CX University
APRIL 2, 2024
Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. Yet, how often do we face skepticism regarding the return on investment (ROI) of CX initiatives? increase in Dollar General’s sales for 2024, reaching $40.33
ClearAction
JULY 20, 2023
Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. When executives ask for proof of ROI, there is a risk of losing funding — or losing a lot more than that. Buyers prefer to have minimal interactions with sales teams.
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Inbenta
FEBRUARY 1, 2024
The ROI from deploying Digital Demos is clear: a 20% reduction in support call volume, a 300+% increase in digital product or feature launch effectiveness, and a 30-40% improvement in conversion rates of digital sales.
Kustomer
JANUARY 20, 2022
And that’s really where I got my taste of business and customer experience because I kind of realized through those sales interactions, just all the different touchpoints, significant as well as subtle, that really influenced people’s behavior, in terms of purchasing a product or service from you, repurchasing, referring you to others.
ClearAction
NOVEMBER 13, 2014
This work typically connects closely to, or includes, demand generation , involves the alignment of Marketing with Sales, Business Units, IT and Finance. MO professionals’ career paths sometimes originate in Finance, IT, Sales Operations and other analytical or process-oriented roles.
Natalie Petouhof
AUGUST 26, 2015
Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. Gainsight does this by providing a 360-degree view of customers to people in customer success, sales, marketing, product management and executive offices. Before the opt-in economy, many businesses were focused on the initial sale.
Gainsight
DECEMBER 6, 2018
It’s a tale as old as time—well, as old as, like, 2009 maybe. But it is the reality of too many post-sales organizations. Take a look at this ROI slide. One of the biggest reasons why CS can end up duplicating the efforts of support (or even services or sales) is that it’s too often siloed off from those teams.
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