Alliance by IFS

JUNE 2, 2015

In our latest white paper, Forging a Service and Sales Partnership , we take a look at the revenue potential of handing sales responsibilities to the service force, as well as creating better channels of communication so that the service team can more effectively pass leads to the sales organization.

Sales 50

Sales Multi-Channel Training Technology 50

inmoment

JUNE 17, 2019

This discrepancy reveals an opportunity for businesses to engage more directly with customers — and through digital CX technology, this is possible to do at scale. Moving forward, companies should prioritize direct communication having tech-powered, intelligent and personal conversations directly with customers.

Trends 53

Trends Customer Experience Comparison Loyalty 53

Beyond Philosophy

MARCH 3, 2016

Twenty years ago, in their 1994 white paper entitled “Customer Loyalty:Toward an Integrated Conceptual Framework,” academics Alan S. Twenty years ago, in their 1994 white paper entitled “Customer Loyalty:Toward an Integrated Conceptual Framework,” academics Alan S. Does it exist?”.

Consulting 60

Consulting Loyalty Advertising Analysis 60

Comm100

APRIL 28, 2016

Understanding customer needs can help you build fantastic products and services. But how you communicate that empathy to a customer directly, as well as how you can perceive their more moment-to-moment needs, can help you build customer satisfaction and loyalty. And there are other soft skills involved.

How To 128

How To Training Ecommerce Customers 128

ProProfs Chat

NOVEMBER 29, 2019

Boosts Customer Service & Loyalty. They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. Live Chat Messaging Customer Satisfaction Statistics. Live Chat Customer Loyalty Statistics. Improved Lead Generation.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Comm100

JANUARY 19, 2017

Provide the customer with a hassle-free replacement. Gauge how upset the customer is – if needed, offer the customer a care token, such as a discount, to show that you care about his or her loyalty and satisfaction. This time, John excelled in letting his customers know that they are his priority.

Examples 219

Examples Customer Service Representative Customers Customer Service 219

Comm100

JANUARY 14, 2020

For agents, digital omnichannel engagement means simpler customer communication and greater ease of use. No more social media queries getting sent to the marketing team, who then emails them to customer service. Increased customer satisfaction. Create a digital roadmap for your customers’ journey.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Comm100

JANUARY 19, 2017

Provide the customer with a hassle-free replacement. Gauge how upset the customer is – if needed, offer the customer a care token, such as a discount, to show that you care about his or her loyalty and satisfaction. This time, John excelled in letting his customers know that they are his priority.

Examples 100

Examples Customer Service Representative Customers Customer Service 100

Comm100

JANUARY 14, 2020

For agents, digital omnichannel engagement means simpler customer communication and greater ease of use. No more social media queries getting sent to the marketing team, who then emails them to customer service. Increased customer satisfaction. as their biggest issue when communicating with a brand.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

LiveChat

JUNE 8, 2018

Effective communication is the key to building and nurturing any relationship – be it personal or professional. Even in business, communicating with customers effectively can help you gain their loyalty – leading to repeat purchases, positive word-of-mouth, and referrals. Do not use jargon.

Communication 66

Communication Social Media B2C B2B 66

Comm100

NOVEMBER 15, 2017

This is because, as the Harvard Business Review puts it, “delighting customers doesn’t build loyalty; reducing their effort—the work they must do to get their problem solved—does.” First contact resolution is a necessary part of reducing customer effort and increasing customer satisfaction.

How To 111

How To First Call Resolution Social Media Contact Center 111

Beyond Philosophy

NOVEMBER 28, 2016

There have been a number of professional and academic studies, in multiple industries, linking employee attitudes and behaviors with the value customers perceive in their experiences. Whenever encountering white papers that conflate the connection between employee engagement and happy customers, the above questions need to be asked.

Engagement 60

Engagement Customer Experience Employee Engagement Consulting 60

SurveySparrow

MARCH 30, 2021

White papers. The most important purpose of market surveys is to get feedback and analyze your customer satisfaction levels. This will help you to keep your customers engaged and obtain loyal customers. . Customer Analysis Survey. Some good examples of secondary market research are: Articles.

Marketing 52

Marketing How To Chatbots Survey 52

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. Does it understand customers, and their individual journeys?

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

CSM Magazine

FEBRUARY 14, 2017

Consistently low scoring net promoter score (NPS) customers are routed to another team focussed on understanding why their customer satisfaction scores are low. Customers are offered a ‘random act of kindness’ to acknowledge their loyalty based on how long they have been active customers. About the Author.

CRM 40

CRM Engagement Net Promoter Score Analytics 40

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

SmartKarrot

JANUARY 7, 2022

Your marketing, IT, and customer experience teams are already doing that by accumulating customer data from social media, surveys, websites, and even sales transactions. So, customer intelligence will help create strategies that adapt to the changing market. You can target an audience with customer segmentation.

Social Media 10

Social Media Competitive Advantage B2B Case Study 10

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. How-to instructions.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62