ShepHyken

NOVEMBER 19, 2018

For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles for the Week of November 19, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Self Service Customer Centricity Video 85

ShepHyken

MARCH 5, 2018

For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of March 5, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

APRIL 30, 2018

For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles For the Week of April 30, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Net Promoter Score 81

Net Promoter Score Customer Service Self Service NPS 81

ShepHyken

APRIL 23, 2018

For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles For the Week of April 23, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Employee Engagement Study Conference 79

ShepHyken

JUNE 4, 2018

For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles For the Week of June 4, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 75

Customer Service Airlines CRM Social Media 75

ShepHyken

AUGUST 20, 2018

For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles for the Week of August 20, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service B2B B2C Innovation 69

Comm100

SEPTEMBER 13, 2021

Whether you’re just beginning your digital transformation journey or well on your way, we hope this series will provide new insights into the ever-changing world of digital customer service strategy. Customers need to know that if they have a valid complaint, an organization will be willing to provide support.

Customer Service 217

Customer Service Omni-Channel Social Media Connections 217

Call Center Pros

AUGUST 27, 2018

Customer Loyalty is a comprehensive resource for business people who are looking to improve customer service and satisfaction. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience by Shep Hyken. What’s the Secret? DiJulius III.

Customer Service 40

Customer Service Call Center Loyalty Customer Service Strategies 40

ShepHyken

OCTOBER 5, 2022

When Brian was in Suzanne’s office the first time, he noticed a massive trophy with her name engraved six times – next to the years 2016, 2017, 2018, 2019, 2020, and 2021. And here is where the story gets better. . Brian asked about the trophy, and Suzanne confidently said, “Salesperson of the year. I’ve never lost.”

Sales 123

Sales Customer Service Advertising Customer Service Training 123

Call Experts

JANUARY 29, 2020

Our dashboards provide the data you need to guarantee a seamless customer service strategy. 10 Trends That Will Disrupt Customer Service in 2018. Top Interview Questions for Call Center and Answering Service. Customer Support and Call Center Conferences 2018. Do you have the answers?

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78

Comm100

SEPTEMBER 28, 2021

By introducing Comm100 Live Chat in September 2018, CBS saw immediate success in reaching digital-first customers. Fitbit’s digital customer service strategy took shape in 2019, when the B2B side of the business, Fitbit Health Solutions , sought to capture leads that were being missed by relying on a traditional contact form.

Customer Service 216

Customer Service Chatbots Banking Engagement 216

CSM Magazine

JUNE 28, 2021

The icing on the cake for your customers is good customer service, which is why according to the 2018 State of Global Customer Service Report, 95% of respondents indicated that customer service is important to their choice of brand.

Customer Service 52

Customer Service Self Service Tips Social Media 52

Second to None

MARCH 9, 2018

To learn more about why your customer service staff should engage with customers via social media, check out the following piece written by Ashley Cooksley, for AdWeek. Insights based on that data let you make data-led decisions on everything from product development to customer-service strategy.

Social Media 69

Social Media Chatbots Customer Service Brands 69

ShepHyken

NOVEMBER 11, 2022

Even before the pandemic, usage of QR codes increased by 96% between 2018 and 2020, highlighting its importance in this digital era. QR codes are commonly used for payments and advertisements and are effortlessly offering a contactless solution to customers.

Customer Service 64

Customer Service Hotels Social Media Hospitality 64

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. by Jack Miller on 16 Jul 2018. Customer Experience. The best customer experience events you can still go to in 2018. Customer Experience Innovation & Tech Fest. There’s a theme to many of 2018’s CX events: Innovation.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

Second to None

MARCH 30, 2018

You can access the article by clicking here , or by reading below: This piece was originally published by AdWeek on March 30, 2018: “In 1997, I was flying out to San Jose, Calif., In fact, 86 percent of business leaders say customer experience is foundational to their success. to attend a meeting that could transform my career.

Customer Experience 112

Customer Experience Airlines Brands Voice of Customer 112

ShepHyken

SEPTEMBER 10, 2018

For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles for the Week of September 10, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 13

Customer Service Social Media Poor Customer Service Customer Care 13

ShepHyken

MAY 11, 2018

In this background, a B2B business not only needs to take on a different and informed kind of marketing strategy but is also required to take care of service issues in a way that customer loyalty stays intact and is in the driver’s seat. You can have a look at them and think about leveraging them to enhance your service.

Trends 98

Trends Customer Service Video B2B 98

ReviewTrackers

DECEMBER 17, 2018

In the 2018 Local Search Ranking Factors report by SEO software company Moz, online reviews are now one of the top 3 most important ranking factors in local search , along with Google My Business and link signals. One of the major factors that influence how and where your business ranks in local search is online reviews.

Consumers 56

Consumers Report Engagement Feedback 56

ProProfs Chat

JANUARY 30, 2020

If you invest in customer engagement strategies, you’ll like to see your customers spending more on your services. and will increase to 47.3% – this was estimated for 2018! Takeaway: Customer engagement and service go hand-in-hand. In 2018, 46.5 Source: Amasty ) Tweet this.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

LiveChat

OCTOBER 16, 2018

Though price and product have their significance, what excellent customer support can do to your business is irreplaceable. Several companies are recognizing this crucial fact, and as per a recent study, by 2018 about 50% of organizations will make necessary changes in their business models to become customer-focused.

Net Promoter Score 50

Net Promoter Score Social Media e-support Customer Satisfaction 50

ShepHyken

JANUARY 5, 2018

He did – and in 2009 Zingle was born as the first two-way, business-and-customer communication platform. Read Shep’s latest Forbes Article: Ten Customer Service And CX Predictions For 2018. The post Guest Blog: Instant Customer Service – Just Add Text Message appeared first on Shep Hyken.

Customer Service 80

Customer Service Poor Customer Service Multi-Channel Study 80

Lithium

JUNE 11, 2019

Agile, creative digital customer service solutions. Even as bot technology develops and matures, technological innovation guarantees to disrupt the best-laid digital customer service strategy. Now is the time to take the time to do so, and do it right. Image Credit: Montri Nipitvittaya / Shutterstock

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

Agile, creative digital customer service solutions. Even as bot technology develops and matures, technological innovation guarantees to disrupt the best-laid digital customer service strategy. Now is the time to take the time to do so, and do it right. Image Credit: Montri Nipitvittaya / Shutterstock

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

Agile, creative digital customer service solutions. Even as bot technology develops and matures, technological innovation guarantees to disrupt the best-laid digital customer service strategy. Now is the time to take the time to do so, and do it right. Image Credit: Montri Nipitvittaya / Shutterstock

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Kate Leggett. Puneet Mehta.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Kate Leggett. Puneet Mehta.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

FEBRUARY 12, 2018

For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of February 12, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Net Promoter Score 78

Net Promoter Score Customer Service Infographics B2C 78

ShepHyken

JULY 9, 2018

For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles for the Week of July 9, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Poor Customer Service 84

Poor Customer Service Customer Service Infographics Travel 84

ShepHyken

DECEMBER 7, 2018

Read Shep’s latest Forbes article: Give A Valuable Gift: The Top 10 Business Books For 2018. The post Guest Blog: How Texting Has Become An Essential Customer Service Tool appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Tools 114

Tools Customer Service Hospitality Healthcare 114

LiveChat

OCTOBER 19, 2018

The same is with customer service. This makes a Twitter customer service strategy vital for all businesses that want to keep their customers happy and prevent them from bouncing to competitors. To help you start, I’ve compiled some useful tips for your next Twitter customer service strategy.

Social Media 35

Social Media Tips Customer Service Multi-Channel 35

ShepHyken

OCTOBER 1, 2018

My Comment: Customer service is not just for customers. Here are three great customer service strategies that will work for your employees, too. Creating a better employee experience will result in a better customer experience. Infographic: How Customer Service is Evolving in 2018 by Karishma Urs.

Customer Service 17

Customer Service Infographics Employee Experience Customer Service Strategies 17

ShepHyken

FEBRUARY 5, 2018

New Study: 62% of Companies Ignore Customer Service Emails by Steven MacDonald. SuperOffice) Today we’re excited to release our new study: The 2018 Customer Service Benchmark report, which is a study of how 1,000 companies handle customer support. Follow on Twitter: @Hyken.

Customer Service 15

Customer Service B2C Retail Infographics 15

SurveySparrow

JUNE 21, 2019

Benefits of Omnichannel customer service: It connects your customers with individual customer interaction touchpoints over a myriad of channels thus making them think and experience a taste of the product repeatedly. This helps to bring the customer closer to the end of the sales cycle.

Omni-Channel 56

Omni-Channel Customer Experience Tips Social Media 56

ShepHyken

DECEMBER 17, 2018

Creating valuable content will help customers be interested in what you do and sell. Six Trends Shaking Up Customer Care in 2019 by Julien Rio. CustomerThink) As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year.

Customer Service 77

Customer Service Trends Customer Care Case Study 77

Provide Support

APRIL 26, 2017

In fact, according to Gartner , by 2018, over 80% of companies will offer some form of live chat on their website or on mobile devices to interact with their customers. There are many reasons why offering chat support might be a valuable customer service strategy. Is your business still lagging behind the trend?

Infographics 53

Infographics Customer Service Strategies Trends Interaction 53

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Introduction.

Customer Service 101

Customer Service Social Media Chatbots Knowledge Base 101