Eptica

JULY 8, 2016

Date: Friday, July 8, 2016 Delivering what US consumers want. Published on: July 08, 2016. Author: Chris Eideh Knowing your customers is at the heart of designing and delivering the right experience to engage with them successfully. Linguistics is one way to deliver this. Share this page on: Tweet.

Consumers 50

Consumers Self Service Multi-Channel Financial 50

ECXO

AUGUST 2, 2023

Relationship between AJO and Marketing Automation/Personalization • How to transition to the use of AJO over time (by building trust as you transition through the stages of automation). He has extensive expertise in customer relationship management, customer decisions, and self-learning.

Customer Journeys 52

Customer Journeys Leadership Innovation Customer Relationship Management 52

Eptica

MARCH 23, 2016

Date: Wednesday, March 23, 2016 Bridging the gap between purchase and service. Published on: March 23, 2016. Consequently, companies across all industries try extremely hard to make the buying process as simple, straightforward and engaging as possible. Share this page on: Tweet.

Social Media 48

Social Media Poor Customer Service Ecommerce Retail 48

SurveyGizmo

JULY 19, 2018

  Despite 60 percent of global chief customer officers confirming CX-related initiatives are proven revenue drivers, however, nearly 90 percent have yet to make their vision actionable, according to a 2016 PwC study. 

CRM 65

CRM Technology Data Net Promoter Score 65

ClearAction

AUGUST 16, 2019

Is Your Customer Engagement Really Customer-Centric? Customer engagement can yield short-term or long-term rewards or penalties, depending on how customer-centric they are. Short-term rewards: uptick once or for one period — engagement value exceeded underlying value. What is customer engagement?

Customer Centricity 48

Customer Centricity Customer Engagement Engagement Customers 48

West Monroe

JULY 24, 2017

Across all industries – from utilities to banking and from healthcare to education – organizations are tapping into unprecedented amounts and types of actionable “big data” to understand consumers and drive powerful engagement. For details see Christl and Spiekermann 2016 (p. Analyzing Facebook likes, phone data, and typing patterns.

Data 51

Data Marketing CRM Advertising 51

Amity

FEBRUARY 2, 2016

Editor’s note: This is a living document, and our goal is to update it regularly with the best resources around customer success. The Best Customer Success Resources of 2016. Surely, you are staying up to date on the latest customer success trends – did someone say “customer marketing”?

Resources 80

Resources Customer Success Customers Customer Retention 80

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. She recently wrote the book on customer understanding ! Adrian Swinscoe. Aimee Lucas. Bill Quiseng. Dennis Wakabayashi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. She recently wrote the book on customer understanding ! Adrian Swinscoe. Aimee Lucas. Bill Quiseng. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. he has been supporting the customer relationship management professionals and teams for over decades now.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Types of Customer Support Software. This also meant that businesses could now start filing and managing customer information in a digital format.

Software 98

Software Tools Customer Service Self Service 98

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. The real-time data provided by VTION provides valuable insights that help marketers and advertisers understand customer behaviors. CloudCherry. contact-form-7].

Company 11

Company e-support Customer Journeys CRM 11

John Paul

JULY 26, 2018

It means deeper customer engagement through a deeper understanding of the needs and interests of the clients leading to higher levels of satisfaction, and for the brands that leverage concierge as part of their customer loyalty strategy, stronger engagement, and “brand hospitality.”

Technology 45

Technology Hospitality Hotels Loyalty 45

Tricia Morris

AUGUST 21, 2015

Customer experience is how a customer feels about a company over time. Customer Relationship Management (CRM) is a technology and system that sustains sales, marketing and customer service activities. Customers want one of two things: to solve something, or experience positive emotion. Ray” Wang.

CRM 40

CRM Customer Focused Self Service Conference 40