ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. One key element is gamification, which incorporates game-like features such as challenges, leaderboards, and achievements into loyalty programs.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process.

Contact Center 84

Contact Center Gamification Training Chatbots 84

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. So, what part does technology play in this? Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. .

Technology 133

Technology Customer Experience Social Media Multi-Channel 133

Playvox

APRIL 11, 2023

Related Article: Top 10 Ways To Boost Contact Center Efficiency & Productivity 2. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3. By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

NobelBiz

FEBRUARY 27, 2024

This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements. Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Table of Contents What is Call Center Optimization?

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

NobelBiz

FEBRUARY 9, 2023

Read our article to find Steve’s 2021 predictions of emerging new trends in the Call Center industry for 2021 or listen to our discussion here! Adoption of technologies that enable external workforce The companies have become more and more motivated in leveraging solutions to share knowledge by enabling external workforce.

Call Center 52

Call Center Gamification Contact Center Trends 52

CX Accelerator

MARCH 28, 2018

Based on insights from "Primed to Perform" by Lindsay McGregor and Neel Doshi, this article will reveal the top three motivators known to humankind! There is undeniable science behind the "gamification" movement that deserves our attention. Do your employees have a sense of curiosity and excitement about their work?

Gamification 140

Gamification Contact Center Self Service Employee Engagement 140

CSM Magazine

DECEMBER 22, 2023

In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness. Examples of interactive ads that use OOH solutions include augmented reality ads, gamification, and experiential marketing.

Connections 52

Connections Strategy Marketing Gamification 52

Playvox

APRIL 27, 2023

Related Article: Can Your WFM Solution Accurately Forecast In A Modern Digital Contact Center? The contact center technology trend toward more sophisticated and AI-driven workforce management software is paying big dividends for customer service centers that adopt these solutions. Be clear about how to succeed.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

Michelli Experience

DECEMBER 5, 2017

In keeping with a principle I discussed in Leading the Starbucks Way , Starbucks leaders decided to mobilize the connection they forged in the intimacy of the coffeehouse experience and extended their relationship with customers through technology. The Right Choice for YOU.

Gamification 113

Gamification Consulting Study Customer Centricity 113

NobelBiz

APRIL 18, 2023

In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. They can optimize team productivity and achieve exceptional results by focusing on key areas such as KPIs, technology, workforce management, training, culture, and continuous improvement.

Contact Center 52

Contact Center Call Center Management Gamification 52

CSM Magazine

JULY 28, 2022

Find out from this article which HR management software is the most popular and effective and put it into practice! As practice shows, modern technologies provide wide opportunities in the field of HR management. New approaches to the implementation of HR management processes cause a significant technological transformation.

Software 59

Software Management Gamification Self Service 59

CX University

MAY 2, 2023

We’ve learned some useful strategies for improving the customer and learner experience in online education to promote engagement, and we’re happy to share them with you in this article. Use gamification: Gamification can help promote engagement by adding game-like elements to the learning experience.

Engagement 52

Engagement Gamification Course Case Study 52

CSM Magazine

APRIL 15, 2021

Surprisingly a fifth (21%) of respondents saw positive impacts of the pandemic with 17% citing the ‘greater embrace of digital technology has significantly changed their business model’. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. and “What are our core values?”

Gamification 52

Gamification eBook Multi-Channel Brands 52

Michelli Experience

DECEMBER 5, 2017

In keeping with a principle I discussed in Leading the Starbucks Way , Starbucks leaders decided to mobilize the connection they forged in the intimacy of the coffeehouse experience and extended their relationship with customers through technology. The Right Choice for YOU.

Gamification 100

Gamification Consulting Study Customer Centricity 100

Playvox

APRIL 25, 2023

ICMI shared that the top skills contact center focused on in agent training were learning the technologies used to provide service, customer service techniques, and the role of an agent. Related Article: 5 Ways Contact Center Managers are Adapting to Remote Work 2. Related Article: Best Contact Center Software for Remote Workers 3.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

Playvox

FEBRUARY 2, 2022

It starts with a foundation made up of the right technologies and best practices. Other factors agents cite for burnout are: Lack of training Lack of a career path Frustrating technology tools. This requires the right people, processes, and technologies. ENJOYING THIS ARTICLE? Become a Workplace of Choice.

Contact Center 68

Contact Center Gamification Culture Employee Engagement 68

Optimove

OCTOBER 25, 2022

In this article, we take a closer look at the scariest factors when it comes to nailing your mobile marketing campaigns. and technographic: based on preferred mobile devices, technologies and software, etc. The Fix: Successful app gamification can do wonders for increasing app engagement. Bottom line?

Marketing 98

Marketing Gamification How To Analytics 98

Playvox

MARCH 12, 2023

Providing excellent customer experience (CX) by continuing to train your agents and implementing new technologies is essential for the success of your business. Related Article: Team Leaders: How to Personalize your Agent Training 3. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 5.

Contact Center 52

Contact Center Strategy Gamification Customer Satisfaction 52

Playvox

SEPTEMBER 2, 2022

Related Article: 7 Essentials to Managing Remote Call Center Agents. ENJOYING THIS ARTICLE? Related Article: Work-Life Balance for the At-Home Agent: 7 Ways to Encourage Healthier Habits in a Post-Pandemic Workplace. Related Article: How to Enhance the Agent Experience for Your Hybrid Contact Center Team. Leanne Y.,

Contact Center 70

Contact Center Management Policies Gamification 70

Playvox

MAY 2, 2023

Lower Costs One of the top reasons customer service centers are making the shift to cloud contact center technology is cost savings. Reduce IT Burden In general, using off-site technologies can take a lot of stress off your IT team by removing the maintenance of physical hardware and servers from their to-do list.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

Oracle

OCTOBER 29, 2019

Is there an opportunity for technology to improve the employee experience and make showing up for work every day a bit more… fun ? Gamification: how fun competitions encourage employee interactions. Introduce gamification into your workplace. Day in and day out, work can feel monotonous for many employees. We think so!

Employee Experience 44

Employee Experience Gamification Tools Chatbots 44

Playvox

OCTOBER 12, 2022

According to an article by KPMG , more than $7 trillion dollars will be invested in making work digital by 2023. Gamification in remote workforce training is proven to be effective. Related Article: Best Contact Center Games to Play Remotely. Optimize with Technology. Step up to a more advanced contact center solution.

Contact Center 76

Contact Center Management How To eBook 76

CSM Magazine

JUNE 8, 2018

Compared to the businesses of yore, modern-day organizations would seem to have the advantage thanks to the raft of customer service technology currently available. Well, that’s where the technology comes in. Leading solutions even include gamification to further engage and motivate agents. The tech to get. About the Author.

Contact Center 45

Contact Center Technology Gamification Wait Times 45

CSM Magazine

JUNE 10, 2021

On top of this, those common issues like low budgets, IT issues and the need for new technology will fade away. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. The contact centre’s negative image will disappear. Okay, we might be getting a little ahead of ourselves.

Gamification 105

Gamification How To Call Recording Analytics 105

Playvox

NOVEMBER 15, 2022

Related Article: Five Coaching Tips For Contact Center Agents that Work. Related Article: What is WFM (and How Does it Apply to Our Daily Lives)? . Related Article: Improve Contact Center Productivity with WFM Software. Investing in technology that supports engagement. Making things fun with gamification.

ROI 86

ROI Software Management Contact Center 86

NobelBiz

APRIL 18, 2022

As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies. In this article, we detail all the methods to achieve call center efficiency, in terms of contact center technology, management and performance. What is call center efficiency?

Call Center 52

Call Center Contact Center How To Gamification 52

CSM Magazine

JUNE 3, 2021

In our last two articles, we established what it means to be a Connected Enterprise and the benefits such connectedness brings. In this final article of the series, we reveal the most common barriers to becoming a Connected Enterprise and how to overcome them. We then discovered how everyone gains, from employees to customers.

Connections 52

Connections Customer Connectedness Gamification Call Recording 52

Playvox

APRIL 5, 2022

Related Article: What is Workforce Engagement Management (And Why It Matters). With the right culture and technology tools, you can cultivate a highly motivated team that improves over time. ENJOYING THIS ARTICLE? Fortunately, technology has evolved as well. What is a High Performance Contact Center? Perhaps not.

Contact Center 77

Contact Center Net Promoter Score Effort Score Metrics 77

CSM Magazine

MARCH 13, 2022

They also agree that a good customer experience includes empowered employees (Employee Experience) 75%; memorable, personalised interactions in moments that matter (Multiexperience) 80%; and the interaction of humans, data, and technology (User experience) 73%. The right communications and collaboration tools empower everyone.

Self Service 52

Self Service Study Gamification Customer Centricity 52

Currency Alliance

MAY 20, 2024

With modern technology, you can even calculate this for each customer. Artificial intelligence (AI) and machine learning (ML) are now quite accessible technologies that can greatly help in customer profiling. Every bank needs a loyalty strategy – even if they don’t have a points-based loyalty program.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

NobelBiz

JUNE 5, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz By leveraging data-driven insights, employing skilled agents, and utilizing advanced technology, agents can tailor their approach, messaging, and offers, creating meaningful connections that resonate with individuals on a personal level.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Playvox

DECEMBER 21, 2022

While these are great virtual meeting tools for communicating in and engaging as a group, you might need other technology in place for one-on-one coaching for individual agents. Related Article: 3 No-Fail Remote Workforce Training Techniques Top Contact Centers Use. Turn To Technology To Support Remote Work.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

TechSee

SEPTEMBER 18, 2019

This article explains the importance of after call work and explores emerging approaches to streamlining the post-call process for frontline employees. This can be accomplished through gamification , cash bonuses or other incentives such as priority parking and shift preference. Visual technology.

Average Handle Time 84

Average Handle Time Contact Center CRM How To 84

CSM Magazine

JULY 21, 2020

Make the most of collaborative technology to create an enjoyable and informative onboarding experience. 5 Ways technology can make a difference. The only difference now is that technology can automate the gamification process, making it a great way of educating and motivating new starters, especially remotely.

Gamification 52

Gamification Handbook Social Media Video 52

NobelBiz

FEBRUARY 22, 2023

What does this entail in terms of practice, technology, and organizational structure? The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. So, what should be done?

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

What does this entail in terms of practice, technology, and organizational structure? The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. So, what should be done?

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52