Remove Connections Remove Feedback Remove Social Media Remove White Paper
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Leveraging Unstructured Data Analytics: The Key to Unlocking Hidden Customer Insights

InMoment XI

While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. The VoC represents the collective feedback, opinions, and expectations of customers across various touchpoints and interactions with a business.

Analytics 488
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What Is the Difference Between Voice of Customer and Market Research?

InMoment XI

Not all VoC feedback comes from typical listening methods like surveys and focus groups, either. A lot of it comes from unsolicited feedback (website reviews, social media comments, etc). All of this boils down to the ability to not just capture individual and collective customer feedback, but act upon it.

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10 truths about social customer service

Vonage

Social media has changed the rules of customer service. Social media has changed all of this – not only are customers in control of how and when they get in touch, but they can complain publicly, giving them power and influence as well as control. Negative feedback Complaints are an unavoidable part of business.

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10 truths about social customer service

Vonage

Social media has changed the rules of customer service. Social media has changed all of this – not only are customers in control of how and when they get in touch, but they can complain publicly, giving them power and influence as well as control. Negative feedback. Social media becoming a distraction.

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How to Turn Social Media Customer Service into a Marketing Strategy

ShepHyken

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

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The Importance of Customer Self Service Portal

Kayako

In recent years, the rise of social media put the customer in charge of the brand conversation. Customer Community: an online space where customers can share feedback, ideas, reviews, and advice. White papers. A portal that connects to internal and public-facing knowledge bases. Blog posts. User guides.

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Top Tips to Build Customer Trust and Credibility In 2023

CSM Magazine

Be sure to encourage satisfied customers to share their feedback and thoughts on review platforms or social media. This will help you demonstrate that you value customer feedback and are committed to addressing any issues, which may arise. Focus on producing valuable content that your audience wants to see.

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