Storyminers
JANUARY 24, 2017
This article appeared first January 10, 2017 at SharpenCX.com. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. How do you expect customer expectations to change in 2017? Here’s what we learned.
Calabrio
JANUARY 19, 2017
From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. With that in mind, here are four predictions on how brands will step up their game in the new year. Engaged employees = #customerengagement.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Joe Rawlinson
AUGUST 9, 2017
The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge customer experience , while 33.5 IBM’s research found that only 19 percent of brands deliver more than a basic level of personalized attention to customers. Deliver a Satisfying Omni-Channel Experience.
CSM Magazine
MAY 19, 2020
Puzzel, a leading cloud-based contact centre software provider, has announced that London’s largest further education college group, Capital City College Group, has successfully implemented Puzzel’s omni-channel customer service solution including the latest AI-powered Agent Assist technology.
Vonage
OCTOBER 2, 2017
However, getting it right has huge benefits, and not offering it at all really isn’t an option in 2017. For instance, you might worry that if a potential customer visits your Facebook page and sees a negative comment, it will affect how they perceive your brand. And more than that, they expect a brand to be active.
Vonage
SEPTEMBER 8, 2017
However, getting it right has huge benefits, and not offering it at all really isn’t an option in 2017. For instance, you might worry that if a potential customer visits your Facebook page and sees a negative comment, it will affect how they perceive your brand. And more than that, they expect a brand to be active.
Beyond Philosophy
OCTOBER 12, 2017
Per the Trendsource 2017 Retail Industry Report , it seems that millennial shoppers prefer physical stores for fashion, home improvement, and electronics. A few things including these 3: An omnichannel approach. charitable contributions for your purchase, fair-trade practices, social programs your brand supports, etc.),
Expert insights. Personalized for you.
133 
Let's personalize your content