BirdEye

APRIL 11, 2023

A business strategy template is a must-have tool for establishing business objectives and actions needed to reach your goals. In this article, we’ll share the top business strategy templates and how to use them to plan the future of your business. Table of contents What is a business strategy?

Examples 98

Examples Strategy Analysis ROI 98

InMoment XI

SEPTEMBER 29, 2022

Once you have this data at your disposal, there are a number of ways you can use it to improve experiences for your banking customers. With so many ways to use customer data, we have picked 5 strategies for retail banks looking to leverage customer data. Strategy #1: Capture Meaningful Data.

Banking 493

Banking Retail Data Omni-Channel 493

Totango

JULY 29, 2022

In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Let’s take a look at how you can more effectively expand your customer base through proactively pursuing renewal and upsell opportunities. Customer Expansion at its Core .

Strategy 113

Strategy Metrics Customers Consumers 113

CSM Magazine

DECEMBER 22, 2023

Businesses today are confronted with a challenge: creating a marketing strategy that will stand out in an age of short attention spans and constant noise. In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness.

Connections 52

Connections Strategy Marketing Gamification 52

BirdEye

JUNE 1, 2023

In the same way, a benchmarking strategy can propel your company to achieve your loftiest goals. In this article, we’ll break down different types of benchmarking and leave you with six easy steps to create your own benchmarking strategy. Why is a benchmarking strategy important? Why is a benchmarking strategy important?

Strategy 98

Strategy Metrics Competitive Advantage Transportation 98

CSM Magazine

FEBRUARY 12, 2024

Businesses are continuously on the lookout for innovative approaches to enhance their customer outreach and engagement strategies. However, one essential element of customer communication often goes unnoticed – outbound voice communication. Increasing Sales: One of the primary objectives for many businesses is to increase sales.

Communication 52

Communication Strategy Contact Center Software Contact Center 52

ShepHyken

OCTOBER 21, 2022

This week, we feature an article by Eleanor Hecks , editor-in-chief of Designerly Magazine. She’s also a web design consultant focusing on customer experience and user interface. She shares how customer experience is a valuable marketing strategy. Customer experience is an essential part of marketing these days.

Strategy 72

Strategy Marketing Customer Experience Customer Centricity 72

BirdEye

JUNE 16, 2023

Knowing how your customers feel about your brand makes growing a business easier and more efficient. With this knowledge, you can finetune your products, go-to-market strategies, marketing campaigns, and other processes for the best possible results. You can find more brand perception questions in the following sections of the article.

Survey 98

Survey Brands Strategy Social Media 98

ShepHyken

FEBRUARY 26, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Let’s kick off this week’s Top Five roundup with an article focused on the customer support center.

Customer Service 62

Customer Service Call Center Ecommerce Call Center Experience 62

Oracle

JULY 16, 2018

It’s one thing to wow your current customer base with sales and marketing efforts, but brands can also expand their audiences by using targeted marketing strategies geared toward the exact audience they’re looking to gain. ” Take social media marketing to the next level. Activate social listening tools.

Customer Base 42

Customer Base Strategy Marketing Social Media 42

ShepHyken

FEBRUARY 26, 2021

This week we feature an article from Jyothi Tulasi, Outreach SEO Specialist at SmartKarrot Inc. She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. Developing an affiliate marketing strategy comprises multiple aspects. This awareness is essential for building a customer base.

Customer Journeys 116

Customer Journeys Engagement Strategy Marketing 116

ShepHyken

MAY 16, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are You Tracking the Customer Service Metrics That Really Count? There’s quite a bit packed into this short article.

Customer Service 64

Customer Service Net Promoter Score Airlines Customer Journeys 64

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Customer Engagement 98

Customer Engagement Engagement Tips Strategy 98

ShepHyken

JANUARY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article starts with stats and facts that make a case for why delivering excellent service is non-negotiable. It’s a win-win.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

Joe Rawlinson

MARCH 20, 2022

When customers feel like they’re being taken into account, they’re more likely to stay engaged with your store. The best digital strategy should foster customer loyalty. Customers who have a positive personal experience are more likely to become loyal advocates for your brand. Greater Customer Satisfaction.

Ecommerce 78

Ecommerce Strategy How To Social Media 78

Amity

DECEMBER 21, 2017

Below is our annual holiday reading list, the best articles of 2017, curated, organized, and ready to be enjoyed. Why not start with some Customer Success videos? Customer Success Isn't Just a Feed Good Name for Account Management by guest writer Brooke Goodbary. 10 Must-Read Articles for Junior Customer Success Managers.

Customer Success 107

Customer Success Tips Video Measurement 107

ShepHyken

AUGUST 24, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Can Artificial Intelligence Improve Your Customer Service? The question is, do they really improve your customer service?

Customer Service 84

Customer Service Contact Center Tips Chatbots 84

Totango

JUNE 30, 2020

Communicating in an efficient way that offers value to customers during this crisis requires a dedicated reevaluation of the way you and your customer connect. Your plan for communication during this crisis should revolve around three central strategies: Retune Internal Communication. Segmentation and Support. Deliver Value.

Communication 126

Communication Strategy Metrics Customer Retention 126

CSM Practice

APRIL 29, 2020

This new segmentation strategy is placed to ensure customer success teams are able to prioritize customer slew of stop-payment requests, discount asks as well as to effectively identify expansion opportunities. Did your team take a different methodology to determine your customer strategy since the pandemic started?

Strategy 75

Strategy Exercises CRM Customer Success 75

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. These include engaging your customers from a 360-degree perspective, using support tools to help your clients use your product and taking a digital-first, team-based approach to customer success.

B2B 81

B2B Engagement Self Service Strategy 81

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. As you grow your customer base, you must also dedicate resources to Customer Success. One key to keeping customers is keeping them engaged.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience.

Analysis 208

Analysis Social Media Trends Feedback 208

CSM Magazine

JULY 12, 2023

On the flip side, a poor customer experience can have detrimental effects, with up to 89% of consumers switching to a competitor after a negative encounter. In this article, we’ll explore four effective strategies that can significantly enhance your customer’s buying experience.

Strategy 52

Strategy Abandon Rate Analytics Loyalty 52

CSM Magazine

DECEMBER 8, 2022

Building a solid customer experience strategy to attract new customers and retain existing ones is even more crucial for business success now. But building your CX strategy from scratch can be a daunting task. In this article, we will discuss CX strategy- what it is, why you need one and how to build one for your brand.

Self Service 52

Self Service Net Promoter Score Strategy Effort Score 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

CSM Magazine

JUNE 22, 2023

In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.

Customer Service Strategies 52

Customer Service Strategies Strategy Customer Service Social Media 52

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. Well, if you’re Aruba, you go digital. When to use Tech-Touch vs. High-Touch.

Customer Engagement 112

Customer Engagement Customer Journeys Engagement Strategy 112

Lumoa

OCTOBER 24, 2023

Happy customers are satisfied customers who will return to help your business. One surefire way to deliver happiness to customers is to create a culture of happiness within the company. that Carlos Del Corral, Lumoa CEO, had with Rosaria Cirillo , a renowned customer experience professional and a certified happiness expert.

Competitive Advantage 208

Competitive Advantage Customer Experience Net Promoter Score Effort Score 208

Totango

MAY 11, 2021

Stakeholder engagement and management is critical for customer retention. Here’s how to plan an effective stakeholder management strategy and track your performance. A well-designed stakeholder engagement and management strategy includes two key components: An action plan for promoting stakeholder engagement.

Engagement 86

Engagement Strategy Management Net Promoter Score 86

BirdEye

MAY 7, 2021

To win in this new landscape, businesses need to consistently deliver fantastic experiences to their customers, then enable those customers to share their experiences. In this article, we’ll break down 4 pillars to help businesses in any vertical build a successful Experience Marketing strategy. Find the right incentives.

Strategy 98

Strategy Marketing Touchpoint Tips 98

SurveySensum

SEPTEMBER 26, 2023

In this blog, we’re going to unveil 11 proven strategies that product managers like Sarah can employ to turn the tide in their favor. These strategies not only tackle the challenges of SaaS platform overload and SaaS customer retention but also promise to enhance overall product adoption. What is Product Adoption?

Strategy 52

Strategy Management User Experience Measurement 52

Totango

MAY 6, 2021

What is customer retention ? We’ll discuss what customer retention means as a concept, as a strategy and as a metric. And we’ll offer an eight-step path to increasing customer retention by following best practices and leveraging the power of automation. How Can You Increase Customer Retention? Why is it important?

Strategy 74

Strategy Customer Journeys How To Customer Retention 74

SurveySensum

JULY 17, 2023

Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. This creates an interactive experience that allowed the customers to experience the product, test it out and be 100% satisfied with it before purchasing.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. This creates an interactive experience that allowed the customers to experience the product, test it out and be 100% satisfied with it before purchasing.

Retail 52

Retail Strategy Customer Experience Sports 52

NobelBiz

FEBRUARY 21, 2023

An excellent customer service strategy separates your call center from the competition by providing a difficult-to-replicate intangible competitive edge. A confident consumer who trusts in their product or service selection will be more likely to promote it to others if they receive excellent customer service from your business.

Customer Service Strategies 52

Customer Service Strategies Tips Strategy Customer Service 52

Amity

MAY 4, 2016

SaaS Tattler Issue 83 - Tools to Support Your Growing Customer Base. Yes, we recognize that some companies are a bit premature for a Customer Success Platform. However, that shouldn’t stop them from making their customers successful. Tools of the trade: Apps for customer success. Source: CrunchBase ).

Customer Base 48

Customer Base Tools Effort Score Roadmap 48