ViiBE Blog

AUGUST 17, 2021

ViiBE Blog. What is the purpose of customer experience management? Customer experience. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Upstream Works

OCTOBER 23, 2019

Customer Experience Management is the means by which an organization captures, measures, evaluates, and acts on all customer experiences, across all touchpoints on the customer journey. There are so many different types of customer experiences today compared to even ten years ago.

Customer Experience Management 60

Customer Experience Management Customer Journeys Customer Experience Management 60

Lumoa

JANUARY 8, 2024

To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. And for them, this isn’t just about numbers; it’s about understanding the ‘why’ behind customer opinions. That’s the cherry on top.

Analysis 394

Analysis Software Comparison Social Media 394

Bob Hayes

DECEMBER 17, 2017

The importance of analytics continues to grow in business and beyond. I did my part this year to spread interest in analytics to more people. All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning.

Analytics 46

Analytics Data Competitive Advantage Social Media 46

Bob Hayes

DECEMBER 17, 2017

The importance of analytics continues to grow in business and beyond. I did my part this year to spread interest in analytics to more people. All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning.

Analytics 40

Analytics Data Competitive Advantage Social Media 40

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. We studied 88 companies that have a formal customer program (e.g.,

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

PeopleMetrics

JULY 31, 2018

The true “voice” of your customer is the unique words they share with you each time you ask them “Why” or “Please tell me more about that” in your survey. There is gold in each comment that customers share with you. Enter text analytics. Machines (Text Analytics). Let’s dig into the value that text analytics provides.

Analytics 79

Analytics CEM Telecommunications Hotels 79

Wootric CX Blog

APRIL 22, 2021

Wootric by InMoment, the CX management platform for maximizing customer lifetime value (CLV), has been recognized as a Leader in the G2 Crowd Grid Report for Feedback Analytics for Spring 2021. Customer Service is critical to our business, and Wootric allows us to track and manage feedback from our customers.

Report 52

Report Analytics Feedback Return on Investment 52

Bob Hayes

DECEMBER 29, 2014

I’ve counted the pageviews of each blog post for 2014 and present them here in my end-of-year summary. I was surprised that my blog post on the role of empathy in the customer experience received the most pageviews this year. blog posts for 2014 were: Got Empathy? : The top 10 B.O.B.

Metrics 76

Metrics Net Promoter Score Data NPS 76

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses. Table of contents What is business reputation management? That’s almost everyone!

Brands 110

Brands Management Social Media Analytics 110

Lumoa

JANUARY 19, 2023

Pro tip : If your customer journey is mostly digital (e.g., you may want to consider looking for people with relevant skills and experience. For example: website optimization, content marketing, and digital analytics. Here’s an example of how a startup’s customer experience department might be structured.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

transcosmos Information Systems

OCTOBER 22, 2015

Ideally, reading customer service blogs is an essential step to accelerate the success of your business. So here we compiled 20 of the best customer service blogs we follow, and we suggest you subscribe or bookmark to them too, that is, if you haven’t yet! Check out last year’s top Customer Service blogs here.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

Ideally, reading customer service blogs is an essential step to accelerate the success of your business. So here we compiled 20 of the best customer service blogs we follow, and we suggest you subscribe or bookmark to them too, that is, if you haven’t yet! Salesforce Blog. Get Response. The Consumerist.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Wootric CX Blog

AUGUST 22, 2019

M icrosurveys that capture metrics and sentiment at specific customer journey touchpoints. For example, a product team might use a Customer Effort score survey to ask “How easy was it to build your dashboard?” when a customer first uses a new analytics feature, making sure to invite the user to explain their rating in their own words.

Trends 45

Trends Customer Experience Management Net Promoter Score Customer Experience 45

BirdEye

MARCH 27, 2024

This blog post will discuss what impressions mean on Twitter, why they matter to businesses, how to calculate them, and strategies to skyrocket your brand with higher impressions. Twitter Analytics 2. Twitter ads manager 4. To check impressions on Twitter Analytics: Go to your Twitter account on the mobile or desktop app.

Engagement 64

Engagement Social Media Analytics Metrics 64

Verint

JUNE 26, 2017

Journey Analytics is an emerging opportunity for CX professionals to gain valuable insights into the customer experience—in fact, some observed recent examples point to Journey Analytics as the basis for continued investments in the customer experience. ET called “ Five Secrets of Customer Journey Analytics.”

Analytics 29

Analytics Customer Journeys Customer Experience Industry 29

Thematic

JUNE 13, 2023

With the right Voice of Customer tools in place, the answers are at your fingertips. VoC tools capture customer feedback, storing it in one place. In this blog post, we’ll discuss: What Voice of Customer (VoC) is The benefits of using Voice of Customer tools The 8 best Voice of Customer tools What is Voice of Customer (VoC)?

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

BirdEye

DECEMBER 30, 2023

Engagement on business accounts is more strategic, focused on building and maintaining customer relationships, networking with industry peers, and managing the brand’s online reputation. This real-time customer engagement makes the platform perfect for keeping your finger on the pulse and staying connected with your audience.

How To 111

How To Social Media Advertising Analytics 111

Totango

APRIL 5, 2022

Branding customization:Does your survey tool allow you to customize your surveys under your brand or does it display a third-party brand? Reporting: Does your NPS software include analytics and reporting tools to help you interpret your survey results? Experience management software app Delighted includes NPS template options.

NPS 101

NPS Software Net Promoter Score Multi-Channel 101

BirdEye

AUGUST 28, 2023

Discover why social reach matters and learn how to track and optimize it to boost your social media growth in this blog. Q8: What is the role of analytics tools in analyzing social media reach performance? These include blogs, news sites, forums, podcasts, and videos. Q7: How should you calculate social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

Natalie Petouhof

JUNE 15, 2015

Tweet Is your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success !

Customer Experience Management 40

Customer Experience Management Technology Strategy Management 40

BirdEye

DECEMBER 22, 2023

It’s not just about making calls; it’s about ensuring seamless communication, enhancing customer service, and supporting your business’s growth. In this blog, we’ll cover what to look for in a small business phone system, which phone systems are the best for small businesses, and more.

System 111

System Self Service Analytics Communication 111

BirdEye

MARCH 22, 2024

In this blog post, we dive into the top follower trackers for Instagram, uncovering how these essential tools can revolutionize your social media strategy. Detailed follower analytics A good follower tracker for Instagram should offer detailed analytics, not just follower counts. Here are the key features to look for: 1.

Social Media 59

Social Media Strategy Multi-Channel Analytics 59

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses. Table of contents What is business reputation management? That’s almost everyone!

Brands 64

Brands Management Social Media Analytics 64

SurveySensum

OCTOBER 11, 2023

But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. The evaluation typically involves Features and Customization: Begin by assessing the features offered by each alternative. Its pricing model does not align with the budgets of smaller businesses.

Analytics 52

Analytics Net Promoter Score Survey NPS 52

BirdEye

MAY 30, 2023

Microsoft’s State of Global Customer Service Report showed that 77% of customers view brands more favorably if they seek out and apply customer feedback. In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

PeopleMetrics

JULY 17, 2018

As noted previously, the term VoC is frequently used to describe the measurement of the customer experience; so is the term customer experience management (CEM). A consulting firm mentioned in the introduction, Forrester , coined a third term: customer feedback management (CFM). Sean holds a Ph.D.

Measurement 210

Measurement CEM Telecommunications Wireless 210

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Leverage review management tools: Tools like Birdeye can help automate the process of gathering and managing reviews.

Marketing 59

Marketing Social Media How To Healthcare 59

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? Customized dashboards SurveySensum provides real-time customizable dashboards. Sounds too good to be true? Well, it’s not.

Tools 52

Tools Software Marketing Analytics 52

BirdEye

MAY 30, 2023

Because of this, it has become a popular method for businesses to engage with customers. To leverage this opportunity, companies use it to gain a better understanding of their customers through SMS text message surveys. Reporting and analytics Choose software that includes reporting and analytics capabilities.

Survey 95

Survey Net Promoter Score Software Feedback 95

PeopleMetrics

JULY 13, 2020

In my last blog post , I offered 5 recommendations for re-opening your VoC program in light of COVID-19 closures. If you have not checked out that blog post, I highly recommend doing so ( click here to read ). In this blog post, I am offering a bonus recommendation for reopening your VoC program: Include video in your surveys.

CEM 71

CEM Video Social Media Survey 71

BirdEye

OCTOBER 31, 2023

This blog post will guide you through making that choice. Analytics and Reporting Basic insights on likes, comments, and shares. Detailed analytics on ad performance, audience behavior, and conversion tracking. appeared first on Birdeye Customer Experience Management. Let’s dive in.

Social Media 111

Social Media Advertising Video ROI 111

BirdEye

NOVEMBER 21, 2023

Juggling creative expression with the practicalities of project management and client interactions adds complexity. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Use social media analytics to understand what content performs best.

Marketing 111

Marketing Social Media Advertising Tips 111

BirdEye

APRIL 26, 2024

This blog post discusses the content creation tools businesses must use to enhance their campaigns. It can gather information and identify trends, content ideas, SEO-related keywords, and topic clusters for your blog posts. Incorporating them in your blog posts can also help you boost your rankings on organic search.

Tools 59

Tools Social Media Multi-Channel Video 59

BirdEye

JANUARY 12, 2024

In this blog, you’ll learn what hyperlocal social media marketing is, why it’s so beneficial, and how to craft a hyperlocal social marketing strategy. Measure and adjust your strategy: Use analytics tools to track the performance of your posts. Table of contents What is hyperlocal social media marketing?

Social Media 109

Social Media Marketing Advertising Trends 109

BirdEye

NOVEMBER 20, 2023

When customers have a recommendation from a friend, they are 4x more likely to make a purchase. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. User-friendly: The software should be intuitive and straightforward for both your team and customers to use. Let’s dive in.

Software 64

Software Marketing Multi-Channel e-support 64

BirdEye

SEPTEMBER 12, 2023

This blog post details the top social media best practices a business needs to use social media to its full potential. Test, monitor your social media analytics, and determine the best times to post. You can use social media management tools to design posts for your social media.

Social Media 105

Social Media Guidelines Video Analytics 105