Connections Employee Experience Survey Transportation 
Customer Bliss
AUGUST 23, 2018
At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. He created two separate groups to analyze the different aspects of the customer experience. I thought this was a great way to tackle CX for a complex system like public transportation.
BlueOcean
NOVEMBER 30, 2017
If enhancing your customer experience is a strategic priority over the next 12 months, you might be looking at putting out a contact center RFP or RFI early in the new year. Mistake #4: Being Too Vague About Employee Engagement. An engaged contact center agent will likely be able to better connect with your customers.
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Think Customers
NOVEMBER 4, 2019
The automobile—a status symbol and one of the most common forms of transportation for nearly a century—is facing headwinds around the world as new transportation options proliferate and other factors cause more and more consumers to question the value of privately owned cars.
NobelBiz
FEBRUARY 22, 2023
We can also talk about financial savings for your employees. By alternating days of presence and decreasing travel expenditures (car or public transportation), as well as lunches on the run, which can be felt at the end of the month for employees. Your agents only need a laptop, a headset, and an Internet connection.
NobelBiz
FEBRUARY 22, 2023
We can also talk about financial savings for your employees. By alternating days of presence and decreasing travel expenditures (car or public transportation), as well as lunches on the run, which can be felt at the end of the month for employees. Your agents only need a laptop, a headset, and an Internet connection.
Qualtrics
JANUARY 2, 2019
Win: Connected Government Act passes. The January 2018 passage of the Connected Government Act was a win for government CX because it requires new or updated public-facing federal websites to be mobile friendly. First, a look at the wins. The 21st Century Idea Act also passed in December, more on that here.).
Qualtrics
JULY 2, 2021
Employees with caring responsibilities, disabilities, or who cannot afford to live in big cities can all work remotely as part of a diverse, inclusive team. Makes employers more attractive: According to one survey , only 3.5% Helps the environment: With fewer commuters using cars and public transport, carbon emissions will reduce.
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