Totango

AUGUST 21, 2020

It was a great must watch panel discussion that provides many insights into SAP’s journey to becoming the largest Customer Success implementation world-wide. Question: How did Totango help with this cloud transformation and how many Totango users do you have? Watch the recording for a full recap of the panel discussion.

Innovation 115

Innovation Customer Success NPS Touchpoint 115

ChurnZero

JANUARY 29, 2021

But if you want to have more than a one-dimensional relationship with your customer, only talking about your product isn’t enough. In the past, I may have given a hearty “way to go!” You need to focus on your customer – as a professional and as a person. Before we go any further, let’s draw a line between small talk and Strong Talk.

How To 98

How To Banking Customer Success NPS 98

Gainsight

JUNE 11, 2021

If you tuned in to Pulse Everywhere Day One or Day Two , you might have noticed that we’re big fans of “Lightning Round” questions. Asking questions allows you to have better, more contextual conversations—but you need to ask the right ones. You must also validate and verify outcomes. Human-First Customer Success.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

JANUARY 11, 2022

Our daily lives have transformed thanks to intelligent automation. Still, some organizations have yet to move in intelligent automation programs. Having an automation-first mindset can help create a hybrid plan for achieving outcomes. You can automate tools if you have executive support. Objectives.

Return on Investment 10

Return on Investment Customer Success Technology Tools 10

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools?

Tools 71

Tools CRM Analytics Advertising 71

NobelBiz

MAY 24, 2022

Companies have to adjust to the new reality of remote work while still meeting market demands. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully. But how exactly?

Call Center 52

Call Center Tips Virtual Call Center Management 52

CSM Magazine

JANUARY 5, 2022

But what if it doesn’t have to be so hard? With today’s abundant saas tool market, developing a business from scratch is easier than ever. This blog post curates the top 6 tools that can alleviate your everyday business workflow to gear you for success in 2022. You have help. But fret not.

Tools 52

Tools Multi-Channel System Meeting 52

ProProfs Chat

AUGUST 6, 2021

Modern employees today are looking beyond just a 9-to-5 job. Whether you are an entrepreneur looking to get super-productive teams or an HR professional striving to retain your valuable employees, this blog is for you. Employee engagement software are tools that help organizations to increase employee engagement.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Retently

FEBRUARY 27, 2019

Let’s say you run a classic, pure-play SaaS service with monthly billing. First and foremost, one must make the onboarding as easy and fast as possible. The first is to acquire new customers. The second is to focus on retaining existing clients and increase customer lifetime value (CLV). Customer engagement content.

Social Media 130

Social Media NPS Omni-Channel Effort Score 130

Grade.us

OCTOBER 29, 2021

Reading Time: 5 minutes. Does your agency have the tools it needs to grow? If you’re working with SMB clients, you’ll need the right set of tools to manage your projects and campaigns. If you’re running an agency, you’ll have to address a few specific issues for your SMB clients.

Tools 26

Tools Social Media e-support Video 26

Circular Edge

MAY 10, 2022

Most business professionals have heard the term “ERP,” but they may not know exactly what enterprise resource planning systems can do for their teams. Read on for answers to just about any questions you might have about enterprise resource planning. Why Is ERP Important for Businesses? How Can ERP Improve or Help a Business?

Resources 52

Resources System Software Financial 52

SurveySensum

JULY 14, 2020

While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

AUGUST 18, 2022

When we needed information, Google gave us a search engine; when we needed to send written communication over the internet, Google gave us emails; when we wanted virtual meetings, Google gave us Meet… From time to time, Google has been addressing our personal and professional (business) needs with its high-efficiency, easy-to-use SaaS products.

CRM 10

CRM Meeting Tools Communication 10

SmartKarrot

JANUARY 27, 2021

And especially, due to the challenges posed by the pandemic last year, the need for automation has become ever more important with the rise in remote work mode. During the last decade, customer success has grown immensely in the SaaS community for everyone to learn and realize its importance. Just that it didn’t have a name then.

Customer Success 10

Customer Success How To Chatbots Self Service 10

SmartKarrot

APRIL 5, 2021

Product-led growth metrics help teams like marketing, sales, customer success, and product engineering understand customers better. Product-led growth metrics offer a reporting system to help all teams navigate towards the same core. It is cost-effective, recommended and a sustainable way to grow SaaS companies. contact-form-7].

Metrics 10

Metrics Measurement Customer Satisfaction Conference 10

SmartKarrot

SEPTEMBER 23, 2020

If you’ve landed on this page then I assume you have grown over the traditional ways of executing customer success. Most of the CSMs try various options before they finally realize the need for customer success software for SaaS. But naturally, these tools are not meant to enable you to execute the tasks related to customer success.

Software 11

Software Customer Success Effort Score Metrics 11

SurveySparrow

APRIL 23, 2021

If you want to be good at something, you must learn to spot your errors first. You have to identify where you need improvement and what you’re doing right. You have to take opinions from others to identify your strengths and weaknesses. 5 Types of Questions To Include In 360 Degree Feedback Surveys.

Feedback 52

Feedback Survey Tools Leadership 52

SurveySparrow

APRIL 18, 2021

If you want to be good at something, you must learn to spot your errors first. You have to identify where you need improvement and what you’re doing right. You have to take opinions from others to identify your strengths and weaknesses. Have a look at it here! In short, you need a constant feedback mechanism. .

Feedback 52

Feedback Survey Tools Leadership 52