2022 Employee Engagement Employee Experience Measurement 
Integrity Solutions
NOVEMBER 22, 2022
With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Are Disengaged Employees Really A Concern? Why Isn’t Training Enough To Drive Culture Change?
ShepHyken
MARCH 28, 2022
Each week I read many customer service and customer experience articles from various resources. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. Second, measure customer satisfaction regularly. Here are my top five picks from last week.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ECXO
JUNE 11, 2023
The company uses a catchy one-liner which is not consistent with what their customers (and their employees) experience. Customer Centricity is often driven by a passionate ambassador driven by the ambition to make a company more successful, whilst making employees and customers happy. Humans are meaning makers.
Think Customers
JUNE 29, 2022
This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Do employees care about the same things? Values are what we say we do.
Think Customers
MARCH 21, 2022
2022, 68% of remote workers surveyed are comfortable returning to the office, compared to 46% in Feb. Here are 3 employee experience strategies to keep your remote and hybrid workforce engaged in 2022 while balancing a return to the office. Don’t assume employees want it one way or another.
CSM Magazine
DECEMBER 15, 2022
Now is a good time to pause and reflect on support center activity and trends by refining what we have learned and building on experiences to make agents, processes, and operations the best they can be in 2023. Uplevel customer and agent experiences with artificial intelligence (AI). Understand customers’ emotional loyalty.
Think Customers
DECEMBER 13, 2021
Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees? There are many ways to begin measuring your CX program.
Expert insights. Personalized for you.
79 
Let's personalize your content