The Gospel of Customer Centricity for Improved Customer Experience
CX Journey
DECEMBER 18, 2014
Today I''m pleased to present a guest post by Rohit Yadav. The way customers interact with brands has drastically changed over the past few years. In the words of Forbes contributor Brian Walker, " Digitally empowered customers are firmly in charge, bouncing from channel to channel at the drop of a hat.”
Let's personalize your content