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Customer CARE is the New Marketing

Bill Quiseng

And when you CARE, each customer is WOWED and happy, intent on returning again and again, raving to others along the way. The New Marketing is not advertising online to your customers. It’s your customers raving about you to others on social media. QUI QUOTE: Customer CARE is the New Marketing.

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Building a Culture of Customer Care Isn’t Easy

Kayako

She will guide you through why customer care is so important and how teams can feel empowered to help their customers. You love doing everything that you can for your customers. People like to feel like they’ve been cared for. How do you train your employees to offer the same level of care?

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What’s the State of Social Customer Care in 2016?

BlueOcean

If the call to customer care is a dreaded and distasteful last resort, how do we adapt and improve the experience? With social networks evolving at a breakneck pace, that leads us to the question at the root of this post: what is the state of social customer care in 2016 and beyond? The Facts About Social Customer Care.

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3 Reasons to Take Millennials Customer Care Seriously

Russel Lolacher

65% of millennials said they did not like traditional advertising and they didn’t trust it. Social media is a great tool to build trusted relationships with your millennial customers (note the “social” in social media) if you’re willing to be more human and engaging. Who do they trust?

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Don’t be just good. Be GREAT out there!

Bill Quiseng

QUI TAKEAWAY: If you advertise “Satisfaction Guaranteed”, what would you do differently? When it comes to your customers and customer service, don’t just be good. You are happy because customers were satisfied with their purchase of your product or a resolution with your service. Be GREAT out there!

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3 Reasons Why Marketing is Important to Your Customer Care

Interactions

Although traditionally they may seem unrelated, marketing and your customer care strategy actually have a lot in common– the biggest thing being your customers. Customer care is a major touchpoint with your brand. When your customers reach out to your company, they are looking for a solution.

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True Customer Loyalty Starts with The Basics: Which Of These Are You Missing?

InMoment XI

Every company executive will agree that having loyal customers is a key to business success. But what are executives really doing to encourage customer loyalty? Most businesses will point to their customer care training or customer relationship management (CRM) system and count on these tools to build loyalty.

Loyalty 519