ShepHyken
AUGUST 6, 2023
We kick off with an article that features a number of experts sharing their insights on how to spot and proactively manage problems, complaints, and anything the customer considers a “pain point.” Pay attention to number nine when they share my contribution to the list, which is to go through the Moment of Misery™ exercise.
ClearAction
OCTOBER 25, 2022
Customer-Focused Communication : improve customer-focus with external customers and internal customers. Short segments allow immediate application exercises, to practice on-the-job for new habits. Still, this progress is not keeping pace with what customers need, as evidenced in numerous studies this year.
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Service Untitled
MARCH 15, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Jet Blue flies high with customer service perks Cheryl March 15, 2010 Customer Service , Proactive , Service Untitled , Specific Companies No Comments Just check Terminal 5 at New York JFK airport for the state-of-the-art facility geared for efficiency and customer comfort.
Service Untitled
FEBRUARY 17, 2009
Douglas February 18, 2009 Behind the Scenes , Customer Service Experience 1 Comment I am a big advocate of making things simple and I’m a strong believer in the idea that simplicity leads to consistency. Consider a customer satisfaction survey as an example.
Service Untitled
JUNE 4, 2009
Service Untitled The blog about customer service and the customer service experience. Call your competitors and test their service.
Kustomer
JANUARY 20, 2022
I mean, there is no substitute for rejection, and just learning from rejection, it really is an educational exercise though painful at the moment. You know, it says if you’re aspiring to satisfy your customers, then you are aspiring to mediocracy. Namely, customer satisfaction is key. Jon Picoult: (03:51).
Service Untitled
MARCH 31, 2010
Some hideous stories released told of a toll collector not wanting to make change for a $1.75 toll from a twenty-dollar bill and then throwing the change and telling the driver to get his change from the road and die, or another toll collector demanding a driver to submit to a strip search because she entered the wrong toll lane.
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