NobelBiz

FEBRUARY 13, 2024

With NobelBiz’s innovative solutions, contact centers can benefit from: Enhanced Data Accessibility: Ensuring agents have the most relevant and up-to-date information at their fingertips. Implementing NobelBiz’s sophisticated IVR systems means not just meeting but exceeding customer expectations for self-service.

Call Center 59

Call Center Self Service Software Contact Center 59

CSM Magazine

AUGUST 5, 2020

and amazingly, it costs only 15p for web self-service. These statistics tell us that self-service really is the way to go, taking pressure off busy contact centres by deflecting the most common calls away from human agents. AI to the rescue in 7 ways. Real-life success story illustrates the transformative power of AI.

Government 52

Government Self Service Chatbots Automotive 52

John Paul

OCTOBER 22, 2018

For 10 years, John Paul has been supporting large brands in the automotive sector with different tailor-made loyalty solutions and continues to develop its expertise in this area. Today, the automotive industry represents a major part of the Group’s sales, and is the second formal sector for John Paul, after banking & insurance.

Self Service 40

Self Service Automotive Transportation Travel 40

John Paul

JULY 17, 2018

Premier worldwide leader in loyalty solutions and brand hospitality to serve Asia Pacific clients across banking, luxury, technology, automotive, FMCG and hospitality sectors. A highly innovative digital self-service solution. Andrew Quake, CEO APAC John Paul.

Omni-Channel 40

Omni-Channel Leadership Self Service Automotive 40

Eptica

MAY 15, 2019

Which means the consequences for any brands who fail to build consumer trust are extremely damaging, particularly at a time when every sector is seeing the entry of new, innovative competitors. Many of these challengers rely on creating a superior customer service and customer experience to win over new customers.

Consumers 66

Consumers Automotive Insurance Self Service 66

Kustomer

JANUARY 7, 2022

Customer service can be a challenge in any type of business, but the last two years have created unprecedented obstacles and shifting circumstances across industries around the world. In order to deal with the highest stakes we’ve seen in a lifetime, businesses have been innovating the ways in which they engage with and sell to consumers.

Customer Service 97

Customer Service Self Service e-support Automotive 97

ViiBE Blog

JULY 8, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Being the first cloud-based endpoint security service, CrowdStrike is a proud pioneer in cybersecurity within the energy sector. Its services are used by 12 of the Fortune 20 largest global firms. What is an employee self-service portal?

Company 52

Company Government Self Service Transportation 52

Talkdesk

MARCH 24, 2021

As carriers and brokers accelerate their digital transformation journey, automation and state-of-the-art data gathering technology can empower firms to be more innovative and delight policyholders. 4 tips for instant policyholder service. Connect with health and wellness services. Provide extensions for warranties.

Insurance 53

Insurance Tips Contact Center Multi-Channel 53

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Halo Uses Xively’s Internet of Things Platform to Redefine Safety Devices. • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

TechSee

JANUARY 11, 2021

Visual Assistance is an emerging technology that allows automotive original equipment manufacturers (OEMs) to visually guide and collaborate with owners, dealers and team members. Here are the top seven factors to consider when selecting the visual remote assistance solution that will deliver the very best value for your automotive brand.

Automotive 109

Automotive Self Service Brands How To 109

Alliance by IFS

JULY 31, 2018

In this post from Astea’s Managing Director – Asia Pacific Steve Scott, see how innovation creates demand in today’s information revolution—and how your company can use technology to be proactive about growing your business and exceeding customer expectations of service. Innovations quickly become the norm.

Customer Expectations 80

Customer Expectations Technology Automotive Innovation 80

Avaya

AUGUST 12, 2016

Each of these companies is the epitome of innovation and global success. It is where innovation meets the need for transformative business models. That’s right, being innovative in China isn’t enough. Innovation and business competition are fierce. Software Defined Networking (SDN) is very innovative, and 2.

Omni-Channel 40

Omni-Channel Self Service Case Study Innovation 40

Alliance by IFS

JULY 31, 2018

Twelve months later, I had moved to Sydney and was working for a national supplier of automotive service equipment. I was the first electronics technician they had ever hired after previously working exclusively with external service agents. Innovations quickly become the norm. The future of field service.

Customer Expectations 75

Customer Expectations Technology Automotive Innovation 75

AWS Machine Learning

NOVEMBER 24, 2023

Today, the BMW Group is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services. To add to this, limited self-service capabilities were available, requiring high operational effort for its DevOps teams.

Groups 72

Groups Self Service Policies Analytics 72

Qualtrics

NOVEMBER 12, 2020

Prior to her current role, she worked at market research agencies in Australia and the US, gaining experience on projects across a variety of industries, including automotive, FMCG, insurance, fashion, energy, childcare, and electronics. That was a case of an innovation. We've always been quite innovative. I would say so.

Financial 26

Financial Feedback Customers Automotive 26

AWS Machine Learning

NOVEMBER 22, 2023

The Emerging Tech Zone within the Expo features innovative startups that were selected into the AWS Generative AI Accelerator and the NVIDIA Inception 100 programs. Innovation Talks – Learn about the latest cloud technology from AWS technology leaders and discover how these advancements can help you push your business forward.

Innovation 110

Innovation Training Contact Center Data 110

ViiBE Blog

JULY 30, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. To make inbound contact operations smooth and of utmost quality on both the customer’s and the agent’s sides, various innovative technologies can be used. What is an employee self-service portal? ViiBE Blog. What is a contact center?

Contact Center 52

Contact Center Self Service Call Center Transportation 52

NobelBiz

APRIL 16, 2024

With a focus on innovation and customer-centricity, Nobelbiz empowers businesses to deliver exceptional experiences to their customers while driving operational excellence. Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients.

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

ViiBE Blog

JULY 13, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Though efficient and innovative, having multiple users store data on the same cloud can cause fears over the safety of one’s data. What is an employee self-service portal? ViiBE Blog. What is a multi-tenant cloud? Natalia Barszcz.

Transportation 52

Transportation Self Service Automotive Insurance 52

Comm100

FEBRUARY 6, 2018

This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Automotive Dealerships. Auto Jockey : Provides tools for capturing customer activity and information, social media, and sales and service integration.

Software 104

Software Customer Engagement Engagement Omni-Channel 104