Confirmit

MARCH 23, 2020

For 2020 Confirmit is introducing a new Professional of the Year category. We encourage dedicated Customer Experience practitioners or those who have taken on CX as part of a wider role to enter. Digital Success is another new category, specifically for those capturing feedback through channels that enhance the digital experience.

Customer Voice 40

Customer Voice Financial Tips Metrics 40

CX Journey

SEPTEMBER 27, 2017

The timing of mobile surveys is another consideration; no longer is post-transaction the only (or even the best) way to capture customer feedback. Consider brief, in-the-moment surveys that allow you to get feedback while the customer is, well, in the moment of the transaction or experience.

Survey 114

Survey Social Media Feedback Trends 114

Confirmit

FEBRUARY 5, 2020

It was all about customer feedback then. This category is specifically for those companies capturing feedback through channels using the latest technology that impact the digital experience. Voice of the Customer Voice of the Employee Company. Not least, its name!

Customer Voice 52

Customer Voice Tips Meeting Feedback 52

Daniel Group

APRIL 5, 2023

I think we all committed and we said, “Hey, this is the right thing to do” in early 2020, and then this thing called a pandemic and COVID started in March. And I think a couple of things too, we learned in all that was some of the dealers listening to the actual interview and hearing things in the customer voice.

Interaction 98

Interaction Voice of Customer Effort Score Financial 98

CSM Magazine

AUGUST 4, 2021

The 2020 Olympics are finally here (and a year behind schedule at that!). Leverage Customer Feedback Early and Often. That’s why the final reminder of asking for – and acting upon – customer feedback is the most important step for media and entertainment brands.

Brands 52

Brands Entertainment Sports Multi-Channel 52

Confirmit

SEPTEMBER 29, 2020

Confirmit has recently been recognized as a Leader in the The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020 , a significant endorsement for our ability to deliver ground breaking technology and services that truly deliver ROI. Voice of the Customer Voice of the Employee Market Research Best Practices.

ROI 52

ROI Software Customer Voice Financial 52

Confirmit

JANUARY 2, 2019

CX is no longer about simply capturing and analyzing feedback. I fully expect that the market landscape will continue to evolve rapidly throughout 2019 and into 2020. Voice of the Customer Voice of the Employee Market Research Company. Confirmit has been focused on this evolution of CX for some time.

Course 64

Course Customer Voice Industry Survey 64

SurveyGizmo

OCTOBER 9, 2020

On October 10, 2020, SurveyGizmo changed its name to Alchemer. Our customers count on us for mission-critical insights and business operations, and our new name, Alchemer, sends that message to the market and our partners. We help our customers breathe life into that feedback. A: SurveyGizmo served us well.

Customer Centricity 52

Customer Centricity Survey Feedback Analytics 52

Confirmit

FEBRUARY 12, 2020

You might have seen the news by now (I admit we’ve been shouting about it quite a bit), Confirmit has been named a Leader in the just-launched report ; The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020. If you’re not a customer, maybe give us a call.

Report 52

Report Customer Voice Consulting Technology 52

Retently

AUGUST 9, 2018

We’ve just mentioned that VoC research can help you enhance your products and services to make sure they better meet your customers’ needs. However, let’s go a little deeper, and look into the benefits of collecting, analyzing, and acting on customer feedback: 1. Gather and Analyze All Customer Feedback.

Feedback 93

Feedback CEM Net Promoter Score Social Media 93

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Qualtrics

FEBRUARY 17, 2020

As you plan out your days at X4, here’s a look at some of the sessions we recommend to help you come away from the event with all the inspiration and practical tips you need to take your XM program to new heights in 2020. Customer Experience - 14:00 // Thurs, March 12. Frontline product feedback in action. What’s new in XM.

Government 34

Government Leadership Employee Experience Automotive 34

Qualtrics

FEBRUARY 18, 2020

They’ll be taking to the mainstage in the afternoon to explore how the landscape is shifting in XM and show some of the innovations on the XM Platform that will change how you work in 2020. Customer Experience - 14:00 // Thurs, March 12. Turn employees into advocates and make the customer voice louder than ever.

Omni-Channel 29

Omni-Channel Government Leadership Measurement 29

Qualtrics

FEBRUARY 17, 2020

As you plan your X4 schedule, here’s a look at some of our recommended sessions to help you come away from the event inspired and full of practical tips to take your CX program to new heights in 2020. Customer Experience - 14:00 // Thurs, March 12. Turn employees into advocates and make the customer voice louder than ever.

Customer Experience 29

Customer Experience B2B Leadership Government 29

Qualtrics

FEBRUARY 18, 2020

They’ll be taking to the mainstage in the afternoon to explore how the landscape is shifting in XM and show some of the innovations on the XM Platform that will change how you work in 2020. Customer Experience - 14:00 // Thurs, March 12. Turn employees into advocates and make the customer voice louder than ever.

Government 29

Government Leadership Roadmap Culture 29

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160