CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Software 59

Software Customer Relationship Management CRM System 59

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

OCTOBER 5, 2023

. “Our previous system didn’t provide any tracking and didn’t allow for effective reporting so we relied heavily on email and manual processes, including paper-based forms, which significantly impacted the time required and office resource for all operational processes.”

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

JULY 17, 2023

The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , financial management and business intelligence. For more information please visit www.bigchange.com.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

MARCH 19, 2024

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

CSM Magazine

NOVEMBER 14, 2023

“This required an extensive resource to support and, when it worked it worked well, but one small glitch and the process fell apart,” he continued. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JUNE 9, 2023

Specialising in the installation and maintenance of automatic gates, barriers and bollards, ASE Autogate has reduced its reliance on resource and time intensive paperwork by 50 per cent using BigChange. ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system.

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

MARCH 7, 2024

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. Routine jobs are scheduled in advance allowing for the effective management of the workforce and the incorporation of ad-hoc call-outs and emergency repairs.

Automotive 52

Automotive Customer Relationship Management CRM System 52

CSM Magazine

DECEMBER 15, 2022

Glass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system from BigChange, boosting capacity and providing a strong foundation for continuous growth. The CRM function is paramount to our work, and the ease of use is a big plus point.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

SEPTEMBER 21, 2023

By replacing paper worksheets and job cards with end-to-end digital workflows, Angloco has greatly reduced the time and resource taken to manage its rapidly expanding service team. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Management 59

Management Customer Relationship Management CRM Fashion 59

CSM Magazine

JUNE 22, 2023

BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence. The job scheduler is designed to help companies increase the number of jobs completed using existing resources.

Travel 52

Travel Customer Relationship Management CRM System 52

ProProfs Chat

NOVEMBER 17, 2017

As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. If you can’t afford the time, risk, or cost of putting technology in front of customers, give it to your front-line reps. Here are three things we should be watching for in 2018. Take a look. . Mike Wittenstein.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

CSM Magazine

OCTOBER 19, 2023

BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system. For more information, please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

System 52

System Management Customer Relationship Management CRM 52

CSM Magazine

SEPTEMBER 6, 2023

customer relationship management (CRM), job scheduling, live tracking, financial management and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

NOVEMBER 22, 2023

BigChange Pay uses technology pioneered by BigChange during the Covid pandemic when a ‘No-Touch’ job sign-off app was developed, as an option to traditional sign-on-glass. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Banking 52

Banking Customer Relationship Management System CRM 52

Oracle

JANUARY 29, 2018

several of them well-documented and often part of the natural progression of current technology. There’s a podcast series by Frank Sohn of NovusCPQ that highlights leading CPQ players and how they see technology developments in CPQ making an impact on organizations. which is attracting significant capital investment.

Trends 42

Trends Software CRM Customer Relationship Management 42

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation.

Groups 52

Groups Management Customer Relationship Management CRM 52

CSM Magazine

FEBRUARY 11, 2022

Using the BigChange platform, the West Midlands company has also reduced the resource required to manage its field service operation and has improved customer service with automatic job scheduling, reporting and invoicing. Access Innovation selected BigChange to replace an existing job control system.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

JULY 26, 2022

“However, before BigChange we didn’t use the latest technology. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. “We looked at a few systems, but they were overly complicated and expensive,” he continued.

Company 59

Company Customer Relationship Management CRM Innovation 59

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows. For more information please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JULY 4, 2022

These benefits have combined to save VME more than £120k per annum and reduced its administrative resource by 80 percent. We are also reducing harmful emissions with home working, advanced scheduling and sharing of resources with other BigChange users. “Here at VM Elevators we care!”

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows. For more information please visit www.bigchange.com.

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

JANUARY 10, 2023

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

MARCH 30, 2022

AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth. ” AinsCo Fire and Security, formerly M P Electronic Fire and Security, turned to BigChange when it was looking to invest in technology as part of a major rebranding exercise.

CRM 52

CRM Transportation Customer Relationship Management Exercises 52

CSM Magazine

NOVEMBER 8, 2022

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. In many instances, our clients are receiving their post-work completion packs before our engineers even return to base, using the benefit of real time information sharing.”

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52

CSM Magazine

APRIL 21, 2022

Using the BigChange platform, Dyno-Rod is already saving a day a week in the administrative resource it requires to run its team of mobile service engineers whilst more efficient job scheduling and tracking has boosted capacity and profitability, helping to strengthen the business and support growth. ” continued Crowley.

Customer Relationship Management 52

Customer Relationship Management CRM Software Resources 52

CSM Magazine

MARCH 8, 2023

Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution, NCS has transformed the management of its nationwide team of field engineers.

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

Talkdesk

JANUARY 12, 2018

However, if your 2018 contact center is treating incoming customer conversations as blank slates, you are ignoring the rich context that could make this call an opportunity to create loyalty. The majority of today’s customers are digital first and prefer to handle simple issues with self-service technologies.

Contact Center 40

Contact Center Self Service CRM First Call Resolution 40

Talkdesk

JANUARY 12, 2018

However, if your 2018 contact center is treating incoming customer conversations as blank slates, you are ignoring the rich context that could make this call an opportunity to create loyalty. The majority of today’s customers are digital first and prefer to handle simple issues with self-service technologies.

Contact Center 40

Contact Center Self Service CRM First Call Resolution 40

CSM Magazine

JANUARY 17, 2022

“Since implementing BigChange we have seen real time savings and productivity gains resulting in better quality of service, reduced resources and costs, and increased client and customer satisfaction,” commented Raaj Bharania, Pinnacle Group Business Manager. For more information please visit www.bigchange.com. .

Groups 52

Groups Customer Relationship Management CRM Financial 52

CSM Magazine

MARCH 16, 2022

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. Quora uses BigChange in its electrical, service and maintenance, and water treatment divisions. For more information please visit www.bigchange.com.

Groups 52

Groups Customer Relationship Management CRM Healthcare 52

Optimove

APRIL 21, 2022

In 2018 she began teaching a class called Psychology and the Good Life, which quickly became one of Yale’s most popular courses; nearly a quarter of the undergraduate student body enrolled in the first year it was offered. The foundation of Paper Source’s CRM work is customer lifecycle marketing. ” said Darby.

Multi-Channel 52

Multi-Channel CRM Touchpoint Social Media 52

CSM Magazine

NOVEMBER 2, 2021

BigChange is a complete job management platform bringing together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and online portal into one simple to use and easy to integrate platform. For more information please visit www.bigchange.com.

Competitive Advantage 52

Competitive Advantage Customer Relationship Management CRM Software 52

Optimove

AUGUST 11, 2022

According to “The State of Fashion Technology,” a new McKinsey & Company and The Business of Fashion report, the global average CPM on Facebook has increased by almost 17% yearly since 2018. Then, I attended the leading conference for all things CRM Marketing, CRMC, in Chicago.

Brands 52

Brands Fashion CRM Ecommerce 52

CSM Magazine

MARCH 18, 2021

Heatforce, the Cardiff-based national heating company, has used the latest mobile technology to boost its independent customer service rating by 25 percent in just 6 months. Heatforce had previously relied on a number of separate systems, spreadsheets and paper records that led to an enormous administrative burden as the company expanded.

Customer Service 52

Customer Service CRM System Innovation 52

CSM Magazine

AUGUST 11, 2020

The North East’s largest housing association, Thirteen is transforming its facilities management (FM) services with new mobile workforce management technology supplied by Leeds-based BigChange. Rolling out the new system has proved easier than expected. ” About BigChange. BigChange is recognised with several industry awards.

CRM 52

CRM System Travel Innovation 52