media marketing game. Social media marketing is an effective approach for companies of all sizes to reach out to prospects and customers. However, remember that each social media platform is unique. Write a business plan.

Marketing 52

Marketing Social Media Ecommerce Roadmap 52

Lumoa

MARCH 31, 2021

According to Forrester, 74% of firms say they want to be “data-driven” but only a few – 29% – say they can actually connect the data they collect to actions they can take. The most common way to collect customer feedback is through, surveys, social media, online reviews, or chat.

Effort Score 208

Effort Score NPS Net Promoter Score Feedback 208

Thematic

OCTOBER 3, 2021

From service recovery to upsell opportunities, you’ll automatically know which customers to target, which features to include in the roadmap, which bugs to fix and what to upsell. Connect Using our new Zendesk & Intercom integrations , you can pull all of your support chat and tickets into Thematic for analysis.

Analytics 62

Analytics Roadmap Analysis Social Media 62

SurveySensum

DECEMBER 4, 2023

They’re not just sending emails or making phone calls; they’re reaching out on social media, leaving reviews, and using various channels to connect with you. Utilize various channels such as email newsletters, social media platforms, or even within the product interface to convey the improvements.

Feedback 52

Feedback Strategy Net Promoter Score Social Media 52

Lithium

MARCH 7, 2023

TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Upcoming Join Khoros at Enterprise Connect , March 27-30th! Read the report now and learn how to leverage this year's top trends to your advantage.

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

Quadient

SEPTEMBER 16, 2022

We also received a five out of five score for "planned enhancements" – the only vendor to receive a perfect '5' score, demonstrating the strength of our product roadmap. Social Media Image. Quadient is excited about our leadership status, so we made the full report available to you free of charge. Measure business impact.”.

Customer Journeys 52

Customer Journeys Social Media Roadmap Software 52

Zonka Feedback

OCTOBER 1, 2022

Whether you like it or not, it is certain that you will get feedback about your product through various channels be it your customer support process, complaint tickets, or social media. Create Product Roadmaps. A Product Roadmap is a shared source of information that tells clearly about the vision and direction of the product.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

SurveySensum

OCTOBER 20, 2023

Give your customers various channels to reach out to you easily via email surveys, live chat surveys, in-app surveys , online reviews, and tracking social media channels. Incorporate Feedback into Product Strategy After analyzing the feedback, it’s time to act on it and include it in your product roadmap.

Feedback 52

Feedback Social Media Customer Retention Survey 52

Kustomer

NOVEMBER 1, 2021

Paolo emphasizes the importance of leveraging conversations via social media, live chat and instant messaging apps for various industries, to build customer relationships. When Paolo refers to digital customer service or digital channels, he focuses on three main types: social media, live chat, and instant messaging apps.

Customer Service 97

Customer Service Social Media Customer Journeys Course 97

Think Customers

JUNE 15, 2021

Social media enables people of various backgrounds, cultures, and communities to connect and share special life events. Misinformation, violent content, and other harmful media are everyday occurrences for users. It has also become an uncertain ground for malicious content.

Social Media 52

Social Media Employee Engagement Culture Roadmap 52

SurveySparrow

MAY 24, 2023

Connecting with your audience is essential for every business or content provider in this fast-paced digital world. Also, online polls are popularly used in market research, political alignment, social media research, academic research, employee engagement and customer engagement.

Strategy 52

Strategy Social Media Feedback Engagement 52

Magellan Solutions

AUGUST 18, 2021

Influencers have become a hot topic because of the increased significance of social media even in the business world. They have an offline influence on buyers but are not active on social media. . For instance: Product development can use buyer personas when building product roadmaps.

B2B 52

B2B Strategy Social Media Call Center 52