Eptica

OCTOBER 14, 2022

Date: Friday, October 14, 2022 Author: Pauline Ashenden - Demand Generation Manager Seven ways to tackle call abandonment in the contact centre. Published on: October 14, 2022. Our latest blog discusses seven areas to focus on to help reduce call abandonment rates. Share this page on: Tweet.

Abandon Rate 71

Abandon Rate Chatbots Loyalty Tips 71

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. A high response time can lead to high abandonment rates and customer dissatisfaction.

Customer Service 245

Customer Service Abandon Rate ROI Apparel 245

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

SurveySensum

JULY 7, 2023

This is just one touchpoint where Croma interacts with their customer. If yes, then this blog is for you. Website Feedback Survey The first interaction a customer has in their shopping journey is with your WEBSITE. There comes many more touchpoints where Croma can engage with its customers. Is it easy to navigate?

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52

SurveySensum

JULY 7, 2023

This is just one touchpoint where Croma interacts with their customer. If yes, then this blog is for you. Website Feedback Survey The first interaction a customer has in their shopping journey is with your WEBSITE. There comes many more touchpoints where Croma can engage with its customers. Is it easy to navigate?

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52