Lithium
JULY 27, 2022
uCern was started in 2009 on the Jiva platform, and at that time we let anyone create a group. Subsequently, when we started planning our migration to Khoros, we again started an archiving exercise to minimize the amount of data we would bring over. Not a good idea. I would NEVER recommend this for a community. It is not easy.
Service Untitled
JUNE 4, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. Call your competitors and test their service.
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Service Untitled
MARCH 15, 2010
In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America.
Service Untitled
MARCH 31, 2010
Some hideous stories released told of a toll collector not wanting to make change for a $1.75 toll from a twenty-dollar bill and then throwing the change and telling the driver to get his change from the road and die, or another toll collector demanding a driver to submit to a strip search because she entered the wrong toll lane.
Service Untitled
APRIL 2, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume? Service Untitled The blog about customer service and the customer service experience.
Service Untitled
OCTOBER 22, 2010
The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. If a product fails, use feedback to improve it. When the negative feedback threatens your brand, give it immediate attention. The widespread criticism brought considerable damage to Toyota’s brand reputation.
Service Untitled
FEBRUARY 17, 2009
Douglas February 18, 2009 Behind the Scenes , Customer Service Experience 1 Comment I am a big advocate of making things simple and I’m a strong believer in the idea that simplicity leads to consistency. Home About Service Untitled Subscribe for Free Consulting Contact Archives Make it easy for everyone.
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