ShepHyken

DECEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. How to Provide Proactive Customer Service by Leveraging Customer Data by Michael. 50 Mind-Blowing Stats About E-commerce Experience in 2018 by Lauren Burgess. Follow on Twitter: @Hyken.

e-support 90

e-support Customer Service Loyalty Data 90

ShepHyken

NOVEMBER 12, 2018

Each week I read a number of customer service and customer experience articles from various resources. Digiday) 7-Eleven is making more moves to go cashierless — or at least give customers the option to. Predictions 2019: Customer Experience Comes Under Fire by Harley Manning. Follow on Twitter: @Hyken.

Customer Service 91

Customer Service Effort Score Customer Service Training Marketing 91

ShepHyken

JANUARY 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Here are my top five picks from last week. What’s in the box? Follow on Twitter: @Hyken.

Customer Service 101

Customer Service Contact Center Tips Chatbots 101

ShepHyken

JANUARY 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. My Comment: The 2018 customer service and experience predictions continue to roll in.

Customer Service 0

Customer Service Retail Contact Center Competitive Advantage 0

ShepHyken

DECEMBER 10, 2018

Each week I read a number of customer service and customer experience articles from various resources. Crazy Ideas About Customer Service You Would Like To Try Again by Guy Sheetrit. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 93

Customer Service Fashion Customer Satisfaction Customer Service Training 93

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? My Comment: Want to get better at customer service? by Steve Bernstein.

Customer Service 72

Customer Service Loyalty B2C Study 72

ShepHyken

SEPTEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. Customer Service: Where We Are and Where We Are Going by Fara Haron. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 88

Customer Service Contact Center B2B Guest Experience 88

ShepHyken

JANUARY 22, 2018

Each week I read a number of customer service and customer experience articles from various resources. 10 Customer Experience Mistakes You Need to Avoid in 2018 by Ronak Meghani. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 90

Customer Service Chatbots Wireless Airlines 90

ShepHyken

SEPTEMBER 3, 2018

Each week I read a number of customer service and customer experience articles from various resources. Wealth Management) Operations and service departments are frequently categorized as cost centers, but studies show that when delivered correctly, they can be drivers of revenue. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Hospitality Chatbots Hotels 79

ShepHyken

NOVEMBER 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Customer Service Rookie Mistakes That Could Be Tarnishing Your Business Image! CustomerThink) Let’s face it, poor customer care support service can cost a business a fortune! by Deeksha Dadu.

Customer Service 88

Customer Service Self Service Customer Centricity Video 88

ShepHyken

JUNE 11, 2018

Each week I read a number of customer service and customer experience articles from various resources. Delivering Remarkable Experiences Is How You Win More Customers by Sonia Thompson. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 78

Customer Service Loyalty Tips Customer Service Training 78

ShepHyken

SEPTEMBER 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Violence of The Customer Experience by Mary Drumond and Guilherme Cerqueira. Worthix) The Customer Experience Economy is the most violent economy in the history of capitalism.

Customer Service 83

Customer Service Automotive Metrics Loyalty 83

ShepHyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. What Kind of CX Do Customers Really Want? No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. billion market of 2018. by Eric Krapf. (No

Customer Service 146

Customer Service Loyalty Programs Chatbots Loyalty 146

ShepHyken

MARCH 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Airlines 86

Airlines Customer Service Social Media Customer Satisfaction 86

ShepHyken

MAY 21, 2018

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways Starbucks is Innovating the Customer Experience by Liz Barrett Foster. QSR) In the fight to win back its brick-and-mortar customers, Starbucks is leveraging technological and experiential methods.

Customer Service 83

Customer Service Customer Service Strategies Employee Experience Innovation 83

ShepHyken

MAY 14, 2018

Each week I read a number of customer service and customer experience articles from various resources. My Comment: This is one of the most incredible demonstrations of AI I’ve seen – direct from Google I/O 2018 (their developer’s conference). Here are my top five picks from last week.

Customer Service 76

Customer Service Employee Experience Video Conference 76

ShepHyken

NOVEMBER 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Customer Service 82

Customer Service Airlines Employee Engagement Rewards Programs 82

ShepHyken

OCTOBER 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. 10 Examples Of Amazing Customer Service Departments For Customer Service Week by Blake Morgan. Good common sense tips to create a customer-focused culture. Top Five Bonus.

Customer Service 86

Customer Service Customer Retention Culture Tips 86

ShepHyken

FEBRUARY 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. Can awful airline customer service be overridden with AI and analytics? My Comment: Customers are more demanding than ever, especially when it comes to the customer experience.

Airlines 78

Airlines Customer Service Loyalty Programs Chatbots 78

ShepHyken

JUNE 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. 5 Common Customer Service Complaints and How to Fix Them by Swati Kungwani. Retail Customer Experience) A retail business can never be immune from complaints. Follow on Twitter: @Hyken.

Customer Service 83

Customer Service Airlines Tips Retail 83

ShepHyken

MARCH 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. What’s the Difference Between Customer Satisfaction and Customer Loyalty? HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . CMSWire) Today’s customers don’t just expect high quality and excellent service at a fair price — they demand it.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

ShepHyken

NOVEMBER 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Secret Sauce to Customer Experience is a Blend of Four Ingredients by Joseph Michelli. ” Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 81

Customer Service Airlines Wireless Retail 81

ShepHyken

JUNE 25, 2018

Each week I read a number of customer service and customer experience articles from various resources. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Loyalty Tips Conference 85

ShepHyken

MAY 7, 2018

Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 79

Customer Service Policies Retail Case Study 79

ShepHyken

APRIL 23, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Secret To Superior Customer Experience by Denise Lee Yohn. Forbes) It’s no surprise that greater employee engagement leads to better customer experience (CX). Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Employee Engagement Study Conference 79

ShepHyken

JUNE 4, 2018

Each week I read a number of customer service and customer experience articles from various resources. Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 76

Customer Service Airlines CRM Social Media 76

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Net Promoter Score 82

Net Promoter Score Customer Service Self Service NPS 82

ShepHyken

AUGUST 27, 2018

Each week I read a number of customer service and customer experience articles from various resources. Medium) Customer service is still king. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 59

Customer Service Advertising Customer Service Training Customer Journeys 59

ShepHyken

AUGUST 20, 2018

Each week I read a number of customer service and customer experience articles from various resources. T-Mobile is completely overhauling how its customer service works by Chris Welch. The Verge) Team of Experts launches nationwide today for postpaid customers. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service B2B B2C Innovation 69

ShepHyken

OCTOBER 29, 2018

Each week I read a number of customer service and customer experience articles from various resources. 4 Major Customer Service Faux Pas by Holger Reisinger . Business 2 Community) When someone reaches out to your customer service team, more often than not, they’re experiencing some sort of issue.

Net Promoter Score 105

Net Promoter Score Customer Service NPS Customer Satisfaction 105

ShepHyken

APRIL 2, 2018

Each week I read a number of customer service and customer experience articles from various resources. Three Important Considerations for Customer Service Surveys by Paul Selby. CustomerThink) A lot has been written on performing customer service or customer satisfaction surveys.

Self Service 54

Self Service Customer Service Hospitality Survey 54

ShepHyken

MARCH 12, 2018

Each week I read a number of customer service and customer experience articles from various resources. How to Design a Stellar Customer Experience by Michal Maimaran and John Schroeder. Seven Ways Tech Will Change Customer Experience in 2018 by Luke Williams. Follow on Twitter: @Hyken.

Customer Service 39

Customer Service Social Media Case Study Customer Service Training 39

ShepHyken

AUGUST 6, 2018

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Delivering Authentic Customer Support by Tamina Steil. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 67

Customer Service Social Media Culture Tips 67

ShepHyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. This grew to 29% by 2018. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Here are my top five picks from last week. Sign Me Up!

Customer Service 67

Customer Service Sports Customer Journeys Government 67

ShepHyken

FEBRUARY 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. Top Technology Trends That Will Reshape The Customer Experience In 2019 by Puru Govind. 3 Customer Loyalty Trends for 2019 by SmarterCX Team. Here are my top five picks from last week.

Customer Service 62

Customer Service Retail Ecommerce Trends 62

ShepHyken

SEPTEMBER 2, 2019

Each week I read a number of customer service and customer experience articles from various resources. The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan. A great resource! Focusing On Customer Experience Is No Longer Optional by Chris Cancialosi. Will they be eliminated?

Customer Service 86

Customer Service Conference Employee Experience Customer Service Training 86