Communication Customers Interaction Omni-Channel 
Magellan Solutions
DECEMBER 12, 2023
What if there was a better way to communicate with the seller? On average, 51% of companies use at least eight channels to interact with customers, including emails, social media, websites, phones, live chat, and in-store. Around 78% of customers use various channels to complete a transaction.
InMoment XI
FEBRUARY 14, 2024
It’s easy to fall into the trap of thinking that customer expectations are always changing, and you’ll never be able to keep up. However, all your customers want the same thing: to be able to interact with their brand on their terms. What is Omnichannel Customer Experience?
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InMoment XI
JANUARY 10, 2024
The future of the contact center lies in the omnichannel contact center. What is an Omnichannel Contact Center? An omnichannel contact center is a customer service model that integrates and manages various communication channels in a unified and seamless manner. What Does an Omnichannel Contact Center Solve?
Topdown
MARCH 21, 2022
Over the past decade the importance of the customer perception of a brand has increased dramatically. Regardless though, customers are priceless to any organization. As such, one focal point in modern business operations is building and driving customer engagement.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.
InMoment XI
OCTOBER 12, 2023
Omnichannel contact center solutions should be more than just a few buzzwords that are thrown around in your boardrooms. They should be strategies that deliver the seamless, convenient, and efficient interactions with brands that customers expect. Let’s dive in!
transcosmos Information Systems
AUGUST 17, 2017
Gone are the days when offering a telephone customer care service would suffice, as omni-channel has shifted the business paradigm. For this reason, outsourcing companies no longer just offer phone or email customer support. However, omni-channel doesn’t merely mean that you should be on the online platforms available.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
In today's fast-moving world, almost everything is being digitally transformed and consumers across all age groups are hooked on communication on the go. We see businesses focusing more on customer convenience and the speed of transactions. How do companies add more channels and still deliver a great customer experience?
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