2009 Customer Satisfaction Exercises Feedback 
Service Untitled
MARCH 15, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Jet Blue flies high with customer service perks Cheryl March 15, 2010 Customer Service , Proactive , Service Untitled , Specific Companies No Comments Just check Terminal 5 at New York JFK airport for the state-of-the-art facility geared for efficiency and customer comfort.
Service Untitled
FEBRUARY 17, 2009
Douglas February 18, 2009 Behind the Scenes , Customer Service Experience 1 Comment I am a big advocate of making things simple and I’m a strong believer in the idea that simplicity leads to consistency. Consider a customer satisfaction survey as an example.
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Service Untitled
JUNE 4, 2009
Service Untitled The blog about customer service and the customer service experience. Call your competitors and test their service.
Service Untitled
OCTOBER 22, 2010
Service Untitled The blog about customer service and the customer service experience. The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. If a product fails, use feedback to improve it. When the negative feedback threatens your brand, give it immediate attention.
Service Untitled
MARCH 31, 2010
Some hideous stories released told of a toll collector not wanting to make change for a $1.75 toll from a twenty-dollar bill and then throwing the change and telling the driver to get his change from the road and die, or another toll collector demanding a driver to submit to a strip search because she entered the wrong toll lane.
Service Untitled
OCTOBER 25, 2010
Service Untitled The blog about customer service and the customer service experience. A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. Watch criticism, review feedback, and pay attention to marketing successes and failures.
Service Untitled
APRIL 2, 2009
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume?
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