Totango

JANUARY 29, 2021

When your product directly helps your customers achieve their goals, your brand wins their loyalty. Playbooks for customer success managers help drive processes that promote winning client outcomes. What Is a Customer Success Playbook? Why Do You Need Playbooks for Customer Success?

Customer Success 82

Customer Success Customer Journeys Guidelines Customers 82

ChurnZero

OCTOBER 30, 2020

What’s Next For Customer Success? No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. In-product onboarding also affords CSMs more time to focus on the work that makes the greatest customer impact and return on effort.

Customer Success 93

Customer Success Net Promoter Score Effort Score NPS 93

CustomerSuccessBox

DECEMBER 3, 2021

As a Customer Success leader , you reviewed your past year’s performance thoroughly. Well, it’s not easy to prove a case for Customer Success(CS). Head of CS, Director of Customer Success , or Senior CS leader. Investment in CS will ensure more customers and increased revenue. CS as a profit center.

Customer Success 52

Customer Success Data ROI Conference 52

ChurnZero

APRIL 7, 2021

Having a profile on customer review sites will allow potential customers to find you as a solution they might be looking for and will help expand your addressable market. Being able to help arm your Sales team with positive customer testimonials, is pure gold. Customer Success Around the Web.

Customer Success 81

Customer Success B2B Effort Score Software 81

ChurnZero

MAY 10, 2019

Top 10 Customer Success Takeaways from TSW 2019. Earlier this week we had the opportunity to attend and sponsor the TSIA Technology & Services World (TSW) conference in sunny San Diego. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing.

Customer Success 74

Customer Success Technology Conference Competitive Advantage 74

Totango

FEBRUARY 5, 2021

Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Any CS team member knows that happy customers make for a thriving enterprise, but the same cannot always be said for C-level executives or your board of directors.

Customer Success 73

Customer Success How To Net Promoter Score Financial 73

ClientSuccess

MARCH 20, 2019

Over the next month, I will be writing about the customer success metrics that top organizations use to measure the performance of their customer success strategies and team execution. The metrics I will cover are applicable to customer success departments and also to your entire company. Let’s get started.

Metrics 61

Metrics Customer Success Measurement Net Promoter Score 61

AskNicely

JANUARY 17, 2017

A new President, fallout from Brexit, market uncertainty – and no clear leader of the Rebel Alliance. Uncertainty breeds unhappiness and unhappy customers are more likely to change loyalties, share negative experiences or jump ship. You need to be regularly assessing how your customers feel. 3) Sharing is important.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

AskNicely

JANUARY 17, 2017

A new President, fallout from Brexit, market uncertainty – and no clear leader of the Rebel Alliance. Uncertainty breeds unhappiness and unhappy customers are more likely to change loyalties, share negative experiences or jump ship. You need to be regularly assessing how your customers feel. 3) Sharing is important.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . With an amazing NPS score of 87.5, Deepak Sharma – Customer Success Leader, Deloitte.

NPS 54

NPS Connections Customer Centricity Customer Success 54

ChurnZero

AUGUST 30, 2019

Top 10 Customer Success Takeaways from SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. Customer reference program increased deal sizes by 2.5X Pay Attention to Net Promoter Score (NPS). at Talkdesk. SaaStrScale.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

Customer Bliss

AUGUST 9, 2018

In today’s episode, I chat with Daniel Coullet , Senior Vice President of Customer Success and Experience, and Elizabeth Curtin , Customer Experience Practice Manager at PTC , about defining customer success, and the value of designing customer room for enhancing employee and customer experience.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

Totango

NOVEMBER 12, 2018

The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success (CS) software for the enterprise. “Customer Success isn’t just with one team in the organization.

Customer Success 48

Customer Success Interaction Chief Customer Officer Customer Experience 48

Gainsight

FEBRUARY 11, 2019

I hosted a panel on “How to Take Customer Success from Idea to Action” with three incredible customer success leaders: Ashley Fryar (VP of Customer Success at NAVEX Global), Bernie Kassar (Chief Customer Officer at Xactly), and Mary Poppen (Chief Customer Officer at Glint).

Customer Success 40

Customer Success Chief Customer Officer Metrics Conference 40

SmartKarrot

SEPTEMBER 28, 2020

Let me introduce you to customer success conferences, which is like a vacation in disguise. As the demand for customer success is booming the market, so has the need for education arisen. And forums, workshops, and conferences play a pivotal part in educating the audience. CX Marketing Summit.

Conference 10

Conference Customer Success Effort Score Innovation 10

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. The year was 1909.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

ChurnZero

DECEMBER 29, 2020

Check out this post to see if you’re inadvertently sending subliminal negativity to your customers. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

ChurnZero

NOVEMBER 24, 2020

Why is your Customer Success team underfunded, marginalized, and overlooked? Acquisition gets all the glory while Customer Success gets relegated the part of the unsung hero.”. Anna’s Customer Success experience runs the gamut – from her early roles as an individual contributor to leading and scaling teams of her own.

Customer Success 59

Customer Success Leadership Net Promoter Score Culture 59

SmartKarrot

AUGUST 16, 2021

That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. On that note, we take immense pleasure in regaling information to our readers about the upcoming customer experience (CX) conferences so that you can block their calendars right away. So here we go!

Conference 11

Conference Customer Experience B2B Case Study 11

SmartKarrot

SEPTEMBER 7, 2021

Wondering about who made it to the list of top product management conferences in 2021? Check out our list of conferences segmented on a quarterly basis and know more about the dates, locations and what is up for grab. CPO Mastery Conference IXDA Interaction Week. CPO Mastery Conference. Women in Product Conference.

Conference 10

Conference Management Innovation Connections 10

Gainsight

NOVEMBER 2, 2020

This is part 5 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Streaming networks like Twitch have proven that watching and commenting is a billion-dollar market, and now it’s a billion-dollar business in sales too. Do customers appreciate it?” .

NPS 52

NPS Analytics Conference Video 52

Waypoint Group

JUNE 13, 2018

When I work with Customer Success teams to embed proactive processes to strengthen customer relationships, concerns raised are typically centered on, “I don’t have time for that.” Following up on customer support requests. Helping customer contacts with training. Helping customer contacts with training.

Customer Success 40

Customer Success ROI Voice of Customer Resources 40

Retently

MARCH 11, 2024

Benefits of Deploying Post-Event Surveys Imagine your latest event – a conference, or a virtual seminar – has just ended. By shedding light on attendee expectations and experiences, these surveys offer invaluable insights, from gauging the impact of your marketing efforts to assessing the program’s appeal.

Survey 127

Survey Analysis Feedback Effort Score 127

ChurnZero

SEPTEMBER 26, 2019

. “We think of ChurnZero as a leading technology provider in the important and burgeoning space of Customer Success, and why we see recognition like this award as a benchmark to live up to in delivering real business value to our customers.”. SAAS CUSTOMER SUCCESS AWARD WINNERS. OVERALL SAAS AWARD WINNERS.

Net Promoter Score 45

Net Promoter Score NPS Leadership Software 45

Totango

MARCH 5, 2021

It’s an invaluable metric and, with this data in hand, you can spot any problems and work on keeping your customers satisfied in the long run. The Benefits of Improving Your Customer Retention Rate. Why is it important to improve your customer retention rate? Next, you can start focusing on making upsells and ensuring renewals.

Customer Retention 88

Customer Retention How To Net Promoter Score Effort Score 88

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. The More Things Change, the More They Stay the Same.

Social Media 45

Social Media Conference NPS Customer Success 45

delighted

MARCH 15, 2019

A successful voice of the customer program puts your customers’ needs center stage, and ultimately drives brand, product, and service improvements for an unbeatable customer experience. Sample B2B Customer Experience Lifecycle Milestones for Transactional Feedback. Do you meet with customers at a yearly conference?

Net Promoter Score 75

Net Promoter Score Tips NPS Effort Score 75

SmartKarrot

JANUARY 20, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Lockstep As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep. Build, recruit, retain, and grow a team of great customer success representatives.

Customer Success 10

Customer Success Banking Conference ROI 10

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. Visibility to gain a common view of the customer. If one of those spokes is not in line, the customer cannot propel forward. Bobby Cooper, Sr.

Roadmap 59

Roadmap ROI NPS Customer Success 59

SmartKarrot

MAY 1, 2020

Role: Customer Success Manager- Southern Europe Location: Paris, France Organization: Seismic Seismic is looking for an experienced Customer Success Manager who can own current customer relationships and are trusted advisors for client stakeholders. Apply here: [link].

Customer Success 10

Customer Success Net Promoter Score Conference NPS 10

ClearAction

OCTOBER 16, 2019

conference and in his article, Welcome to Churn Nation, The 9th Biggest Country in the World You’ve Never Heard of — But Are Living In. He said: “Warning: Losing customers can damage your wealth. It’s been proven that it costs 5X to 25X more to acquire customers compared to the cost of retaining customers.

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. Is Customer Feedback Really Making It to Your Product Roadmap? Start a 15-day free trial or sign up for a custom demo today! REQUEST A DEMO.

Roadmap 97

Roadmap Metrics Feedback Conference 97

SmartKarrot

NOVEMBER 8, 2021

Customer success has a vital role to play in any B2B business. Today, businesses have become quite aggressive, which has become very challenging to compete with customers. . It gives a definite edge over your competitors, which results in better customer success. . What exactly is customer success?

Customer Success 10

Customer Success Chatbots Net Promoter Score B2B 10

Chattermill

SEPTEMBER 4, 2018

Customer Experience. Through word-of-mouth marketing tracked by NPS. Every day Butterfield and Slack customer success team read through heaps of emails and comments, forwarding product suggestions to the management team. “We As you do so, you will start to see more of your customers turning into Promoters.

Net Promoter Score 40

Net Promoter Score NPS Advertising Feedback 40

Kayako

FEBRUARY 13, 2019

There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot topics. What are the aspects of success you haven’t been able to implement because you just don’t have the time or budget? Involve Customer Marketing.

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

Amity

NOVEMBER 21, 2016

Customer benchmarking — the practice of identifying where a customer can improve or is already doing well by comparing to other customers – helps Customer Success Managers to deliver unique value to their customers. I’ve written more about this link in a recent post. ” Final thoughts.

Strategy 48

Strategy Analysis Metrics Software 48

Amity

FEBRUARY 18, 2014

In the ‘Land and Maintain’ model, vendors could measure existing customer relationships with customer satisfaction and net promoter scores (NPS). If customers were generally happy with the product and service, that was good enough. Retention Management / Customer Success. Customer Advocacy.

B2B 48

B2B Net Promoter Score Conference Sales 48