How to Prove the ROI of Your Voice of the Customer (VoC) Program
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JULY 19, 2019
B2C customers, who already say it’s easier than ever to take business elsewhere, will follow. There is greater ROI when the holistic customer journey is the focus. Subsequent NPS/CSAT scores and retention rates. Improving customer experience is what leads to ROI. How your CX vision impacts ROI. Let me explain. .
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