Conference Customer Satisfaction Employee Experience 
InMoment XI
MAY 23, 2023
The key message throughout the conference was to be bold and ensure that organisations are aligned, focused, and ready for the future. Connecting EX and CX is massively important and by understanding that employee experience can have a positive impact on customer experience is key to creating a customer centric culture.
BlueOcean
OCTOBER 4, 2022
It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. If the future of customer experience is on your mind, read on for a few more bite-sized perspectives.
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Customer Bliss
JULY 19, 2019
Lucy spent almost a year traveling, listening to salespeople, customers, partners, and going to conferences. She needed to understand the space she was in, and what both partners and customers thought about their experience with Genesys. Understand Current Customer Satisfaction. Develop a Business Plan.
ReviewTrackers
MAY 8, 2017
To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. 20:20 Customer Experience Summit. Gartner Digital Marketing Conference.
inmoment
JUNE 28, 2019
The theme of this year’s Forrester CXNYC conference was “Changing the Game—Leading Radical CX Innovation,” and since then, I have found myself thinking more and more about what radical innovation looks like in our space. If you were to look at customer experience from a bird’s eye view, you would see a mass of legacy approaches.
Beyond Philosophy
NOVEMBER 10, 2014
Customer Satisfaction results in a higher share price. Whilst the above example is impressive and coming from HBR, this next example is bound to attract senior leadership’s attention as it links stock prices to customer satisfaction. Keeping Customers results in a high increase in value. So, there you have it.
Calabrio
JULY 25, 2019
They’re the ones truly driving the future of workforce optimization (WFO) and bringing to life more modern, better-engaged customer and employee experiences. That’s why we launched our customer awards program in 2017: to recognize high-achieving companies using Calabrio ONE to drive innovation in the contact center and beyond.
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