Case study: Implementing a scalable customer feedback model at Bizzabo

inSided

A few years back, the need for a one-to-many customer feedback model at fast-growing event management platform Bizzabo became evident. With the sign-off from the leadership team, the journey to build a scalable and transparent customer feedback process began. Case Study Close the loop

Improving Customer Access to Tech Support: A Case Study

BlueOcean

These additional monitoring and coaching sessions not only provided valuable additional feedback to agents, it helped us assess the “stickiness” of training, and identify any gaps or issues in the new training program and act quickly to remediate before new agents were phased in. The post Improving Customer Access to Tech Support: A Case Study appeared first on. Case Studies

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[Case Study] How Zip Water UK Lifted NPS from 5 to 73

Genroe

In this case study we examine the reproducible steps and approaches they took to drive that change. The post [Case Study] How Zip Water UK Lifted NPS from 5 to 73 appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

Case study: Gainsight’s community-driven product feedback loop

inSided

As so often is the case in B2B SaaS, your company's success hinges on how successful you can make your customers (and your customers’ customers) with your product. Customer feedback, when managed correctly, is what paves the way for sustainable growth. Case Study Close the loop

Case Study: How Genesis Improves Member Experience with NPS

AskNicely

How often does anyone take the time to give feedback on a comment card? Feedback was so sporadic, they felt blind to the member experience, and powerless to make changes before members left them. That’s when they realized: the best way to get feedback from members was simply to ask them. Proactively reaching out to members dramatically increased the amount of feedback they received. We’ve all had this experience.

Case Study: How IVALO.COM Doubled Its Customer Retention Rate In 6 Months

Feedbackly

Feedbackly had a chance. Insight case study CSAT customer experience customer retention cx emotional experience EVI ivalo NPS revenueIVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months.

Case Study: How Debitsuccess Improves Customer and Employee Retention with NPS

AskNicely

Getting feedback straight to the front line. A key requirement for their success is to get customer feedback into the right hands at the right time. With so many transactions, the constant stream of feedback could easily become overwhelming. What made makes Debitsuccess an interesting study in NPS is their detailed segmentation strategy. With their kind of volume, it was critical to have a plan in place to make their scores and feedback useful and actionable.

[Case Study] Iron Mountain Doubles NPS? Survey Response Rates

Genroe

In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall. The post [Case Study] Iron Mountain Doubles NPS? Best Practices Case Studies and Statistics NPS PP: Survey Response RatesIron Mountain doubled NPS survey response rates with two simple changes to their survey invite. First, they changed the email invite “from” name to a real person, not a department.

[CX Tribe] 30 November 2021 – NPS Case study + Customer Journey Ownership

Genroe

CX Tribe is the best Customer Experience insights, case studies and statistics. The post [CX Tribe] 30 November 2021 – NPS Case study + Customer Journey Ownership appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

Case Study: Sustaining Optimal Outbound Sales Support While Increasing our Workforce by over 50%

BlueOcean

We also worked to ensure that feedback was delivered quickly. The post Case Study: Sustaining Optimal Outbound Sales Support While Increasing our Workforce by over 50% appeared first on. Case StudiesThe Situation: Ramping Up Outbound Sales Support for Peak Season. For car dealerships, the busiest time of year is always tax season.

AIG Case Study

Confirmit

In this case study, you'll learn how AIG were able to: Drive a reduction in costs and an ability to allocate funds based on customer feedback. Voice of the Customer Case Studies AIG is a leading international insurance organization serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer.

Grade.us Case Study for Grene Vision Group 

Grade.us

We knew that making the process quick and easy for patients would increase our chances of getting reviews and feedback. We wanted a way to include a short survey for a patient if they clicked ‘thumbs down,’ so we could provide a way to capture feedback and use it to improve the patient experience. With over 21 locations, and over 400 doctors and staff, we really needed to have a very efficient and effective process for managing reviews and feedback internally.

Conducting Customer Feedback Research with a Single Tool [CASE STUDY]

SurveyGizmo

Denver Food Group streamlines customer feedback research with SurveyGizmo. Since its inception, DFG has provided customer feedback to its clients on products, branding, menu board designs, and all sorts of potential new concepts. Instead, their approach was fragmented, and consisted of leveraging multiple expensive solutions to perform effective and thorough customer feedback research. Download SurveyGizmo’s latest case study below!

5 ROI-Based Strategies Proven to Drive the Adoption of Visual Assistance

TechSee

The greater the adoption of new technology, the more use cases can be applied and the greater the likelihood that the enterprise will see double digit improvements in their KPIs. Visual assistance adoption case study: European Telecom.

Cognita Case Study

Confirmit

In this case study you’ll learn how: Confirmit’s Voice of the Customer specialists worked with Cognita’s team to define clear business outcomes for the program, aligned to the group’s five-year plan. Cognita was able to capture parent feedback in nine languages and share this insight quickly in an actionable manner. Voice of the Customer Case Studies

[Case Study] Iron Mountain Doubles NPS? Survey Response Rates

Genroe

In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall. The post [Case Study] Iron Mountain Doubles NPS? Best Practices Case Studies and Statistics PP: Survey Response RatesIron Mountain doubled NPS survey response rates with two simple changes to their survey invite. First, they changed the email invite “from” name to a real person, not a department.

Improving the patient experience. A Case Study by Momchil Blaskov

CX Centric

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. This program was fragmented and most of the feedback methods were manual. Momchil Blaskov. The full book can be purchased here.

Case study: Tesco and a consumer champion

Helen Dewdney

Helen won the case and shared the experience on her blog which was later shared in national media. But Helen had also asked on social media for people’s comments and gave this feedback too. Some of the feedback included a particular case about the way teenagers were treated in a specific Tesco store. Dave feedback about The Complaining Cow in his Tesco Plc Half Year 2014/15 Earnings Presentation October 23 rd 2014. “I’ll Every little complaint helps!

Automating Transactional Volume for Multinational IT Corporation: A Case Study

BlueOcean

We recognize that change can be difficult, so we have made a point to focus on the people-side of the change, hearing their voices and gathering actionable feedback. The post Automating Transactional Volume for Multinational IT Corporation: A Case Study appeared first on. Blue Ocean News Case Studies Contact Center Outsourcing Mike HaslerThe Client. This multinational IT and networking technology corporation has been our client for more than 10 years.

Moving at the Speed of Customer Experiences [CASE STUDY]

SurveyGizmo

The survey feedback empowers businesses in systematically gathering, analyzing, and using the information to enhance customer satisfaction and address any service related issues. What makes it more effective than other customer feedback programs is how the relevant data is generated. With their key product, ASK LISTEN RETAIN, Compechek offers a tool to their corporate customers that provides a systematic method of working with consumer feedback on a global scale.

Case Study: Wyndham Destinations Asia Pacific

Confirmit

With more than 2,000 staff and a network of over 32 resorts across Asia Pacific, the region’s largest vacation ownership business required more than just ‘gut feel’ and intermittent feedback to make certain every aspect of the business was concentrating on the comfort of their customers. Voice of the Customer Case Studies

Case Study: Wyndham Destinations Asia Pacific

Confirmit

With more than 2,000 staff and a network of over 32 resorts across Asia Pacific, the region’s largest vacation ownership business required more than just ‘gut feel’ and intermittent feedback to make certain every aspect of the business was concentrating on the comfort of their customers. Voice of the Customer Case Studies

How to Do Market Research on Amazon: Seller Case Study

Qualtrics

Prioritize Customer Feedback. All eligible business prime memberships of Amazon can decrease negative feedback and increase positive reviews free of charge with the Amazon/Qualtrics integration. The post How to Do Market Research on Amazon: Seller Case Study appeared first on Qualtrics.

Optimove as a Secret Weapon: The Anonymous Case Study Hack

Optimove

In this space, the most effective form of social proof is case studies. Regardless of the “why,” sharing case studies with prospective clients is an essential part of every sale process. Let’s be honest – it is almost impossible to expect someone to buy from you without providing true feedback from those who have already seen success using your products. These in-depth studies reveal the services’ vital components what brands stand to gain by investing in you.

Third-Party Retail Case Study: Paint Products

Second to None

For many organizations, third-party retail serves as the foundational pillar of their retail success, thus making it essential that customer feedback data is being collected, analyzed and acted upon to ensure that you are consistently providing the appropriate value and exceeding consumer expectations. The post Third-Party Retail Case Study: Paint Products appeared first on Second To None.

A Grade.us Case Study – BizMktg – Helping Businesses Win Online

Grade.us

While North Creek Dental had a 97% positive feedback rate, they were able to successfully recover the poor experience of 7 patients (poor being a 3 star rating in this case!), Case Study – BizMktg – Helping Businesses Win Online appeared first on Blog | Grade.us Case Study Review Marketing TestimonialsIn 2011, Peter Wilson started focusing on his home agency, Biz Mkgt. His very first client, North Creek Dental, was a dental practice.

How to Get More Customer Testimonials and Case Studies Using NPS Surveys?

SurveySparrow

In this article, we are going to discuss how we can get more case studies, reviews, and customer testimonials using NPS. In that case, the trust factor is extremely minimal. Techniques to Convert NPS data into Testimonials & Case Studies. Man is a social animal.

Improve Your Customer Experience With Customer Journey Mapping (Case Study Included)

Michel Falcon Experience

Leverage customer feedback such as Google reviews, customer surveys, and any type of feedback that you’re able to gather from a customer advisory board to ensure that you’re labeling each interaction correctly. The post Improve Your Customer Experience With Customer Journey Mapping (Case Study Included) appeared first on Michel Falcon: Entrepreneur, Advisor, Keynote Speaker.

Successfully introducing Customer Experience Functions in large businesses. A Case study by Ruth Crowley

CX Centric

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. This was achieved by engaging key stakeholders so as for them to be informed and in some cases they (key stakeholders) had to be convinced. Ruth Crowley.

Dos and Don’ts of Building a Customer Service Chatbot: LiveChat Case Study

LiveChat

We understood that when every person from your team is familiar with chatbot building: it makes them skilled enough to solve chatbot problems instead of sending them to someone else, it makes them more engaged in the whole project (and you get a lot of valuable feedback thanks to that), it makes them more motivated and willing to broaden their knowledge (because that’s the result of trusting people and giving them creative freedom at work).

How to Invite the Most Honest Customer Feedback — Case Study: SurveyGizmo

InteractionMetrics

Can you give us some feedback? We are all too familiar with customer feedback requests as they bombard us from every side: email signatures, website pop-ups, phone queues (“press 1 after this call to …”), even the grocery gal circles a survey she’d like us to take at the bottom of the receipt. The post How to Invite the Most Honest Customer FeedbackCase Study: SurveyGizmo appeared first on Interaction Metrics. Customer Feedback

Webinar: Case Study – Turning NPS Into Business Improvement Initiatives at Manheim

Genroe

The post Webinar: Case Study – Turning NPS Into Business Improvement Initiatives at Manheim appeared first on Genroe. Best Practices Customer Feedback

Case Study; What Implicitly Drives a Brilliant Customer Experience

Maru Group

For too often, brands have been focused on on-the-day feedback. But touchpoint feedback often fails to take into account the longer-term impact of a customer relationship. The post Case Study; What Implicitly Drives a Brilliant Customer Experience appeared first on Maru/Matchbox. Consumer brands face a challenging time – and none more so than hospitality and casual dining brands.

Case Study; What Implicitly Drives a Brilliant Customer Experience

Maru Group

For too often, brands have been focused on on-the-day feedback. But touchpoint feedback often fails to take into account the longer-term impact of a customer relationship. The post Case Study; What Implicitly Drives a Brilliant Customer Experience appeared first on Maru/Matchbox. Consumer brands face a challenging time – and none more so than hospitality and casual dining brands.

Case study; what implicitly drives a brilliant customer experience

Maru Group

For too often, brands have been focused on on-the-day feedback. But touchpoint feedback often fails to take into account the longer-term impact of a customer relationship. The post Case study; what implicitly drives a brilliant customer experience appeared first on Maru/Matchbox UK. Consumer brands face a challenging time – and none more so than hospitality and casual dining brands.

Case study: How Tesco Mobile listens to customer feedback and takes action

MyCustomer

Voice of the Customer How Tesco Mobile listens to customer feedback

Case Study: Using Journey Mapping Workshops to Drive Change in City Government Customer Experience

Heart of the Customer

Kelly recently ran a journey mapping workshop that serves as a great case study for how customer experience tools can be used for internal clients as well as external. This anonymous feedback was really eye-opening. The feedback has been tremendous, to the point where the city leadership is looking for more opportunities to plug in this capability. Kelly Ohaver is the Client Experience Manager at the City of Centennial, as well as an active CXPA member.