Top 5 Customer Service & CX Articles for the Week of September 25, 2023
ShepHyken
SEPTEMBER 24, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The CSAT score, or “Customer Satisfaction” score, is a popular assessment that many companies use.
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