InMoment XI
MAY 2, 2024
It can be argued that reputation management for retail companies is more important than it is in any other industry. Whether you are a local shop, regional staple, or nationwide brand, reputation management is one of the most important marketing strategies you need to master to ensure brand success.
C3Centricity
AUGUST 29, 2023
In an era where customer expectations are rapidly evolving, businesses have finally recognised the importance of adopting a customer-first strategy. However, despite […] The post Top 10 Challenges Facing Companies When They Adopt a Customer-First Strategy first appeared on c3centricity.
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Lumoa
FEBRUARY 14, 2024
From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Reviewing your existing CX strategy is a good place to start.
C3Centricity
APRIL 9, 2024
As has been claimed for decades, there are differences between B2C marketing strategies and those of business-to-business (B2B). As companies strive to navigate the complexities of their respective markets, the learnings one can gain from examining the nuances of both B2B and B2C marketing become self-evident.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions?
SaleMove
DECEMBER 15, 2023
Insurance companies are effectively using SMS to send claim status updates, provide billing reminders and re-engage abandoned applications. The post SMS as Part of Insurance Companies’ Interaction Strategy appeared first on Glia Blog | Digital Customer Service Explained.
InMoment XI
JANUARY 10, 2024
This highlights the critical need for a proactive reputation management strategy, not just for sustained success but as an essential component for care organizations aspiring to attract seniors and maintain a reputation for exceptional service acknowledged online. Their needs, concerns, and expectations form the bedrock of your approach.
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But many companies wonder about their own CX maturity and how they can start improving their operations and processes to deliver strategic, exceptional CX. Inside you will learn more about Verint’s Digital Maturity Model, where we share real tactics and strategies based on what has worked for our clients around the world.
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To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture. and more specifically VOC feedback, an embedded part of your company’s DNA. And 5 more strategies to drive real CX impact! In this article, you’ll learn a 7-point methodology for making CX.
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25 real examples of how companies have used these techniques to drive renewals, upsells, and cross-sells. Tips on finding technology to scale your customer engagement and advocacy strategy. The eBook will walk you through: The three-part framework for creating meaningful customer relationships that last.
Speaker: Daniel Quick, Head of Customer Education, Asana
At work management platform, Asana, the company is well-aware of the need for bringing something extra to the training table. Join Skilljar to learn: How great program strategies can encourage your learners to take training. How to apply principles from game systems to make learning delightful.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
How community has become integral to the MURAL strategy. The lessons they have learned and the advice they would give companies on the same journey. Beth Vanderkolk and Community Managers Lindsay Olson and Amanda Peterson will be conducting a power hour to explain how they have used Vanilla to build such a wonderful community.
Advertiser: Interactions LLC
The quality of a customer care strategy can make or break a company. That’s why brands today need to design a modern customer care strategy that not only addresses their customer’s needs, but also removes effort and frustration. So how do you get started with developing a successful customer care strategy?
Speaker: Melissa Pollock, Customer Success Officer, AmplifAI
As companies continue to seek every competitive advantage available, organizations must explore new opportunities and ways to increase productivity in our modern contact centers. This webinar will explore 4 strategies that contact center leaders can use to lead and coach their agents and supervisors to stay ahead of the productivity curve.
Speaker: Zak Haitkin, Localization Manager
Localizing your content will show your commitment to improving company culture, and how much you genuinely value your customers, employees, and their experiences. The strategies you can employ to launch a successful localization project. How to increase employee and customer satisfaction to drive impact and enhance your global reach.
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