Centercode

AUGUST 16, 2023

They had given the app to friends and family to try out, but simply weren’t getting the feedback they needed to perfect their app before launch. The Slice team was busy putting the final touches on their photo-sharing mobile app and didn’t have the time, experience, or internal resources to run a traditional beta test.

Case Study 52

Case Study Study Resources Feedback 52

Genroe

JULY 27, 2022

This case study outlines the 5 steps Financial Services player AccessPay used to increase their NPS from 15 to 50 in just two years. The post [Case Study] How AccessPay Lifted NPS from 15 to 50 in 2 Years appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

Case Study 52

Case Study Net Promoter Score NPS Study 52

Customer Bliss

OCTOBER 30, 2018

Social media feedback from every type of customer group cites how much the person understood who they were or if they got them. The ability to empathize and be human is now cited as a reason why customers stay or go. It is a condition for earning that sale. But this plays for all of us, doesn’t it?

Case Study 256

Case Study Study Hotels Chief Customer Officer 256

inSided

APRIL 7, 2021

A few years back, the need for a one-to-many customer feedback model at fast-growing event management platform Bizzabo became evident. With the sign-off from the leadership team, the journey to build a scalable and transparent customer feedback process began.

Case Study 52

Case Study Feedback Study Leadership 52

Genroe

NOVEMBER 29, 2021

CX Tribe is the best Customer Experience insights, case studies and statistics. The post [CX Tribe] 30 November 2021 – NPS Case study + Customer Journey Ownership appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Human curated. Delivered weekly. Design is how it works.”—

Case Study 52

Case Study Study Net Promoter Score NPS 52

Genroe

JULY 26, 2022

The post [Case Study] Net Promoter Score®: How Much and How Fast You Can Improve appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Real world data from companies that show how much and how quickly they were able to improve their Net Promoter Score.

Net Promoter Score 52

Net Promoter Score Case Study Study B2B 52

Retently

JUNE 28, 2022

Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about. Great feedback? They read their feedback, check the high score, pat themselves on the back and move on to other tasks. That is if you put your NPS® to work. You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

SurveyGizmo

OCTOBER 11, 2017

Denver Food Group streamlines customer feedback research with SurveyGizmo. Since its inception, DFG has provided customer feedback to its clients on products, branding, menu board designs, and all sorts of potential new concepts. Before implementing a new solution, Lewis and his team were able to distribute customer feedback surveys.

Case Study 60

Case Study Study Feedback Tools 60

InteractionMetrics

DECEMBER 10, 2018

Can you give us some feedback? We are all too familiar with customer feedback requests as they bombard us from every side: email signatures, website pop-ups, phone queues (“press 1 after this call to …”), even the grocery gal circles a survey she’d like us to take at the bottom of the receipt. Do you have time for a survey?

Case Study 45

Case Study Study Feedback How To 45

Centercode

JANUARY 26, 2023

The result was a flood of objective, constructive feedback that helped the FSG team improve and launch their game with confidence. Before they launched, however, they wanted validation that their first game, Basketball Dreams, had everything their players wanted. With this in mind, they came to Centercode’s Managed Betas team.

Case Study 52

Case Study Study Feedback Management 52

CX Centric

MAY 6, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. This program was fragmented and most of the feedback methods were manual. Momchil Blaskov. The full book can be purchased here. In turn this led to a lack of accountability, plus no real-time information.

Case Study 52

Case Study Study Healthcare Hospitality 52

Genroe

JULY 2, 2018

In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall. The post [Case Study] Iron Mountain Doubles NPS? First, they changed the email invite “from” name to a real person, not a department. Second, they radically slimmed down the wording […].

Case Study 66

Case Study NPS Study Survey 66

InMoment XI

MARCH 28, 2022

Low-level NLP configuration Custom user interfaces Specific technology integrations Feedback loops for model training User and project management tools Database/warehouse hookups Upload wizards and connectors …. InMoment for Regulatory Compliance in Action: A Quick Case Study.

Case Study 493

Case Study Financial Analysis Healthcare 493

Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. Now, we can have ANY feedback be translated to German and the analysis done on the German version of the comment.

Case Study 208

Case Study Hotels Knowledge Base Study 208

Feedbackly

MAY 28, 2021

IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had a chance.

Case Study 98

Case Study Customer Retention Study NPS 98

BlueOcean

MARCH 2, 2016

We also worked to ensure that feedback was delivered quickly. The post Case Study: Sustaining Optimal Outbound Sales Support While Increasing our Workforce by over 50% appeared first on.

Case Study 120

Case Study Study Sales Automotive 120

AskNicely

APRIL 4, 2018

They rally their entire organization around customer feedback. Fleet Management Software Meets Real-Time Customer Feedback. In other words, having a scalable mechanism for real-time customer feedback is not just important, it’s essential to their business model and their competitive advantage. Get the Case Study.

Net Promoter Score 150

Net Promoter Score Feedback Case Study Competitive Advantage 150

Confirmit

JULY 19, 2017

In this case study, you'll learn how AIG were able to: Drive a reduction in costs and an ability to allocate funds based on customer feedback. Voice of the Customer Case Studies. Improve business processes to drive customer satisfaction and retention. Motivate employees around the customer experience.

Case Study 40

Case Study Study Insurance Customer Satisfaction 40

GetFeedback

NOVEMBER 20, 2019

That’s why collecting customer feedback is more important than ever. . Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. .

Social Media 284

Social Media Feedback Chatbots Survey 284

InMoment XI

JANUARY 13, 2022

Step #2: Implement Advanced Text Analytics to Enable Closed Loop Feedback. To enable closed loop feedback , Chevron Federal Credit Union implemented the technology platform’s advanced text analytics capabilities. Step #3: Turn Member Feedback into Experience Improvement. Read the full case study to learn more.

Case Study 493

Case Study NPS Survey Analytics 493

GetFeedback

APRIL 3, 2019

How does feedback play a role at YETI? Feedback is very important and luckily we have GetFeedback! Feedback is our lightning rod to address issues and it’s also our north star to be able to prioritize our projects, processes, and improvements. Now with GetFeedback, we have concrete information that we can speak to.

Feedback 220

Feedback Omni-Channel Analytics Self Service 220

Confirmit

JANUARY 16, 2017

In this case study you’ll learn how: Confirmit’s Voice of the Customer specialists worked with Cognita’s team to define clear business outcomes for the program, aligned to the group’s five-year plan. Voice of the Customer Case Studies.

Case Study 40

Case Study Study Touchpoint Groups 40

inSided

DECEMBER 6, 2022

Before global learning technology leader Docebo built the Docebo Community in 2021, its customers were “knocking at the door” for more opportunities to connect with other customers, share best practices, ask questions, and provide product feedback.

Case Study 52

Case Study Study Groups Feedback 52

SurveySensum

NOVEMBER 28, 2023

If you did, then this blog is for you and everyone who struggled with What to do with this feedback? However, a common pitfall in the feedback process is the failure to act on gathered insights, rendering valuable data unused. But how to rectify it and utilize customer feedback to its true potential? How to analyze it?

Automotive 52

Automotive NPS Feedback Case Study 52

Optimove

JANUARY 31, 2019

In this space, the most effective form of social proof is case studies. Regardless of the “why,” sharing case studies with prospective clients is an essential part of every sale process. These in-depth studies reveal the services’ vital components what brands stand to gain by investing in you.

Case Study 40

Case Study Study Competitive Advantage Conference 40

Second to None

JULY 3, 2018

For many organizations, third-party retail serves as the foundational pillar of their retail success, thus making it essential that customer feedback data is being collected, analyzed and acted upon to ensure that you are consistently providing the appropriate value and exceeding consumer expectations.

Case Study 54

Case Study Retail Study Comparison 54

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. Addressing negative feedback promptly and professionally can mitigate damage to the brand’s reputation.

Automotive 260

Automotive Management Social Media Feedback 260

Genroe

JULY 2, 2018

In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall. The post [Case Study] Iron Mountain Doubles NPS? First, they changed the email invite “from” name to a real person, not a department. Second, they radically slimmed down the wording […].

Case Study 40

Case Study NPS Study Survey 40

SurveySensum

MAY 9, 2022

But now that you’ve put in efforts to enhance customer experience and they are happy with you, what are you planning to do with their positive feedback? How to Leverage Positive Customer Feedback: Top 7 Ways. The top 7 ways to leverage positive customer feedback. Invite your loyal customers to participate in case studies.

Feedback 52

Feedback Case Study Effort Score Chief Customer Officer 52

West Monroe

MAY 8, 2022

The model also allows teams to provide feedback on the recommendations that lead to additional work, as well as which are less successful. By: Framing the opportunity through a digital mindset; Focusing efforts, by starting with data, to determine a new digital process that would be consistent with how the sales team worked; and.

Case Study 52

Case Study Study Fashion Financial 52

customer sure

MAY 30, 2023

The team’s approach to customer feedback and improving customer experience are often cited by us as a beacon of best practice, but they’re actually going one step further. They are actively investing in their customer feedback programme in a strategic move to drive growth in the emerging Underfloor Heating market.

Feedback 62

Feedback Case Study Call Center Software 62

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. Prototypes were also used including Customer and Associate feedback. Ruth Crowley. The full book can be purchased here. Many organisations involved in the retail industry are constantly faced with various challenges.

Case Study 52

Case Study Study Customer Journeys Customer Experience 52

BlueOcean

DECEMBER 8, 2020

In the downloadable case study, discover how we: Pivoted to 100% remote recruiting, onboarding, and training. Received positive feedback from the client and their members immediately upon launch. Get your Case Study Download today for more details. Launched on-time despite major challenges of the pandemic.

Sports 156

Sports Customer Care Case Study Study 156

AskNicely

FEBRUARY 21, 2018

As a global SaaS company in the customer feedback business, we thought it only fair that we talk a little bit about the GDPR and how it can affect NPS at your company. Customer Feedback in the Age of the GDPR. You must disclose the purposes for which you are processing customer feedback data. A Super Brief Primer on the GDPR.

NPS 150

NPS Feedback Net Promoter Score Case Study 150

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Customer feedback is a precious resource for understanding what’s effective and what needs improvement. However, manually sifting through and evaluating this feedback can be incredibly time-consuming.

Analysis 208

Analysis Social Media Trends Feedback 208

Maru Group

MAY 28, 2019

For too often, brands have been focused on on-the-day feedback. But touchpoint feedback often fails to take into account the longer-term impact of a customer relationship. The post Case Study; What Implicitly Drives a Brilliant Customer Experience appeared first on Maru/Matchbox. Measuring implicit customer reaction.

Case Study 40

Case Study Study Customer Experience Hospitality 40

Maru Group

MAY 28, 2019

For too often, brands have been focused on on-the-day feedback. But touchpoint feedback often fails to take into account the longer-term impact of a customer relationship. The post Case Study; What Implicitly Drives a Brilliant Customer Experience appeared first on Maru/Matchbox. Measuring implicit customer reaction.

Case Study 40

Case Study Study Customer Experience Hospitality 40