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Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them

Comm100

What the media saw was a company that had nailed all of the elements of the perfect public apology: it was remorseful, concerned with its customers, listening, communicative, and taking action. The incident made Domino’s one of the first companies to take a major hit thanks to social media. Source: YouTube.

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The CX Storytime Tale of The Disappearing Digits

Russel Lolacher

Stay tuned for a story of generational frustration, customer hide and seek, and a video savior. In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Live Chat, email, social media, phone call, she didn’t care. Sure enough it was a video.

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7 Advertising Strategies That Can Work During A Slowdown

SurveySparrow

During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. During the slowdown, people start to engage more with social media and social ads.

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The CX Storytime Tale of The Disappearing Digits

Russel Lolacher

Stay tuned for a story of generational frustration, customer hide and seek, and a video savior. In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Live Chat, email, social media, phone call, she didn’t care. Sure enough it was a video.

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The Role of E-Discovery in the Legal Industry

Magellan Solutions

The basic e-discovery steps: Type the subject or keywords in a search engine or social media site. A 2009 study found that e-discovery increases the costs of legal processes. Filipino service providers also communicate well. Legal transcription: a service for transcribing audio or audio/video recordings.

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Reputational Risk Explained: Effective Strategies to Build Trust and Credibility

BirdEye

Poor communication Things can fall apart if you don’t communicate clearly. You’ll earn a bad reputation if you alienate your customers with poor communication. Inappropriate or damaging social media use Social media marketing is an art. Social media has amplified how quickly brand messages can spread.

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Higher Education Chatbots – Everything You Need to Know

Comm100

Multilanguage support also allows chatbots to communicate in the student’s language of choice, allowing them to easily handle international requests in other time zones. Besides text responses, task bots can also reply to students using external links, images, and video to provide a more engaging and dynamic response.

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