Comm100

MARCH 14, 2022

In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. To show an understanding and appreciation of this, government agencies must ensure that every interaction protects citizen privacy, including customer service. Citizens expect fast support and communication.

Government 212

Government Wait Times Video Guidelines 212

Comm100

JUNE 15, 2022

This can cover the initial points of contact, interactions, support, and feedback, as well as developing your brand to improve the overall perception of your business. GetWeave is one of the leading scheduling tools of 2022, used by a range of businesses across many sectors. Take action and continue to improve.

Brands 223

Brands Customer Experience Customer Journeys Net Promoter Score 223

Comm100

DECEMBER 13, 2021

Today’s credit unions have to contend with an incredibly difficult challenge – finding the balance between online access and human interaction. In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights.

Banking 130

Banking Financial e-support Wait Times 130

Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022.

Customer Success 116

Customer Success Guidelines Social Media Tips 116

InMoment XI

FEBRUARY 3, 2022

That’s why we put a magnifying glass over these emerging consumers and employees in our recent 2022 Experience Trends report , to give you the intelligence you need to create a positive impact with Gen Z, whether you’re trying to convince them to become loyal customers or recruit them to be engaged employees.

Employee Experience 529

Employee Experience Customer Experience Brands Social Media 529

kommunicate

SEPTEMBER 20, 2022

Last Updated on September 20, 2022 A vital part of any assistance strategy today is a chatbot. Organizations can scale their activities and offer support around-the-clock with the help of AI chatbots, allocating agents to concentrate on interactions that benefit from a personal interaction.

Chatbots 52

Chatbots Interaction Strategy 52

Upstream Works

JANUARY 5, 2022

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022. Think about CX becoming digital CX.

Strategy 78

Strategy Contact Center Chatbots Trends 78

Totango

MARCH 24, 2022

It was refreshing to reconnect with our customers and peers in the customer success community and inspire businesses across the globe with purposeful presentations and product demonstrations, meaningful conversations and fun social interactions. The post That’s a Wrap!

Customer Success 92

Customer Success Customer Journeys Groups Interaction 92

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. The Five Best CRMs for B2B Businesses in 2022.

B2B 80

B2B Sales CRM Software 80

Eptica

AUGUST 4, 2022

Date: Friday, August 5, 2022 Author: Pauline Ashenden - Demand Generation Manager Creating a framework for digital transformation. Published on: August 05, 2022. In our latest blog we describe how you can increase your chances of a digital CX success by following a structured process that focuses on four key considerations.

B2B 148

B2B Interaction Management Customer Experience 148

Eptica

NOVEMBER 18, 2022

Date: Friday, November 18, 2022 Author: Pauline Ashenden - Demand Generation Manager 10 top tips for a winning customer service knowledge management system. Published on: November 18, 2022. Our latest blog highlights ten important best practice tips to help you successfully implement knowledge management in your contact centre.

System 126

System Tips Customer Service Management 126

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. Onboarding is one of the first times your customer engages with your business.

Customer Engagement 104

Customer Engagement Tools Engagement Knowledge Base 104

Eptica

MARCH 11, 2022

Date: Friday, March 11, 2022 Author: Pauline Ashenden - Demand Generation Manager Overcoming the challenges to customer service quality. Published on: March 11, 2022. Learn more by reading the full blog on our parent company Enghouse Interactive’s site here. What is preventing success? What is preventing success?

Customer Service 126

Customer Service Interaction Customers Engagement 126

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Trends 204

Trends Innovation Customer Service Omni-Channel 204

Eptica

SEPTEMBER 2, 2022

Date: Friday, September 2, 2022 Author: Pauline Ashenden - Demand Generation Manager The key questions to answer when embracing the cloud in your contact centre. Published on: September 02, 2022. To help we’ve answered key questions that end-users ask in our latest blog. Share this page on: Tweet.

Chatbots 124

Chatbots Interaction Management Company 124

Eptica

APRIL 19, 2022

Date: Tuesday, April 19, 2022 Author: Pauline Ashenden - Demand Generation Manager How can you reduce contact centre response times? Published on: April 19, 2022. Our latest blog outlines seven important ways you can reduce contact centre response times and increase customer satisfaction. But not in customer service.

Customer Satisfaction 123

Customer Satisfaction Consumers Interaction Customer Service 123

Eptica

NOVEMBER 24, 2022

Date: Thursday, November 24, 2022 Author: Pauline Ashenden - Demand Generation Manager Why contact centres are choosing the cloud for adding new functionality. Published on: November 24, 2022. Read the full article on our parent company Enghouse Interactive’s site here.

Banking 126

Banking Trends Report Technology 126

Eptica

SEPTEMBER 12, 2022

Date: Monday, September 12, 2022 Author: Pauline Ashenden - Demand Generation Manager The 6 benefits of chatbots for housing associations. Published on: September 12, 2022. Our latest blog explores the 6 key benefits chatbots deliver, while outlining best practice for ensuring ROI.

Chatbots 125

Chatbots ROI Trends Financial 125

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

AUGUST 29, 2022

It’s the memory of the last interaction that gets the customer excited to come back. 14 Customer Retention Strategies That Work In 2022 by Toni Matthews-El and Cassie Bottorff. With that in mind, this article shares 14 must-know customer retention strategies that will work in 2022. So, how do you get customers to come back?

Customer Service 64

Customer Service Customer Retention Loyalty Advertising 64

Eptica

JANUARY 13, 2023

Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform?

Call Recording 105

Call Recording Tips Interaction System 105

Eptica

JUNE 10, 2022

Date: Friday, June 10, 2022 Author: Pauline Ashenden - Demand Generation Manager 3 key CX gaps between companies and their customers. Published on: June 10, 2022. However, research covered in our latest blog identifies three disconnects between companies and their customers when it comes to the customer experience.

Self Service 120

Self Service Company Banking Customer Journeys 120

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Real-time interaction adds a human element to digital communication too, fostering a sense of connection and trust. In 2022, they launched two Comm100 AI Chatbots so they now can provide 24/7 support in both French and English.

Government 196

Government Communication Self Service Chatbots 196

Eptica

JUNE 1, 2022

Date: Wednesday, June 1, 2022 Author: Pauline Ashenden - Demand Generation Manager How self-service is evolving and how to deploy it. Published on: June 01, 2022. Our latest blog discusses how self-service is evolving and explains best practice for successful deployments. Share this page on: Tweet.

Self Service 118

Self Service How To Interaction Strategy 118

Inbenta

NOVEMBER 3, 2022

In the age of digital customer experience, customers expect fast and convenient interactions. Million by 2030 , growing at a CAGR of 19.16% from 2022 to 2030. In this blog post, we’ll explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away.

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Eptica

APRIL 4, 2022

Date: Monday, April 4, 2022 Author: Pauline Ashenden - Demand Generation Manager Four ways to avoid customers having to repeat themselves. Published on: April 04, 2022. In our latest blog we describe how supporting agents with the right training and appropriate tools and technologies can help to tackle this issue.

Training 119

Training Tools Interaction Technology 119

Stella Connect

DECEMBER 9, 2021

’ The experiencing self is you reading this blog – but what will you remember from reading this blog? You can use specific language during interactions or revamp the process for certain customer contacts based on company policies. Why Memory is the #1 Way to Drive Customer Service ROI in 2022. Everything!

ROI 85

ROI Customer Service Customer Satisfaction Loyalty 85

Eptica

FEBRUARY 14, 2022

Date: Monday, February 14, 2022 Author: Pauline Ashenden - Demand Generation Manager 5 factors that are driving the need for better digital customer experience. Published on: February 14, 2022. Read the full post on our parent company Enghouse Interactive’s site here.

Self Service 133

Self Service Customer Experience Trends Video 133

Eptica

JUNE 15, 2022

Date: Wednesday, June 15, 2022 Author: Pauline Ashenden - Demand Generation Manager What’s driving customer facing technology investment in local councils? Published on: June 15, 2022. Read the full article here on our parent company Enghouse Interactive’s site.

Technology 126

Technology Government Banking Trends 126

Eptica

MARCH 18, 2022

Date: Friday, March 18, 2022 Author: Pauline Ashenden - Demand Generation Manager Getting customer service right on Mother’s Day. Published on: March 18, 2022. To help customer service teams ahead of Mother’s Day 2022 on 27 March our latest blog shares key best practice advice. Share this page on: Tweet.

Customer Service 122

Customer Service Customers Interaction Engagement 122

Eptica

JULY 22, 2022

Date: Friday, July 22, 2022 Author: Pauline Ashenden - Demand Generation Manager The importance of sustainability to the contact centre. Published on: July 22, 2022. Our latest blog post discusses how you can make your contact centre greener, through strategies such as switching to the cloud and embracing hybrid working.

Self Service 93

Self Service Trends Interaction Strategy 93

NobelBiz

FEBRUARY 1, 2022

It is expected that in 2022, customers will be able to communicate with your contact center over a wide range of channels. In light of these developments, it is imperative for every business to integrate its contacts and make it simple for its agents to access the history of interactions with the customer, regardless of the channel used.

Knowledge Base 52

Knowledge Base Contact Center How To Communication 52

kommunicate

FEBRUARY 26, 2022

Last Updated on February 26, 2022 Customer service has always been important, but as the economy becomes more competitive, it is even more important that clients have a smooth interaction with your company. Making sure customers have an amazing interaction [.]. appeared first on Kommunicate Blog.

Chatbots 119

Chatbots Interaction Customer Service Company 119

Eptica

JANUARY 16, 2022

Date: Monday, January 17, 2022 Author: Pauline Ashenden - Demand Generation Manager How data analytics can enhance customer service. Published on: January 17, 2022. In our latest blog we explore this trend, highlighting some key findings from the ContactBabel UK Customer Experience Decision-Makers’ Guide 2021.

Analytics 127

Analytics Data Customer Service Trends 127

Stella Connect

DECEMBER 2, 2021

Wondering what the top drivers of customer sentiment , purchase decisions, customer reviews, customer satisfaction and customer experience will be in 2022? Keep reading to find out the four biggest customer service trends for 2022. . Top Customer Service Trends for 2022 You Need to Know. 1: Response time. #2:

Trends 52

Trends Customer Service Data First Call Resolution 52

Eptica

AUGUST 19, 2022

Date: Friday, August 19, 2022 Author: Pauline Ashenden - Demand Generation Manager Why contact centres must focus more in First Contact Resolution. Published on: August 19, 2022. Our latest blog shares the thoughts of ContactBabel analyst Steve Morrell as he explains why FCR needs a greater focus.

Net Promoter Score 106

Net Promoter Score B2B Metrics Interaction 106

kommunicate

DECEMBER 5, 2022

Last Updated on December 5, 2022 User Interface (UI) refers to the attributes that make an application, website, or software easily accessible to users. A great UI is a seamless blend of well-designed human-to-application interaction interwoven with good typography, organized screen layout, and appealing color schemes and graphics.

Chatbots 98

Chatbots Tips Software Interaction 98