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Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

AWS Machine Learning

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. The contact center is powered by Amazon Connect, and Max, the virtual agent, is powered by Amazon Lex and the AWS QnABot solution.

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The Reasons Behind Tesla’s High Net Promoter Score

Retently

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. He said that electric cars are the future of sustainable transportation. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken.

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Deploy self-service question answering with the QnABot on AWS solution powered by Amazon Lex with Amazon Kendra and large language models

AWS Machine Learning

For example, see how Kentucky Transportation Cabinet reduced call hold time and improved customer experience with self-service virtual agents using Amazon Connect and Amazon Lex. This eliminates the need for bot designers to anticipate and manually curate responses to every possible question that a user might ask.

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Mobility and Identify as a Service Can Transform Customer Experience

Avaya

Avaya IX Mobility is our patented, consumption-based cloud offering that identifies when an incoming call originates from a mobile device, transports contextual information on the caller to the contact center and enables selected calls to be deflected to the mobile web for a mobile application or mobile browser digital customer service experience.

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Disruptive Technologies – Solving Tomorrow’s Public Sector Challenges

North Highland

This initiative mirrors exciting examples of public sector innovation taking place around the world. A: Effective integration of data at scale will reduce pressure on citizen services and deliver better user experiences.

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The Technological Revolution in Gambling: How Innovation is Shaping the Industry

CSM Magazine

This article delves into the exciting changes brought about by innovation and how they have reshaped the gambling industry as we know it. AI-powered systems are now being used to enhance user experiences and streamline various aspects of online gambling platforms.

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10 Cool Chatbot Examples to Inspire Your Project

Inbenta

Some of the great features: It is connected with the Airlines systems. It includes step-by-step processes like a knowledge base would have, which is extremely useful to guide users through hidden options and save the user experience whenever a page is not easy to find or a step is not clear enough.

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