Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager.

Social Media 52

Social Media Self Service Roadmap Insurance 52

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. Enhanced Multi-Channel Communication The digital age has ushered in a plethora of communication channels, from social media to chatbots.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. We talked about 11 social media metrics worth mastering in a recent Adweek webinar. All are part of any state-of-the-art Social Analytics tools suite.

Social Media 49

Social Media Analytics Metrics Airlines 49

Lumoa

JANUARY 27, 2023

Here are a few touchpoints to consider: Social media. In today’s digital age, your brand’s social media pages are often where customers see or get to know you first Ads. Step 4: Building a Roadmap After identifying the issues at hand, you can move on to considering potential solutions.

Customer Journeys 208

Customer Journeys Customer Experience Customer Service Touchpoint 208

ijgolding

AUGUST 12, 2014

The Roadmap for Social Customer Service. This excellent chapter provides readers with a framework for producing a roadmap for social customer service. The framework suggests that the best way to start is by conducting a self-assessment of the key competencies in delivering effective Social Customer Service.

Social Media 230

Social Media Customer Service Customer Experience Roadmap 230

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Nothing drove this realization home harder than providing services during the incredibly difficult year of 2020 (and beyond!). What does that mean?

Customer Experience 236

Customer Experience Social Media Video Analytics 236

CSM Magazine

JANUARY 11, 2016

Forward thinking companies are using social media to further engage their customers. Here are five tips to help you use social media to take your customer service to the next level. You can also reduce costs and benefit from economies of scale with a solid roadmap.

Social Media 40

Social Media Omni-Channel Tips Customer Service 40

SurveySensum

DECEMBER 21, 2023

You see, around 54% of people like you check out a brand or product on social media. But, how to avoid bad reviews and leverage social media as a robust customer feedback tool to create a great online presence for your brand? But have you ever thought about why negative reviews happen on social media?

Strategy 52

Strategy Social Media How To Loyalty Programs 52

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Determine what you have and organize the data so you can use it.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Determine what you have and organize the data so you can use it.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Determine what you have and organize the data so you can use it.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Win the Customer

SEPTEMBER 8, 2023

This could include website visits, social media interactions, product onboarding, and support interactions. Clear objectives serve as a roadmap, guiding your efforts towards meaningful improvements. Actively seek feedback through surveys, reviews, and social media channels.

Strategy 59

Strategy Social Media Touchpoint Customer Centricity 59

Lithium

DECEMBER 6, 2022

How General Motors Found a Best-in-Class Social Media Management Solution with Khoros The GM Social Media CoE needed to find the best listening, engagement and customer care tools to deliver a first-class experience across social for its fans, so they decided to reevaluate GM’s social media management software to better deliver on that promise.

Social Media 52

Social Media Roadmap Trends Hospitality 52

SurveySparrow

DECEMBER 7, 2020

Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . These tools help you create a digital transformation roadmap and easily give your business a digital presence. . That’s why we’ve picked the 8 most useful tools to help businesses with their digital transformation roadmap. .

Tools 52

Tools Roadmap Social Media CRM 52

BirdEye

MAY 30, 2023

Or measuring external metrics, like social media followers or customer review ratings , can help you gauge how your results stack up alongside others. If you see your competitors winning at social media marketing or manufacturing efficiency, you can borrow their methods to improve your business.

Social Media 98

Social Media Analysis Metrics Advertising 98

Lithium

AUGUST 25, 2021

We're proud to be named a leader in social media management, and to have received the highest score in product vision and strategy. Execution roadmap. We believe the breadth of categories in which our unified platform excels shows how our unified platform does more than just the core capabilities of a social media tool.

Social Media 52

Social Media Roadmap Customer Centricity Report 52

Lithium

DECEMBER 28, 2020

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. Social media excellence is achieved through internal education and execution. Harris, PH.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Joe Rawlinson

MAY 15, 2023

It’s essentially a roadmap for your business, outlining your goals, strategies, and the steps you need to take to achieve them. Attend industry events, join local business associations, and engage with potential customers and partners on social media platforms.

Tips 78

Tips Financial Social Media Roadmap 78

Lithium

NOVEMBER 1, 2022

2023 Social Media Trends: Align your strategy with disruptive consumers Thursday, Nov 3 | 1pm ET | 12pm CT | 10am PT. Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access. Available On-demand.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Gainsight

AUGUST 4, 2022

Make Instagram Instagram again” memes flooded both Instagram and other social media platforms. Build a data-driven roadmap based on customers’ behavior. Determining your product roadmap requires balancing the needs of several, often conflicting, stakeholders. In fact, it looked good.

Customer Experience 64

Customer Experience Roadmap Self Service Social Media 64

ViiBE Blog

OCTOBER 28, 2021

The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. What is digital CX?

Social Media 52

Social Media Roadmap e-support Video 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. 6 examples of awesome social media customer service | Khoros Your customers expect customer service on your social media channels. Hello Atlas members! Available On-demand.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Service Untitled

JULY 16, 2012

I just finished reading Roadmap to Revenue : How To Sell The Way Your Customers Want To Buy ( Amazon.com link ). In a nutshell, Roadmap to Revenue helps us understand the customer-centric instead of the common company-centric mindset. ” Following the correct route, the organization arrives at the ultimate reward of success.

Roadmap 46

Roadmap Customer Centricity Social Media Knowledge Base 46

SurveySparrow

JUNE 20, 2023

Collect and Integrate Data To build an effective Customer Experience Dashboard, you need to gather data from various sources such as customer surveys, social media platforms, CRM systems, and customer support channels. Hence, the key is to ensure that the data collected is accurate, relevant, and up-to-date.

Customer Journeys 52

Customer Journeys Net Promoter Score Customer Experience Social Media 52

NICE inContact

AUGUST 22, 2017

But only 57% using social media, 32% mobile applications and 29% live chat. Using the phone for customer service is not going to decline anytime soon, but companies that want to stay on the forefront of attending to one of the largest consumer markets, and the generations that follow, should have more digital channels on the roadmap.

Contact Center 140

Contact Center Social Media Roadmap Customer Satisfaction 140

SurveySparrow

JULY 20, 2023

’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved. Social Media Listening Monitor social media platforms like Twitter, Facebook, Instagram, and LinkedIn.

Company 52

Company Customer Experience Social Media Analysis 52

Retently

MARCH 5, 2024

Using our tips as a roadmap, you can fine-tune your interactions to ensure they’re effective and resonate well with your clients. Responding to Online Reviews and Social Media Comments Maintaining proper digital manners is imperative when your brand addresses online reviews and social media comments.

Feedback 149

Feedback Effort Score Social Media Customer Satisfaction 149

Experience Investigators by 360Connext

OCTOBER 17, 2023

This will not only provide a roadmap for implementation but also enable the tracking of progress and the measurement of the impact of CX initiatives on business outcomes. For example, share a good or not-so-good real customer story, a customer call recording, or a social media example. Use some storytelling techniques here, too.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

NICE inContact

AUGUST 22, 2017

But only 57% using social media, 32% mobile applications and 29% live chat. Using the phone for customer service is not going to decline anytime soon, but companies that want to stay on the forefront of attending to one of the largest consumer markets, and the generations that follow, should have more digital channels on the roadmap.

Contact Center 120

Contact Center Social Media Roadmap Customer Satisfaction 120

Customer Bliss

AUGUST 3, 2018

Social media has ushered in urgency. The advent of social media has expedited the need to implement better customer experience and service for many organizations. Customers now have a megaphone in their hand and can easily leave negative reviews or comments on social media.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Customer Bliss

JUNE 16, 2015

Companies need an ongoing roadmap to define where they want to make progress in customer profitability, customer loyalty, and customer experience delivery. Utilize customer feedback – social media, customer councils, responses to experience. The silos usually pick their projects and plan their budgets independent of one another.

Management 100

Management Social Media Roadmap Metrics 100

Customer Bliss

JUNE 16, 2015

Companies need an ongoing roadmap to define where they want to make progress in customer profitability, customer loyalty, and customer experience delivery. Utilize customer feedback – social media, customer councils, responses to experience. The silos usually pick their projects and plan their budgets independent of one another.

Management 100

Management Social Media Roadmap Metrics 100

SurveySparrow

OCTOBER 25, 2023

It’s not just a plan; it’s a roadmap to success. Explore social media, email marketing, content marketing, and more. Social Media Mastery: Use the power of social media platforms. Social media is a treasure trove for brand exposure. Consistency breeds trust and recognition.

Brands 52

Brands Strategy Marketing Social Media 52

SurveySensum

MARCH 28, 2024

It demands you to conquer procrastination, shield yourself from the barrage of distractions (yes, we’re looking at you, social media), and remain unphased by the ticking clock of deadlines and exams. A well-tuned schedule and to-do list are your roadmaps to navigating the busy life of a student with confidence and control.

Strategy 52

Strategy Study Roadmap Exercises 52

Thematic

DECEMBER 28, 2022

Think of all the text relating to your product in reviews, surveys, chat / support logs and social media. Inform product roadmaps with customer-led data Text analytics software is awesome when it comes to analyzing subjective feedback like product reviews. It's masses of valuable qualitative data.

Analytics 71

Analytics Software Feedback Management 71