2022 Guidelines Report Technology 
InMoment XI
DECEMBER 29, 2022
As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! This year, we achieved compliance with Web Content Accessibility Guidelines (WCAG) 2.0 2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022.
Comm100
MARCH 14, 2022
As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Public customer service expectations are higher than ever before.
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Totango
MARCH 8, 2022
Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. In particular, be aware of any community guidelines regarding product promotion. CSM Practice.
Lumoa
APRIL 28, 2024
They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. That’s where customer experience platforms come in.
CSM Magazine
MAY 23, 2024
These documented guidelines should cover the following: Data Collection and Storage What data should (and shouldn’t) be collected in the first place? Step 3: Implement Technical Safeguards With data policies mapped out, it’s time to put technical security controls in place to enforce those guidelines.
Playvox
NOVEMBER 1, 2022
If your contact center is like most, you probably have a robust set of guidelines that document your procedures, detail your standards, and outline how employees should handle various situations. Forty-two percent (42%) reported not having one at all, and 24% weren’t sure if they had one. What Is A Remote Work Policy?
Experience Investigators by 360Connext
JUNE 13, 2023
A few years ago, Gartner reported that nearly 90% of organizations did. In fact, Gartner’s 2019 CX Management Survey indicated that less than 46% of CX leaders report directly to the CEO, underscoring the strategic importance placed on this function. It’s the lowest it’s been in decades, according to a 2022 study.
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