InMoment XI

JUNE 28, 2019

The information in this article was originally shared in the MaritzCX webinar, Mobilize Me! New 2019 Research Reveals the Preferences of Mobile Survey Respondents Did you know that over 60% of respondents in a standard CX survey are completing the survey on a mobile device? View Article. That means.

Survey 379

Survey 379

InMoment XI

DECEMBER 20, 2019

Experts Share Best Practices for Survey Design It can be tough to set up a survey. Our experts at MaritzCX have pinpointed the tips and best practices that will effectively guide you to be successful when building and administering surveys. View Article.

Tips 260

Tips Survey Customers Customer Experience 260

GetFeedback

APRIL 29, 2019

Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Below are some specific examples of when SMS surveys serve as the best feedback distribution channel. . Immediately after you end a phone conversation with a customer, send them an SMS survey to rate the service experience. .

Survey 265

Survey Net Promoter Score NPS Healthcare 265

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. Heck, we’re still learning. 73% of U.S.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Lumoa

MARCH 3, 2021

In this article, you will learn how to calculate survey sample size to ensure statistically significant results. In This Article: What is a sample size? Sample size calculation accomplishes this, taking into account factors like variability and confidence level to make sure surveys are representative and results are significant.

Survey 208

Survey How To Study Groups 208

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Over the past year or two, I’ve shared several excellent articles by Brittany Hodak on the topic of creating super fans.

Customer Service 78

Customer Service Government Employee Experience Video 78

GetFeedback

MARCH 2, 2020

In this article, we give some tips on how to best design your survey to fit your audience and make your survey more successful.

Survey 195

Survey Tips How To 195

QuestionPro Audience

AUGUST 8, 2019

Not many would describe taking traditional surveys as a compelling experience. There are multiple articles of people earning up to $1,000 per month through paid online surveys and it only takes a few minutes to sign up and get started. Reaching the modern internet user is becoming more of a challenge.

Survey 231

Survey Company 231

C3Centricity

JANUARY 13, 2021

In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. This post has been amongst the top articles on C3Centricity for many years. If not, this article will guide you in learning more. #9.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

GetFeedback

JANUARY 2, 2020

Bad survey questions can easily muddy your data and derail your business decisions. Here are 7 examples of questions to avoid in your next survey.

Survey 286

Survey Examples Data 286

GetFeedback

AUGUST 30, 2019

That’s where surveys come in. . Today’s technology makes it easy for businesses to design , create and distribute customer surveys. This post will cover three ways that surveys can be used to help you drum up more leads for your business at different stages of the customer journey. . How to use surveys to engage your audience.

Survey 276

Survey How To Customer Satisfaction Entertainment 276

Retently

MARCH 2, 2023

While talking to every customer personally is almost impossible, CX surveys take this function on. The 5-star survey – a variety of the CSA T survey – is one of the quickest ways to gather customer feedback and gauge customer satisfaction. What is a 5-star survey? When to trigger 5-star surveys?

Survey 158

Survey Effort Score Ecommerce Customer Satisfaction 158

Retently

MARCH 20, 2024

What can the CATI survey do for your research? In data collection, Computer Assisted Telephone Interviewing (CATI) is a time-tested method, blending the dependability of phone surveys with smart software to boost reach and efficiency. These responses are ideal for comparative analysis in follow-up surveys.

Survey 78

Survey Data Analysis Software 78

GetFeedback

MARCH 25, 2019

This article features the post-chat survey best practices that all customer service teams should use to measure the success of their live chat program. .

Survey 195

Survey How To Measurement Customer Service 195

QuestionPro Audience

MARCH 2, 2017

A bad dream for those crafting online survey questionnaires might go as follows… Panel members take an online survey critiquing a previous online survey in which they participated, and one that you wrote. The survey data that winds up in the survey database don’t properly reflect all customers’ views.

Survey 352

Survey Tips Course Policies 352

ShepHyken

NOVEMBER 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience.

Self Service 65

Self Service Customer Service Contact Center Loyalty 65

GetFeedback

APRIL 19, 2018

We talk about great survey design a lot, but besides being modern and mobile-friendly, what else can you do to keep respondents tuned in? Here are 5 survey tips that help improve response rates. Survey Tip #1: Embed questions into emails. Distributing surveys via email is a highly effective way to collect feedback.

Tips 170

Tips Survey Engagement Effort Score 170

ShepHyken

NOVEMBER 13, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is an excellent article using CX to enhance your brand. My Comment: We wrap up this week’s roundup with an eBook on surveys.

eBook 56

eBook Customer Service Tips Survey 56

ShepHyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love the way this article starts: “The last 12 months have been a crash course in customer experience for business leaders.”

Customer Service 152

Customer Service Net Promoter Score Self Service Knowledge Base 152

GetFeedback

MAY 28, 2020

The 8 steps to creating a successful post-purchase survey plan.

Survey 540

Survey Ecommerce Sales How To 540

ShepHyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. You’ll have to read the article to find out more. This excellent article is a summary of Marigold’s consumer study. consumers.

Customer Service 58

Customer Service B2C B2B Travel 58

Retently

MAY 2, 2023

Yet, if you’re looking for a quick and reliable source of relevant information, surveys remain the go-to choice for successful businesses looking to improve customer experience. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. What is NPS, CSAT, and CES?

Customer Journeys 142

Customer Journeys Survey Effort Score NPS 142

ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’m often asked about the best survey questions. I believe quantitative survey questions, such as NPS, CSAT, etc.,

Customer Service 123

Customer Service Customer Service Training Policies Loyalty 123

BirdEye

JUNE 16, 2023

Regularly conducted brand surveys help you gather such feedback. But brand surveys come in many different forms and choosing the right one is important to reap the benefits of your investments. So here is a guide on how to get it right and use brand surveys the right way for your business. How do brand surveys help a business?

Survey 98

Survey Brands Strategy Social Media 98

Help Scout

AUGUST 22, 2023

Done right, customer satisfaction surveys can increase revenue, boost loyalty, and lower churn. Read the full article We share everything you need to know to get it right.

Customer Satisfaction 80

Customer Satisfaction Survey Loyalty Customers 80

ShepHyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Forbes Young Entrepreneur Council (YEC) has written an article that gives insights from eight very successful members on how to do exactly that.

Customer Service 143

Customer Service Social Media Report Culture 143

ShepHyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Jeannie Walters is no stranger to this weekly roundup of the best customer service and CX articles of the week. Absolutely!

Customer Service 132

Customer Service Loyalty Programs Customer Journeys Customer Centricity 132

SurveySparrow

JUNE 13, 2023

It’s also a total game-changer for organizations who want to conduct surveys. So in this blog post, we will guide you through the process of setting up and running a WhatsApp survey. Getting Started: Setting Up Your WhatsApp Survey Feature Step 1: Log in to your SurveySparrow account and go to your account settings.

Survey 52

Survey How To Tips Guidelines 52

Retently

MARCH 14, 2023

Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. But while customer reviews have become an integral part of the ecommerce landscape and are here to stay, NPS surveys are just making their way in the DTC industry, although extensively adopted by B2Bs.

NPS 143

NPS Comparison Survey Net Promoter Score 143

ShepHyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shows the power of generative AI (ChatGPT-type technologies). Here are my top five picks from last week.

Customer Service 58

Customer Service Loyalty Programs Loyalty Customer Service Training 58

ShepHyken

SEPTEMBER 24, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Simply put, this survey tool helps measure the customer’s “satisfaction” with the company’s product or service. How do they do it?

Customer Service 68

Customer Service Customer Service Representative Customer Satisfaction Customer Service Training 68

ShepHyken

JANUARY 28, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares something I had not heard of: how Walt Disney created “the desired path.” Here are my top five picks from last week.

Customer Service 65

Customer Service Customer Journeys Trends Study 65

2020 Research

JANUARY 24, 2024

In this Article The Power of QualLink Get the Full Picture with External Survey Link Understanding the “Why” and the “What” When to Utilize QualLink and External Survey Link Hybrid Research, Simplified In today’s rapidly evolving business landscape, understanding consumer preferences and motivations is essential for success.

Survey 59

Survey Connections Consumers Video 59

SurveyGizmo

OCTOBER 28, 2021

Effective Survey Questions Require Careful Consideration. Surveys should always serve a purpose and contribute to a greater end goal. But crafting effective survey questions can be tougher than expected. Related: The Alchemer guide on how to write better survey questions pertaining to gender.

Survey 98

Survey Net Promoter Score Analysis Healthcare 98

ShepHyken

SEPTEMBER 4, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That’s why I’m excited to share this article by Charles Ryan Minton, one of the top managers in the Marriott/Bonvoy organization.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article focuses on giving away experiences, not products or cash rewards. Here are my top five picks from last week.

Customer Service 63

Customer Service Loyalty Programs Ecommerce Loyalty 63

GetFeedback

MARCH 7, 2021

Uncover the value customer’s yield by gathering feedback with surveys.

Survey 195

Survey Measurement Feedback Customers 195