CSM Practice

JULY 6, 2020

However, most business leaders agree that the subscription model is inherently better suited to growth and profitability than the traditional way of selling services. But recently, their customers have struggled with reduced budgets and an unpredictable economy. We covered how to make renewals in another blog.

Company 71

Company Strategy Tips Sales 71

CSM Practice

JULY 6, 2020

However, most business leaders agree that the subscription model is inherently better suited to growth and profitability than the traditional way of selling services. But recently, their customers have struggled with reduced budgets and an unpredictable economy. We covered how to make renewals in another blog.

Company 71

Company Strategy Tips Customer Success 71

SurveySensum

MAY 20, 2020

We as humans have faced crisis situations in the past and always have come back stronger “descent with modification” The impacts of the COVID-19 pandemic continue to reverberate within our neighborhoods, workplaces and homes and throughout our economy. With the situation, there has been a change in the mindset of customers.

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52

AskNicely

JANUARY 10, 2019

In 2013, a research study by Walker predicted that by 2020 customer experience will overtake price and product as the main differentiator for brands. Three Reasons Customer Experience Must be Top-of-Mind. Even worse, 91% of unhappy customers who are non-complainers simply leave. Five Common Customer Experience Metrics.

NPS 150

NPS Metrics Effort Score Customer Experience 150

Clarabridge

AUGUST 28, 2015

Customers are making key buying decisions based on the interactions they have with brands on social media. Twitter and Facebook are always on putting customers just one click away from being able to reach out with complaints, questions, etc. How can you still manage to exceed the expectations of your customers?

Customer Service 40

Customer Service Social Media Self Service Customer Care 40

CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. 06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. 13:20 – Nick shares his blog post about the four-step playbook for reopening with your customers.

Customer Success 85

Customer Success Survey Chief Customer Officer Customers 85

Ian Williams

MARCH 19, 2020

Over the past few days, a number of commentators have suggested that companies will always survive difficult times by offering a ‘better’ customer experience. So, is consistency the secret to ongoing customer experience success? The closer the delivery to the promise, the better the experience.

Customer Experience 52

Customer Experience Airlines Self Service Consumers 52

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. Implementing these tactics will save money and enhance customer satisfaction and overall business performance.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. I spent the last 5 years building Thematic , a customer feedback solution. However, there are no great best practices for what to do with that feedback. It’s easy to ask for feedback!

Feedback 111

Feedback How To Analysis e-support 111

NetBase

MAY 1, 2019

Crisis Management Reporting. There are templates to make things even simpler, or you can build your own custom dashboards and reports easily too. Are you excelling in the customer care arena, but flailing with product development? Here’s an overview of what we’ll cover. Visual Dashboards Offer Quick Clarity for Busy Execs.

Social Media 43

Social Media Report Analysis Analytics 43

Stella Connect

DECEMBER 6, 2017

When customer service stories go viral, they’re usually cringeworthy. The best customer service moments aren’t as provocative as PR disasters, and they don’t get as much press, but they help to restore our collective faith and remind us what great service is all about. Fed Ex Comes Through in a Crisis.

Customer Service 47

Customer Service Airlines Hotels Travel 47

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. We believe these trends will occupy most brands’ efforts during 2019. A great loyalty strategy runs in sync with the business and permeates virtually every customer-facing aspect. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In this mix, it is necessary to find efficient ways to sustain your business. What do Experts have to say?

Customer Retention 21

Customer Retention Strategy e-support Social Media 21