Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Live chat systems provide a seamless communication channel for real-time customer interactions.

How To 134

How To Chatbots Omni-Channel Social Media 134

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. The promise of AI has always been the ability to move humans away from repetitive work, and this is one of the key chatbot benefits. Their bot now handles 83% of all incoming chats. Provide 24/7 availability.

Chatbots 215

Chatbots Customer Service ROI Case Study 215

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. Similarly, AI-powered chatbots mean businesses can offer 24/7 support.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

Calabrio

NOVEMBER 25, 2020

In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. And while few ‘zero out’ to an agent right away these days, when they do request a live person, they expect an efficient experience. Collaboration is an emerging theme.

Contact Center 130

Contact Center Self Service Analytics Banking 130

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. Tangerine first introduced Comm100 Live Chat to customers to improve the accessibility and speed of their customer service. On some days this number rose as high as 91%.

Chatbots 211

Chatbots Self Service Examples Industry 211

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Live chat software has become increasingly popular within customer service, and for good reason. Chatbots take this self-service to another level.

Self Service 174

Self Service Customer Service Strategy Omni-Channel 174

Provide Support

FEBRUARY 8, 2018

AI Chatbots Vs. Human Powered Live Chat. A survey by Oracle found that 8 out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020. Published in Provide Support Blog , 2018. billion by 2025, a compounded annual growth rate (CAGR) of 24.3%. Read more.

Chatbots 62

Chatbots Customer Service Interaction Survey 62

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Chatbots 203

Chatbots Customer Service Knowledge Base Social Media 203

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital.

Engagement 211

Engagement eBook Chatbots Social Media 211

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Chatbots 205

Chatbots Self Service Video Wait Times 205

Comm100

NOVEMBER 29, 2021

All the while, significant tech advancements were made, particularly within AI and automation. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement.

Trends 214

Trends Customer Service Chatbots Omni-Channel 214

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. The digital revolution has altered the landscape of customer interactions.

Customer Service 193

Customer Service Chatbots Technology Interaction 193

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . To deliver on this, credit unions are turning to live chat. Live chat gives credit unions an accessible and frictionless path to engage with potential members.

Chatbots 231

Chatbots Social Media Banking Omni-Channel 231

Comm100

FEBRUARY 1, 2022

In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. To reach this demographic, living online, higher education institutions need to be in all the digital places that students are. . Be available where they are .

Engagement 199

Engagement Omni-Channel Chatbots Social Media 199

Comm100

MARCH 13, 2023

This blog will reveal students’ opinions on chatbots, how open they are to receiving them, and the support expectations they hold of prospective schools. The very best AI chatbots can resolve the majority of student queries without any human intervention. Take Thompson Rivers University as an example.

Chatbots 195

Chatbots Survey Social Media Report 195

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. While many brands have implemented chatbots through live chat, it’s now becoming increasingly popular and easy to do so on social media too. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

Social Media 132

Social Media Chatbots ROI Brands 132

Comm100

NOVEMBER 15, 2022

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. To satisfy these consumers, organizations are turning in droves to live chat.

Strategy 131

Strategy Omni-Channel Contact Center Chatbots 131

Comm100

APRIL 21, 2022

This blog will look at the top 4 credit union technology trends in 2022 and how each can help to satisfy the needs of current members, as well as future ones. Live chat leads credit union digital transformation. Live chat is quickly becoming a necessity for credit unions, and it’s not hard to see why.

Trends 140

Trends Technology Chatbots Financial 140

Comm100

DECEMBER 8, 2020

They are AI-trained to understand variation and can provide answers to more intricate questions. Free Live Chat Software for Unlimited Agents. Free Live Chat Software for Unlimited Agents. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! Get Comm100 Free.

Chatbots 134

Chatbots Customer Satisfaction Customer Service Representative Social Media 134

Comm100

NOVEMBER 10, 2021

In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. Comm100 AI Chatbot can help customers to book meetings and make payments through connections to other business systems. If you’ve thought about integrating chatbots but are not sure where to start, read on.

Chatbots 201

Chatbots Customer Service Social Media CRM 201

Comm100

NOVEMBER 29, 2021

All the while, significant tech advancements were made, particularly within AI and automation. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement.

Trends 159

Trends Customer Service Chatbots Omni-Channel 159

Comm100

MAY 23, 2022

Live chat and chatbots, on the other hand, deliver the support that students now demand – fast, convenient, and personalized. This blog will highlight the key ways that higher education is suffering by not offering digital student engagement and what they can do about it. Damaged CSAT. Higher operating costs.

Engagement 130

Engagement Chatbots Transportation Comparison 130

Comm100

AUGUST 31, 2021

As companies strive towards this level of support, live chat has become an integral channel – but the hard work doesn’t stop here. To truly provide effective support via live chat, teams must look to benchmark data to understand how well they are performing, and where they can improve. Pre-chat surveys.

Wait Times 130

Wait Times Knowledge Base Chatbots Omni-Channel 130

Comm100

JUNE 27, 2023

In this blog we will explore strategies that college counseling teams can adopt to effectively handle caseload overload and promote the well-being of its students. Live chat is a perfect example of this remote, digital support in action. For many, their question or issue can be resolved within minutes on live chat.

How To 130

How To Wait Times Resources Chatbots 130

Comm100

OCTOBER 28, 2021

As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in accessible and mobile-friendly technologies like live chat. Live chat allows students to reach out on their own terms using their preferred method of communicating. 24/7 service

Chatbots 130

Chatbots Engagement Social Media Omni-Channel 130

Comm100

JUNE 21, 2023

In this blog, we will reveal some college yield rates and ask the all-important question – what is a good yield rate for colleges? This is easy to set up with Comm100 Live Chat’s routing features. Each time the same student reaches out on live chat, the conversation can be automatically directed to a specific agent.

Chatbots 130

Chatbots Financial Communication Connections 130

Comm100

JUNE 27, 2021

This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. 44% of online shoppers say that having questions answered through live chat during a purchase is one of the most important features an ecommerce site can offer. ”. Consideration . Purchase .

Ecommerce 130

Ecommerce Customer Journeys How To Video 130

Comm100

FEBRUARY 2, 2022

In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. . Sitting within the live chat solution, Task Bots are simple but effective bots that can be used to answer common and time-consuming queries, and automate routine tasks.

Customer Service 130

Customer Service Strategy Omni-Channel Chatbots 130

NICE inContact

MARCH 28, 2019

Chat is a favorite interaction channel for customers and is increasingly offered as an option on websites and mobile apps. In our NICE inContact CX Transformation Benchmark , chat has the highest satisfaction of all channels with 47% of consumers saying they were very satisfied with chat, as it provides convenient, quick, and helpful service.

Chatbots 149

Chatbots Self Service Virtual Agent Contact Center 149

Comm100

MARCH 2, 2022

While telephone and in-branch support will always have their place, credit unions must now also embrace digital channels like live chat and chatbots to cater to their current members’ rising digital expectations, as well meet their future members’ digital needs. Table of contents. Why is member engagement so important to credit unions?

Engagement 130

Engagement How To Chatbots Omni-Channel 130

Bold360

SEPTEMBER 15, 2020

Live chat has become a popular engagement channel for time-strapped customers to get issues resolved. In fact, 42% of frequent online shoppers prefer live chat over all other engagement channels. Live Chat, Defined. Live Chat and Chatbots: They Work Best Together.

Chatbots 90

Chatbots Net Promoter Score Virtual Agent Competitive Advantage 90

Comm100

DECEMBER 13, 2021

In our digital-first world, live chat serves as the perfect solution to achieve this. In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. Live chat improves member experience .

Banking 130

Banking Financial e-support Wait Times 130

Comm100

APRIL 30, 2020

Most live chat teams around the world have found themselves working from home, possibly for the first time ever. Thanks to the flexibility of live chat – if cloud-based – most teams have been able to transition smoothly into remote working. Empower agents with canned messages and AI assistance.

Knowledge Base 131

Knowledge Base Omni-Channel Self Service Social Media 131

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 105

Call Center Contact Center Chatbots Virtual Agent 105

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 104

Call Center Contact Center Chatbots Virtual Agent 104

NICE inContact

SEPTEMBER 26, 2019

chat to phone). You can bet it has something to do with strategic artificial intelligence (AI). Let’s start by looking at why businesses are turning to AI. Let’s start by looking at why businesses are turning to AI. Is AI to be used simply to lower cost and increase efficiency?

Meeting 137

Meeting Self Service Contact Center Chatbots 137

ShepHyken

JUNE 16, 2017

We live in a digital world. Self-service, web chat and chat bots gain in popularity. While web chat is suited to simple information exchange, and self-service is ideal for transactional commerce, not all customer interactions are so straightforward. Will artificial intelligence (AI) change this? Shep Hyken.

Chatbots 84

Chatbots Self Service Customer Service Interaction 84