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Master the Market: A Deep Dive into Competitive Analysis

InMoment XI

These are areas where you have the opportunity to differentiate your business and gain a competitive advantage. In the world of business, one company’s weakness could become your stepping stone to market leadership. By reallocating resources like staff, time, or budget, you can turn these weaknesses into new strengths.

Analysis 260
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Defining the Value of Customer Experience: A Guide for Creating CX ROI in A Constantly Changing World

Experience Investigators by 360Connext

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it.

ROI 260
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Establishing an AI/ML center of excellence

AWS Machine Learning

This includes guiding practitioners to define the CoE mission, forming a leadership team, integrating ethical guidelines, qualification and prioritization of use cases, upskilling of teams, implementing governance, creating infrastructure, embedding security, and enabling operational excellence.

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Revolutionize Your Business with Customer-centric Solutions using Design Thinking

ECXO

By focusing on the customer, encouraging innovation, reducing risk, promoting collaboration, and providing a competitive advantage, Design Thinking can significantly enhance the outcome of digital transformation initiatives, leading to improved customer experience and business success.

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3 Things CMOs Should Do During an Economic Downturn

Totango

Maximize Your Return on Investments. During an economic downturn, your greatest investment should be in your current customer base. With this SuccessBLOC, you are able to easily identify customers who may be at risk due to issues like low product adoption, poor financial standing or leadership changes.

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How to build the business case for your DEI strategy

Qualtrics

Now is the time to invest in building a diverse, equitable, and inclusive workforce. Here’s how to speak the language of your leadership team to get buy-in for your DEI program. But how do you sway a leadership team to invest in DEI initiatives, especially in times of financial uncertainty?

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Technology Failures That Are Hindering Remote Working

CSM Magazine

The report, in conjunction with market research and consulting firm, VDC Research, stated that 30 per cent of respondents said they didn’t have mechanisms in place to determine return on investment from mobility. Once ROI (return on investment) has been determined, there should be no barriers to making mobility investments.