Daniel Group

SEPTEMBER 15, 2023

Fred Reichheld is a prominent figure in the business world, known for creating the NPS program and his contributions to customer loyalty. Fred’s engaging speaking skills were evident during a client conference hosted by Lynn Daniel where he was the keynote speaker. NICE Systems, Inc., and Fred Reichheld. NICE Systems, Inc.,

Net Promoter Score 95

Net Promoter Score NPS Loyalty Metrics 95

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Sharon Winterton , VP Customer Success, Catalina Marketing. Watch the session: Battling Imposter Syndrome in Customer Success. This is absolutely critical.

Conference 98

Conference Customer Success Leadership Sales 98

Beyond Philosophy

JANUARY 4, 2024

You can’t assume that your definition of AI matches the marketing department’s or finance’s version down the hall. One of the significant changes during COVID-19 was the lack of conferences. Some of you might celebrate that, but some of you, like me, recognize that conferences have a lot of value.

Net Promoter Score 97

Net Promoter Score Effort Score NPS Conference 97

delighted

APRIL 1, 2024

Asking questions about every attendee touchpoint can help you pinpoint what’s working and what’s not in your event planning, marketing, and management processes. The accumulated score across all respondents translates to a holistic NPS score, which you can use to measure attendee loyalty and interest. Why send post-event surveys?

Survey 97

Survey Feedback Conference Net Promoter Score 97

CloudCherry

DECEMBER 12, 2017

Deborah Eastman , who has held leadership positions in various functions such as sales, marketing, and professional services, will help inform CloudCherry’s Go-To-Market strategy in the US, and help amplify their rapidly growing presence & competitive differentiation. Then we met Deb and the rest is history.

Chief Customer Officer 150

Chief Customer Officer Customer Experience NPS Customer Centricity 150

Beyond Philosophy

NOVEMBER 30, 2023

This increase in NPS also resulted in a ten percent revenue growth in a declining market. 1 Net Promoter ® , NPS ® , NPS Prism ® , and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Marketing and innovation produce results. NICE Systems, Inc., and Fred Reichheld. Click here.

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

Daniel Group

SEPTEMBER 26, 2023

In my recent blog, Act on Customer Feedback the Right Way — Make Your CX Team Effective , I focus on the positive impact of acting on your feedback to improve your bottom line and the different areas you can house CX in your company (Marketing, Operations, and Continuous Improvement). Our theme is Build a Stronger CX Culture.

Conference 52

Conference Customer Centricity NPS Metrics 52

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Session topics include marketing technology strategy, customer experience design, and data and analytics. Where: London, UK.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Using Speech Analytics, leaders identified phrases correlated to their marketing campaigns, for example, “I saw your billboard” or “I saw you on TV.”

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

customer sure

NOVEMBER 27, 2023

These awards, part of the ICS Annual Conference , recognise and celebrate the organisations delivering outstanding customer experience, whether it be through people, initiatives or software like ours. We’ve seen very rewarding results - CSAT, CES and NPS have all increased since implementing our survey strategy.”

Customer Satisfaction 62

Customer Satisfaction Conference Healthcare Insurance 62

Beyond Philosophy

NOVEMBER 11, 2014

This statement from the psychologists Townsend and Bever captures one of the great truisms of human behaviour – and one of the great challenges for marketers. As neuroscience reveals more about what habits are, and how they come to direct our behaviour, it’s becoming clear that marketers cannot afford to ignore the habit-forming.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

ChurnZero

MAY 11, 2021

The theme for the online conference was “The Haves and the Have Nots”, which focused on the critical business capabilities you need for success in XaaS. . Companies who monetize Customer Success, see higher Net Promoter Scores (NPS). For more information on upcoming TSIA conferences visit their site here. . .

Interaction 98

Interaction Net Promoter Score Customer Success Conference 98

Daniel Group

NOVEMBER 10, 2023

He found that the NPS question (how likely are you to recommend) was strongly correlated with several business outcomes, most notably business growth. Sustainable Growth Through CX We were fortunate to have Reichheld as our keynote speaker at our last client conference. I followed up with a three-part interview with him.

Net Promoter Score 52

Net Promoter Score Conference Effort Score Sales 52

Optimove

MAY 20, 2024

In doing so, they have unlocked insights and driven incremental revenue growth through marketing automation powered by Optimove. Turning blind spots into opportunities for engagement and growth is crucial for navigating modern marketing landscapes.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Case Study 52

Amity

MARCH 27, 2017

SaaS Tattler Issues 102: Empowering One Another - Marketing and Customer Success. We often talk about Sales and Customer Success alignment, but there are endless opportunities for Marketing to work with Customer Success at different customer lifecycle stages. • 5 Strategies for Aligning Marketing and Customer Success Content.

Customer Success 48

Customer Success Marketing Case Study Conference 48

ChurnZero

MARCH 24, 2023

With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. 1: Is NPS a Customer Success metric? Stephanie Berner: My answer is unequivocally no— Net Promoter Score (NPS) should not be a CS metric. NPS is not the answer. There are times when NPS is fantastic.

Customer Success 98

Customer Success NPS Net Promoter Score Metrics 98

ChurnZero

MARCH 24, 2023

With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. 1: Is NPS a Customer Success metric? Stephanie Berner: My answer is unequivocally no— Net Promoter Score (NPS) should not be a CS metric. NPS is not the answer. There are times when NPS is fantastic.

Customer Success 97

Customer Success NPS Net Promoter Score Metrics 97

AskNicely

JANUARY 17, 2017

A new President, fallout from Brexit, market uncertainty – and no clear leader of the Rebel Alliance. Ensure you’re collecting NPS feedback on a regular basis – how else will you know how happy and loyal your customers are? 2017 is the Chinese year of the Fire Rooster – heralding lots of changes and challenges. 3) Sharing is important.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

AskNicely

JANUARY 17, 2017

A new President, fallout from Brexit, market uncertainty – and no clear leader of the Rebel Alliance. Ensure you’re collecting NPS feedback on a regular basis – how else will you know how happy and loyal your customers are? 2017 is the Chinese year of the Fire Rooster – heralding lots of changes and challenges. 3) Sharing is important.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

Thematic

MAY 5, 2024

To be honest, I regret not adding it to my “conference circuit” sooner. Well done to the writers and marketers for these aspects. Over 70% of customers don’t respond to surveys, but a machine learning model can guess their NPS status! This was my second time, and again it’s definitely been worthwhile!

NPS 48

NPS Airlines Analysis Software 48

delighted

APRIL 19, 2023

For example, you can post QR code surveys on banners at in-person conferences to gather insights on how the audience connected with the sessions (more on this below). Conference and event feedback Imagine you’ve just finished a presentation at a conference and see mixed reactions from the crowd.

Survey 86

Survey Feedback Net Promoter Score How To 86

CSM Magazine

FEBRUARY 8, 2022

The team will also be focussing on strategic activities that will bring more visibility to the brand and its offerings in the international market. Airmeet enjoys immense support and favorable feedback from the user community, placing their NPS and G2 Crowd ratings among the industry’s best. About Airmeet Inc.

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

Beyond Philosophy

NOVEMBER 10, 2014

The short version is that a study by the CFI group tracked the share prices of the leaders of the American Customer Satisfaction Index (ACSI) and the leaders National Customer Satisfaction Index, UK (NCSI) versus the broader markets. A Global Shipping company increased its Net Promoter Score (NPS) by 40% points over 30 months.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

SmartKarrot

SEPTEMBER 7, 2021

Wondering about who made it to the list of top product management conferences in 2021? Check out our list of conferences segmented on a quarterly basis and know more about the dates, locations and what is up for grab. CPO Mastery Conference IXDA Interaction Week. CPO Mastery Conference. Women in Product Conference.

Conference 10

Conference Management Innovation Connections 10

SmartKarrot

AUGUST 16, 2021

That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. On that note, we take immense pleasure in regaling information to our readers about the upcoming customer experience (CX) conferences so that you can block their calendars right away. So here we go!

Conference 11

Conference Customer Experience B2B Case Study 11

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . With an amazing NPS score of 87.5, Anne Ting – SVP Marketing, Totango.

NPS 54

NPS Connections Customer Centricity Customer Success 54

ChurnZero

SEPTEMBER 8, 2020

Back in February we felt our first hit in the industry with the cancellation of the beloved SaaStr Annual conference. As a product marketer using @asana , I’m enjoying @AlexanderHood ‘s talk now at #SaaStrAnnual about being customer-centric. Use Net Promote Score® (NPS) responses as a trigger for Customer Success processes.

Net Promoter Score 90

Net Promoter Score Customer Success Conference NPS 90

ProProfs Chat

APRIL 17, 2020

According to the 2019 trends report by event tech company Bizzabo, events, at times, even score over content marketing, digital advertising and email marketing. NPS questions. Knowing the attendees before the event also helps to improve your event marketing strategies and reach out to a broader audience. Post-event.

Survey 83

Survey Conference NPS Feedback 83

Thematic

MARCH 13, 2023

It's a conference full of surprises, where you can expect the unexpected. The conference is so large that it's impossible to experience everything it has to offer. But by the 10th time, I was annoyed that they are pushing this new product to me even though there are much more mature products in the market.

Entertainment 62

Entertainment Conference Advertising Airlines 62

Gainsight

NOVEMBER 2, 2020

This is part 5 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Streaming networks like Twitch have proven that watching and commenting is a billion-dollar market, and now it’s a billion-dollar business in sales too. They discovered an insight.

NPS 52

NPS Analytics Conference Video 52

ijgolding

OCTOBER 3, 2016

These questions include the following examples: Should I measure NPS or CSat? It is extremely common to find businesses with lots of customer insight activity, with an NPS or CSat programme or both in action. Customer journey maps of all shapes and sizes are adorning many a conference room wall.

Customer Centricity 263

Customer Centricity Customer Experience Customer Journeys Chief Customer Officer 263

Horizon CX

APRIL 1, 2020

By Peter Swaim, MBA, CSSGB, CX-PRO, VP Marketing, HorizonCX. As the story goes, three business executives had traveled from out of town to attend a conference, and at the end of the first day, they gathered in their hotel lobby and asked the concierge to recommend a good place to eat.

Hotels 147

Hotels Conference Travel Advertising 147

Customer Bliss

AUGUST 15, 2017

She leads an international team across Europe which is responsible for the development and implementation of the CX Roadmap across various markets and functions. She is a regular speaker at CX events and conferences across Europe. She studied in Frankfurt (Germany) & Madrid (Spain) and lived and worked in London for three years.

Travel 204

Travel Industry Hotels Customer Journeys 204

SurveyGizmo

NOVEMBER 4, 2020

Vanessa Bagnato, Director of Enterprise Solutions for Alchemer, attended the virtual conference, so we talked to her about the experience. . Alchemer: What were your biggest takeaways from the conference? Alchemer: What did you feel was missing from the conference? The only technology company in the final eight.

Customer Centricity 52

Customer Centricity Trends Conference e-support 52

Customer Bliss

AUGUST 9, 2018

A large conference room is set up once a quarter by stages of the customer lifecycle. They update the NPS quarterly so employees can see if their efforts are actually making progress and increasing the scores. Gain a better understanding of customers and their journey. How is the room organized? How is it used?

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

SmartKarrot

SEPTEMBER 28, 2020

Let me introduce you to customer success conferences, which is like a vacation in disguise. As the demand for customer success is booming the market, so has the need for education arisen. And forums, workshops, and conferences play a pivotal part in educating the audience. CX Marketing Summit.

Conference 10

Conference Customer Success Effort Score Innovation 10

ClearAction

OCTOBER 12, 2022

NPS, CSAT, FCR, Health / Effort Score, etc.) Market Share (how many applicable customers in the world are buying your brand). Share of Mind (how much your marketing/advertising is standing out from other brands). Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings.

Metrics 62

Metrics Management Effort Score ROI 62