CX University
APRIL 29, 2024
Delivering exceptional customer experiences (CX) goes far beyond mere transactions. It requires a deep understanding of customer emotions and the ability to connect with them on a personal level. This allows them to address not just the practical needs of the customer, but also their emotional needs.
Call Experts
JULY 15, 2021
Storm season is upon us, and you know what that means: it’s time to start hurricane planning with your team and your call center to avoid the anxiety, stress, and chaos that comes with it. . How call center solutions support your business with hurricane planning to ensure your business doesn’t have to suffer.
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InMoment XI
MAY 4, 2022
We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction.
Magellan Solutions
MAY 20, 2024
Whether you are a small to mid-sized enterprise or a multinational company, the Philippines provides first-class outbound call center services focused on boosting engagement with customers for sales increases. Ranked as a top-of-the-line call center, it has business process outsourcing solutions that are customized for SMEs.
UJET
JUNE 25, 2021
As the world begins to reopen post-COVID-19, customer experience is more important than it’s ever been, with 80% of companies saying their core business model needs to go and/or stay digital to remain economically viable. Your Customers Are Mobile-First. For example, Wag! ,
Stella Connect
JULY 11, 2017
If you commit to doing it, you’ll delight your customers and make your agents’ jobs far easier. Today, we offer part two: serving customers better once they reach a live agent. In the right environment, and with the right tools and training, every agent can become a brand superhero and create customers for life.
TechSee
DECEMBER 11, 2018
Providing better customer experiences (CX) is a hot button issue that has become increasingly critical to forward-thinking call centers over the last few years. Call center leaders realize that the time has come to deliver real measurable value to the enterprise.
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