Experience Investigators by 360Connext

FEBRUARY 23, 2015

Customers have a new voice in innovation. I had an opportunity to interview James Bell, Head of Consumer Affairs for General Motors , about how they gather feedback and use it to create new innovations. GM seems to be incorporating both customer feedback and design thinking to improve the experience for customers.

Innovation 110

Innovation Consumers Social Media Feedback 110

West Monroe

JUNE 5, 2023

Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Can the Nation's Largest Utility Company Match Amazon's User Experience?" Keep Listening to This is Digital June 6, 2023 | Podcast | Be Digital This is Digital, Episode 20: Can the Nation's Largest Utility Company Match Amazon's User Experience?

User Experience 52

User Experience Company Healthcare Government 52

Steve DiGioia

MAY 1, 2023

This could be anything from offering a wider range of products or services, providing a more convenient user experience, or delivering exceptional product quality. They should also remain vigilant and adaptable, seeking out new opportunities and ways to innovate and improve their business, product, or service offerings.

Loyalty Programs 162

Loyalty Programs Social Media Loyalty Innovation 162

TechSee

FEBRUARY 19, 2019

This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. From conversational commerce to crowdsourced design, eye-level interactions with customers are at the heart of the next wave of customer experience innovations.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Bizagi

OCTOBER 4, 2019

We firmly believe that for companies to survive and thrive in this digital age, they need to be more Agile, Connected and Engaging. “To To enable innovation and experimentation your organization must have agile technology implementations,” said Gustavo Gomez, Bizagi CEO. New Features to Help You Be More CONNECTED.

Innovation 67

Innovation User Experience Connections Culture 67

Gainsight

JUNE 10, 2021

They were our lifelines and connections to the outside world. August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Nick Mehta, CEO of Gainsight, opened the show with greetings and a message about innovation.

Innovation 52

Innovation Customer Journeys Chief Customer Officer NPS 52

Totango

SEPTEMBER 22, 2023

CS has the multi-pronged connection with customers to understand and nurture their path to business outcomes—over time. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward. Shawn White, Sr. Vice President of Global Customer Success at Dynatrace.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Take advantage of new methodologies in research innovation. Use consumer insight through the product innovation cycle. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

CSM Magazine

FEBRUARY 16, 2024

Seize the opportunity to network with a diverse array of over 3,000 industry leaders, including CEOs, Call Center Directors, Chief Contact Center Officers, Heads of User Experience, VPs of Customer Experience, Director Omnichannel Operations, and more. Finalists will proudly showcase their awards at their respective booths!

Contact Center 52

Contact Center Industry Omni-Channel Call Center 52

Gainsight

FEBRUARY 28, 2024

Online customer communities are the perfect self-service destination for everyone who uses your product to come together, solve problems, and share innovative solutions that your engineers may not have even thought of yet! These seamless connections streamline the delivery of relevant content, fostering a cohesive user experience.

Self Service 52

Self Service Innovation Knowledge Base Resources 52

Circular Edge

APRIL 24, 2019

Here’s part two, where I’m highlighting my favorite moments and activities including CE product & service innovations , more customer success stories , unique product giveaways made by companies who run JD Edwards and lively entertainment that helped make #C19TX an amazing conference experience. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

Here’s part two, where I’m highlighting my favorite moments and activities including CE product & service innovations , more customer success stories , unique product giveaways made by companies who run JD Edwards and lively entertainment that helped make #C19TX an amazing conference experience. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional. This is all underpinned by the latest tech innovations.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

Gainsight

JANUARY 18, 2021

As Nick explained in a recent conversation with Lee Weiner , Chief Innovation Officer at Rapid7, there was no direct path to the top early in all their careers. Early in 2020, Lee Weiner became the Chief Innovations Officer at Rapid 7, a leading global technology and security services company based in Boston, Massachusetts.

Innovation 52

Innovation Leadership Customer Centricity Sales 52

Forrester's Customer Insights

JUNE 17, 2020

Product makers have pushed tech smarts beyond our phones and PCs into gear and gadgets, but many smart, connected products are not so smart. Whether it’s the latest connected harvester or a new smart speaker, the user experience often falls short of rising expectations.

Connections 38

Connections User Experience B2C Technology 38

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken. They attach a deep emotional connection to the brand.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

SurveySensum

FEBRUARY 19, 2024

Listen to the Voice of Customers : You should stay connected with the customers on multiple platforms carefully consider their queries, pain points, and feedback, and take action accordingly. Foster Innovation and Adaptability It is another principle that is adopted by some of the most successful businesses.

Customer Centricity 52

Customer Centricity Tips Innovation Analysis 52

Gainsight

FEBRUARY 28, 2024

Their dedication to revolutionizing customer experience. These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. But the reality is technology has evolved, and the way our end users want to consume technology is evolving, right?

Customer Success 52

Customer Success Meeting Self Service Chief Customer Officer 52

TechSee

SEPTEMBER 21, 2023

However, today’s early Generative AI solutions lack context, and deliver a poor user experience. Your Sophie AI Agent is not only adapted to your unique brand look, tone and policies, but contextually appropriate to each channel and user. Welcome to the future of Customer Service Experience.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

Alida

MARCH 13, 2017

Finding a solution to Snapchat’s Innovator’s Dilemma. When Facebook has seemingly unlimited resources to innovate (or copy), it’s somewhat surprising that Snapchat hasn’t done more to fight to keep its users. Snapchat’s trouble is a classic case of the Innovator’s Dilemma. What a novel idea.

How To 0

How To Innovation Social Media Consumers 0

CSM Magazine

JANUARY 30, 2024

They don’t just view your inquiries as tasks to be checked off they see them as opportunities to connect and assist. Through tailored recommendations, individualized communications, and a genuine interest in your well-being, these companies foster a sense of connection and loyalty. Apple Inc.,

Customer Centricity 111

Customer Centricity Exceptional Customer Service e-support Case Study 111

Gainsight

FEBRUARY 22, 2024

From onboarding to adoption, ideation, and support, communities now offer a comprehensive destination for customers to connect, learn, and engage with peers. From generating content to providing personalized responses, AI tools can streamline community management tasks and elevate user experiences.

Management 52

Management Gamification ROI Trends 52

CSM Magazine

JUNE 25, 2019

The integrated solution allows businesses using Amazon Connect to measure the customer experience through an advanced, post-interaction survey—making it easy to gain customer feedback on each interaction. We are devoted to developing and growing our business around the Amazon Connect ecosystem. About VoiceFoundry.

Contact Center 40

Contact Center Connections Feedback Measurement 40

ShepHyken

SEPTEMBER 10, 2021

A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. . Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ).

Customer Experience 97

Customer Experience Self Service Advertising Customer Expectations 97

AWS Machine Learning

NOVEMBER 26, 2023

While generative AI can quickly create content, it alone is not enough to provide higher degree of personalization to adapt to the ever-changing and nuanced preferences of individual users. Many companies are actively seeking solutions to enhance user experience using Amazon Personalize and generative AI.

Customer Experience 106

Customer Experience Sports Travel User Experience 106

2020 Research

SEPTEMBER 4, 2023

That’s where Sago’s innovative neuromarketing tools come into play. These insights provide a comprehensive understanding of whether a response is positive or negative, allowing businesses to design experiences that resonate on an emotional level. To uncover their true emotions, thoughts, and desires, even if left unspoken?

Tools 98

Tools Measurement Consumers User Experience 98

Avaya

MAY 18, 2016

Having access to all the data and intelligence facilitates innovations and closer customer engagement. In the digital economy, the ability to differentiate the user experience will be a winning strategy. Automation will drive innovation. Monolithic systems must be upgraded.

Connections 40

Connections Tourism Competitive Advantage Omni-Channel 40

AWS Machine Learning

APRIL 18, 2024

It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. About the Authors Jackie Rocca is VP of Product at Slack, where she oversees the vision and execution of Slack AI, which brings generative AI natively and securely into Slack’s user experience.

Multi-Channel 97

Multi-Channel Sports Strategy Data 97

SurveySparrow

MARCH 19, 2024

The numbers are so overwhelming in order for your app to be noticed and memorable, you’ll have to provide a superior user experience. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. How can you do that? In-app feedback.

Feedback 52

Feedback Tools Survey Tips 52

Avaya

JUNE 7, 2016

Platform innovation allows companies to disrupt the status quo for their business, their industry. Amazon, Zappos, Google, Uber are just a few of the success stories that embrace platform innovation and launched massive disruptions. The platform we created for business communications innovation is Avaya Breeze ™.

Innovation 40

Innovation Self Service Contact Center Customer Satisfaction 40

Magellan Solutions

AUGUST 23, 2023

It gives marketers time to concentrate on innovation and strategy. The close connection between AI and marketing drives the success of businesses. It ensures the user experience is seamless. Marketers can now concentrate on innovative and strategic efforts. It enables hyper-personalized and data-driven advertising.

Tools 98

Tools Marketing Social Media Advertising 98

ShepHyken

OCTOBER 22, 2021

However, as the expectations of these consumers rise at speeds that outpace company improvements in this area, it becomes paramount that they satisfy the needs their loyal customer base may have, from product or service satisfaction up through social media connectivity. . Build Customer Experience into your Company Culture.

Tips 143

Tips Customer Experience Management Return on Investment 143

Customer Bliss

NOVEMBER 15, 2018

2 – Connect ROI to Growth. Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. They set out to understand the full assessment of problems silo by silo. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. People want to feel more connected.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

CSM Magazine

DECEMBER 15, 2023

Through user-friendly interfaces, online uniform programs allow clients to easily navigate and personalize their orders, selecting from a dynamic catalog that reflects the latest trends and industry-specific requirements.

B2B 52

B2B Trends Financial System 52

Magellan Solutions

FEBRUARY 20, 2024

Outcome: Faster query resolution and enhanced customer support experiences. Shopify By introducing Shopify Chat, Shopify revolutionized how online retailers connect with customers. This innovative feature allows real-time interactions, personalized recommendations, and seamless order placements.

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

SurveySparrow

NOVEMBER 29, 2023

Our tracker empowers users to achieve their fitness goals with advanced heart rate monitoring, sleep tracking, and personalized workout recommendations (Yes, you guessed it right. The sleek design and seamless integration with mobile apps enhance user experience. These are the features).

Consumers 52

Consumers Innovation Loyalty User Experience 52