Comm100
AUGUST 23, 2018
In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future. Starbucks and Chipotle are prime examples of how mobile channels can be used to deliver exceptional customer service.
BlueOcean
JUNE 22, 2022
Digging deeper and wider into a vendor’s tech strategy will enable you to ask the right questions and find the best long-term partner who can leverage technology to deliver exceptional customer service. Learn about some of our own contact center tech offerings here —or simply reach out to schedule a conversation today.
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Kustomer
NOVEMBER 6, 2019
The New York Times article was not about how Kustomer is revolutionizing customer service. It was not about our commitment and singular mission of helping businesses treat their customers better, and our fast growth since 2015. It was about consumer value scores and our use of data.
Kustomer
DECEMBER 5, 2019
Over the years, I have talked with hundreds of customer service leaders and although they have wanted to deliver exceptional customer experiences, their legacy ticket-centric technology solutions could not effectively enable these leaders to meet the expectations of today’s consumers – forget about exceeding those expectations.
Comm100
JUNE 30, 2016
Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”
BirdEye
JUNE 21, 2023
It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. Impersonal service, unclean rooms, and a lack of amenities plague hotel guests. Even New York’s top hotels struggled with bed bug outbreaks back in 2015.
Customer Enthusiast
JUNE 1, 2015
The former head of SAS Airlines, Jan Carlzon, coined the term ‘moments of truth’ in 1987, referring to every time an employee of the company came into contact with a customer. Today, the same meaning is applied to ‘touchpoints along the customer journey’.
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