West Monroe

DECEMBER 20, 2021

To accurately quantify a utility’s emissions, the scope framework created by the Greenhouse Gas (GHG) Protocol , an international organization that provides standards, guidance, and tools to measure and manage climate warming emissions, should be leveraged.

Transportation 52

Transportation Metrics Technology Strategy 52

Comm100

NOVEMBER 23, 2020

Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets. Great for: Mid-market and enterprise-level support teams looking for a fully integrated, all-in-one ticketing solution. Today, Freshdesk acts as a help desk system for over 40,000 customers.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

Retently

OCTOBER 19, 2018

A short definition of the CCO position describes it as being responsible for managing the business relationship with its customers. The CCO’s influence reaches across call centers, marketing, sales, billing, customer support, and other areas where a customer-centric approach is necessary.

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. “Only 16% of marketers feel their organizations are extremely responsive to the consumer.” Here’s why: CXM Status Quo.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. Amity sat down with Karin Ronde , Manager of Client Success at Uber Eats to ask her about all things Customer Success. I manage the Account Management and Onboarding teams that work with the restaurants on ensuring their success.

Customer Success 71

Customer Success Metrics Customers Feedback 71

Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. We sat down with Stephen O’Keefe, Director of Customer Success, to discuss how Customer Success has evolved at HubSpot over the last 7 years.

Customer Success 0

Customer Success Groups Customers Metrics 0

West Monroe

DECEMBER 20, 2021

To accurately quantify a utility’s emissions, the scope framework created by the Greenhouse Gas (GHG) Protocol , an international organization that provides standards, guidance, and tools to measure and manage climate warming emissions, should be leveraged.

Strategy 40

Strategy Transportation Metrics Technology 40

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Chad Horenfeldt – Director of Customer Success at Kustomer. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Waypoint Group

OCTOBER 17, 2019

Concrete customer input removed the guesswork from internal communications. Deeper insights helping marketing create excellent customer-company interactions . Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+. Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

Esteban Kolsky

APRIL 22, 2015

The year was 2009 – eons ago in today’s fast paced world. Finally, getting back to this day and age, we found out that customers aren’t truthful in their answers to surveys. Better Segmentation, Better Returns – One of the tenets of success in managing relationships with customers is proper segmentation.

Analytics 60

Analytics CRM Loyalty Resources 60

Amity

MARCH 24, 2016

Founded in 2009, Vend is a retail POS Software, Inventory Management, E-Commerce & Customer Loyalty for iPad, Mac and PC. Vend helps over 15,000 customers worldwide easily manage and grow their business in the cloud. A friend actually sent me the job posting for a Customer Success Manager (CSM) at Vend.

Customer Success 91

Customer Success Retail Chief Customer Officer Customers 91

AWS Machine Learning

APRIL 18, 2023

In particular, we concatenate the SEC filing reports of the company in different years into a single text file except for the “Management Discussion and Analysis” section, which contains forward-looking statements by the company’s management and are used as the validation data. What is your marketing strategy?

Financial 66

Financial Training Report Analysis 66

AWS Machine Learning

APRIL 18, 2023

In particular, we concatenate the SEC filing reports of the company in different years into a single text file except for the “Management Discussion and Analysis” section, which contains forward-looking statements by the company’s management and are used as the validation data. What is your marketing strategy?

Financial 52

Financial Data Training Report 52