Customer Retention During Economic Downturns: What’s Top of Mind for Your Customers?
Totango
OCTOBER 2, 2020
During difficult times, it is especially important to understand what is going on inside your customer’s mind, as well as what is going on inside their business. Providing Value Is Key to Retaining Customers During an Economic Downturn . Every act of providing value is therefore an act of customer retention.
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