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How Customer Retention Strategies Can Facilitate Business Growth

InMoment XI

It is increasingly expensive and difficult to improve customer acquisition, which means that it is just as important to keep your current customers happy. Focusing on customer retention will help your organization reduce costs and increase revenue. What Is Customer Retention?

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How to Build a Customer Retention Strategy

ProProfs Chat

Do you have a customer retention strategy? Companies focus on customer acquisition strategies, since increasing your customer count is the lifeblood of your business. But, customer acquisition won’t help, if you are unable to retain customers. Understand Customer Retention.

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10 Customer Success Takeaways from INBOUND 2018

ChurnZero

This year, they even had a dedicated CS track that gave CSMs useful information for their day-to-day jobs and covered topics such as – Customer Retention, Customer Success, Customer Loyalty, Customer Feedback, and Customer Experience. Check out our top ten Customer Success takeaways from INBOUND 2018.

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40 Customer Retention Statistics You Need to Know

GetFeedback

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.

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Why CX and Marketing Go Together—Now

Daniel Group

There are three big reasons: Happy Customers Refer More. A customer that refers your business to someone else does much of the qualification for you. Your salespeople start the conversation with the prospective customer with a far higher level of trust. Do happy customers refer more? This is true!

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The Customer Experience ‘7 Year Itch’! A frank and honest assessment of the CX profession

ijgolding

Please note the last sentence – it is this reference to the phrase that I want you to think about. I first became aware of job roles containing the words, ‘Customer Experience’ in the early noughties. I wish you all a very happy holiday, and a successful 2018! . Look out for it towards the end of January.

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Building a Customer Loyalty Program That Drives Brand Love

Kayako

In 2018, the vast majority of products on the market are pretty similar. When consumers don’t feel the need to look around as much, your business depends on customer retention and loyalty to survive. Why bother with a customer loyalty program? Loyalty usually refers to a strong sense of support or allegiance.